Hi, I've been waiting for the withdrawal of my funds (around 200 euros) for 2 months on this casino. My account was closed here, as well as in many mirrors, and I've been sending emails regarding the withdrawal of my funds. They told me to send my bank details over a month ago to withdraw even though I made the deposit via crypto. I wanted to withdraw via crypto of course, but to speed up the process I agreed and send the bank details. And, to this day, after two months, I haven't received any answer whatsoever. Every email I send I get the same message that I have to wait for the relevant department. I send two screenshots of the first communication 10th of november, and the last eight days ago
Informação da reclamação
Dear Estilist22,
We regret to learn about your situation.
We would like to inform you that we are currently investigating this matter in response to your concerns.
We will make every effort to assist you and provide you with an update at the earliest opportunity.
Thank you for being so patient with us! We really appreciate it.
Best regards,
Sportuna Casino team.
Dear Estilist22,
We have sent an email to you requesting for your bank details to proceed with the manual withdrawal request.
We are looking forward to your update.
Kind regards,
Sportuna Casino team.
Sportuna Casino Reclamações
- 11 de 11 Resolvido
- há 1 dia Resposta média
- há 4 dias Duração média da reclamação
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