Delaying verification and the withdrawal

ch möchte hiermit eine Beschwerde bezüglich meiner Auszahlung einreichen.

Am 18.04. habe ich eine Auszahlung in Höhe von 500 € auf dasselbe Bankkonto beantragt, mit dem ich zuvor auch eingezahlt habe. Mein Konto war bereits verifiziert, außerdem stand wurde mir im Livechat gesagt, dass keine weitere Verifizierung notwendig ist.

Nachdem über längere Zeit keine Auszahlung erfolgte, habe ich weitere 3-4x den Live-Chat kontaktiert und zusätzlich mehrere E-Mails geschrieben. Mir wurde dabei immer wieder gesagt, ich solle „3–5 Werktage“ warten.

Am 04.05. — also mehr als zwei Wochen später — wurde meine Auszahlung plötzlich abgelehnt mit der Begründung, meine Bank hätte die Überweisung blockiert. Diese Erklärung halte ich für völlig unglaubwürdig. Es gibt keinen nachvollziehbaren Grund, warum meine Bank eine normale Überweisung auf mein eigenes Konto blockieren sollte. Allein die Tatsache, dass es über zwei Wochen gedauert hat, bis ich diese Antwort erhalten habe, spricht für mich dagegen.

Am selben Tag, dem 04.05., habe ich die Auszahlung erneut beantragt. Seitdem warte ich wieder — mittlerweile bereits seit weiteren 10 Tagen — ohne mein Geld erhalten zu haben.

Zusätzlich habe ich auf dieser Plattform bereits mehrere ähnliche Beschwerden anderer Nutzer gelesen. Daher scheint es sich nicht um einen Einzelfall zu handeln.

Für mich ist es absolut nicht normal und auch nicht akzeptabel, so lange auf eine Auszahlung warten zu müssen. Ich möchte einfach nur mein Geld erhalten, ohne ständige Verzögerungen und Ausreden. Ich hoffe, dass dieses Problem endlich gelöst wird.

Hello,

I have been facing repeated issues one after another when I try to verify the account.

The issue has been running on for more than two months and I am submitting all the documents required one by one despite rejection without any valid reason. Last week, when I tried to submit the final document which is required for verification, the verification page displayed "Upload documents to verify your account". Unfortunately, there was nothing else displayed on the verification page and there was no link for submitting the final document. I do not understand why this issue happened all of a sudden. My verification is wantedly delayed from casino side to make sure I do not withdraw any of my winnings.

When I enquired by email, I got the same response as your email has been forwarded and you will be notified.

This is completely unacceptable and withdrawing the winnings is too much complicated in this casino. I feel all the issues are being addressed from casino side one by one to make sure player does not withdraw any amount.

I have even enquired about submitting the documents via email for verification. It is really frustrating as this verification process has been going on for more than two months without any positive response.

Hello,

After playing and depositing multiple times on this site, I finally won and could withdraw funds. The site states 3-5 business days. I am on day 10 and the withdrawal is still in the first “pending” stage. I have tried to verify but the site says no more verification needed. I have also contacted the chat numerous times but seem to just get the same “it won’t be much longer” answer, if possible could I receive some help communicating with this site as it seems I have exhausted all my avenues to receive my funds.

Thank you!

Hello,

I am reporting an 8-day delay regarding my withdrawal of 66051 HUF, which was requested on January 21.

Despite contacting customer support daily, I have been repeatedly given vague excuses. For the first 4 days, they claimed 'technical issues'. Today, they sent an email citing 'complex administrative procedures' and 'security checks', even though they have not requested any KYC documents from me.

They refuse to provide a Transaction ID or a specific timeframe for the payment. I believe the casino is intentionally stalling the process. I am seeking your assistance to get my funds released.

Thank you for your help in advance!

Gergő

I am submitting this complaint regarding repeated cancellations and non-payment of my withdrawals.

I won a total of €6,240 on 25 December 2025. Since then, I have submitted multiple withdrawal requests in accordance with the casino’s withdrawal limits (€500 per day, maximum three withdrawals in queue).

All withdrawal requests have been cancelled without explanation. No KYC or document verification has been requested, and there are no pending verification requests on my account.

I have contacted Sportuna's live chat six times but have never received a clear explanation. On one occasion, the chat was closed by the agent during the conversation.

I also sent a formal email on 3 January requesting either immediate KYC instructions or confirmation of a payment date, but I have not received any response.

More than two weeks have now passed since my first withdrawal request, and no withdrawals have been processed. I am requesting AskGamblers’ assistance to resolve this matter.

Yet another 6 business days without a withdrawal processed. Just the way things go at Sportuna. Promise you 3-5 business days and then pay you out in 12-20 business days. The only way to get a response is to go to the best team ever, and that’s Ask Gamblers. I wish I could get them a % of my winnings. Please do not sign up at Sportuna, they will disappoint you with the withdrawals. They will trap your winnings.

I have $2250 in withdrawals that are currently 6 business days since I withdrew the funds. Please help Ask Gamblers.