Sportuna Casino - Casino Failing to Process Withdrawal

I made a deposit on April 4, 2026, to claim a reload bonus at the casino. I deposited €200 and received a bonus of approximately €180. I successfully completed the wagering requirements in full and ended up winning a total of €15,401.

Immediately after completing the wagering, I requested a withdrawal. The casino allows a maximum withdrawal of 500 USDC per transaction. Since April 4, I have been waiting for my first withdrawal to be processed, but nothing has happened so far.

I have contacted customer support multiple times regarding this issue. Each time, I have received the same response: “There is a delay with withdrawals, but there is no need to worry.” However, according to the casino’s own terms, withdrawals should be processed within a maximum of 3 days. I have now been waiting for nearly 20 days without receiving a single payout to my wallet.

The casino has not proactively communicated anything about this delay. The only responses I have received have been when I personally reached out to them.

From a player’s perspective, this situation is completely unacceptable. Considering the size of my winnings, the process feels extremely slow and unreasonable. At this pace, it feels like I could still be waiting for my money well into 2027.

I kindly request that Askgamblers assist me in resolving this matter and help expedite the withdrawal process, as this level of delay from the casino is highly irresponsible.