Sportuna Casino - Delaying verification and the withdrawal

RESOLVIDA

Bulisi

Hello,

I have sent the vertification documents over a week ago. Exactly what they asked. I have reminded them multiple times to get forward with my vertification. I have sent my utility bill, Neteller statment (past 3 months) and vertified my ID. I even sent message to VIP manager. Only telling me be patient even vertification should take max 3 business days by their terms. I have good amount of money stuck in there and thats why I have to ask AG for help.

AskGamblers

Dear @Bulisi,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Bulisi

Resolved and account vertified

AskGamblers

Dear @Bulisi,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

Sportuna Casino - Delaying verification and the withdrawal

Informação da reclamação

Cassino em disputa

Motivo

Valor

€ 9500

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