Reclamação #25 Trinocasino

Trino Casino - Withdrawals pending for 10 days

Por Αndreas Κ.

há 1 mês

I am contacting you to request your assistance regarding an issue I am experiencing with Trino Casino.

I created my account at the beginning of April, and my account was fully verified on April 10th. I have successfully completed two withdrawals without any issues, but I am now experiencing a serious issue.

I currently have two pending withdrawals requested on April 17th and April 18th. It has now been over 10 days, and I have still not received my funds. Both withdrawals remain in “pending” status, which I find completely unacceptable.

I am extremely disappointed, as it is not reasonable to wait this long for withdrawals to be processed. I have contacted the casino’s live support multiple times, but I feel like I am not being taken seriously. Each time, I am told that my request will be forwarded, yet there has been no progress.

Additionally, I have already sent an email to their support team and have not received any response.

Please note that I have evidence for all of the above, including transaction records and communication history, which I can provide if required.

I kindly ask for your assistance in resolving this matter and helping me receive my pending withdrawals as soon as possible.

Thank you in advance for your support, and I look forward to your response.

Cassino em disputa Trinocasino

Motivo Pagamento atrasado

Valor €1000

Discussão

Trinocasino

• Representative

há 1 mês

Dear COBRINIO,

First of all, we sincerely apologize for the inconvenience and frustration caused by the delays you have experienced.

Please rest assured that we are carefully reviewing and working through all complaints and pending cases together with the relevant department.

Could you kindly provide us with an update regarding the current status of your withdrawals and let us know if there are still any pending issues on your side?

Thank you for your patience and cooperation.

AskGamblers

• Support Team

há 1 mês

Dear all,

This complaint has been reopened as per Trino Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 1 mês

Dear Trino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cobrinio

• Chipre

há 1 mês

I genuinely wonder whether there is a real person behind the emails responding to me from Trino Casino support team, or if they are just automated AI messages. I’m also attaching another screenshot showing that their support is truly nonexistent and not helpful at all.

Raio-X do Trinocasino

Resolvido 15 / 15

Valor médio $766

Duração média da reclamação N/A

Resposta média N/A

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