Sportuna Casino - 8 days withdrawal delay with vague excuses

74 horas restantes para que o Pufiba86 responda.

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Informação da reclamação

Cassino em disputa

Sportuna Casino

Motivo

Pagamento atrasado

Valor

Ft 66051

Pufiba86 Hungria

Hello,

I am reporting an 8-day delay regarding my withdrawal of 66051 HUF, which was requested on January 21.

Despite contacting customer support daily, I have been repeatedly given vague excuses. For the first 4 days, they claimed 'technical issues'. Today, they sent an email citing 'complex administrative procedures' and 'security checks', even though they have not requested any KYC documents from me.

They refuse to provide a Transaction ID or a specific timeframe for the payment. I believe the casino is intentionally stalling the process. I am seeking your assistance to get my funds released.

Thank you for your help in advance!

Gergő

Sportuna Casino

Dear Pufiba86,

Thank you for reaching out and sharing your concerns.

Please be assured that standard security checks are a routine part of our withdrawal process to ensure the safety of all transactions.

Regarding your specific request, we have already contacted our finance department and requested them to expedite the processing of your withdrawal. We are closely monitoring the status of your payment and will ensure that it is handled as a priority.

Thank you for your patience while we finalize this for you.

Best regards,
Sportuna Casino Team