Reclamação #28 Sportuna Casino

Unpaid winnings and withdrawal issues

Por daddyjabbar

há 4 meses

I am submitting this complaint regarding repeated cancellations and non-payment of my withdrawals.

I won a total of €6,240 on 25 December 2025. Since then, I have submitted multiple withdrawal requests in accordance with the casino’s withdrawal limits (€500 per day, maximum three withdrawals in queue).

All withdrawal requests have been cancelled without explanation. No KYC or document verification has been requested, and there are no pending verification requests on my account.

I have contacted Sportuna's live chat six times but have never received a clear explanation. On one occasion, the chat was closed by the agent during the conversation.

I also sent a formal email on 3 January requesting either immediate KYC instructions or confirmation of a payment date, but I have not received any response.

More than two weeks have now passed since my first withdrawal request, and no withdrawals have been processed. I am requesting AskGamblers’ assistance to resolve this matter.

Cassino em disputa Sportuna Casino

Motivo Outros

Valor €6240

Discussão

AskGamblers

• Support Team

há 3 meses

Dear @daddyjabbar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sportuna Casino

• Representative

há 3 meses

Dear daddyjabbar,

We have received your withdrawal request. It is currently being reviewed and will be processed within our standard timeframe.

Kind regards,
Sportuna Casino Team

daddyjabbar

há 3 meses

Dear, @AskGamblers

My account has been verified, and i’ve received 2 withdrawals from them. Kindly asking you to keep complaint open, until i received all my withdrawals from them.

AskGamblers

• Support Team

há 3 meses

Dear @daddyjabbar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raio-X do Sportuna Casino

Resolvido 16 / 17

Valor médio $15,558

Duração média da reclamação N/A

Resposta média N/A

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The attached screenshot is from today, 05.06.2026.

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