Sportuna Casino - 2 month withdrawal delay

Dear Estilist22,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns.

We will make every effort to assist you and provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  
Sportuna Casino team.

Dear Estilist22,

We have sent an email to you requesting for your bank details to proceed with the manual withdrawal request.

We are looking forward to your update.

Kind regards,
Sportuna Casino team.

I don't want to withdraw via bank. I want to withdraw via crypto, which is the method I used to deposit. I never used a bank transfer

Dear Estilist22,

We have sent an email to you requesting for a valid crypto details to proceed with the manual withdrawal request.

• BTC
• LTC
• DOGE
• USDC (ERC20)

We are looking forward to your update.

Kind regards,
Sportuna Casino team.

I sent the usdc erc20 address

Dear Estilist22,

We have received your crypto details and we have shared the details with our relevant team to proceed further accordingly.

However, we kindly request you to please wait over the weekends.

Nevertheless, we will make every effort to assist you and provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Kind regards,
Sportuna Casino team.

Okay waiting, I can see that the withdrawal has been requested

Dear Estilist22,

We are pleased to inform you that your manual withdrawal of your balance amount 171 EUR has been successfully processed, and the funds were dispatched from our end on January 27, 2026.

The funds may take between 3 to 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We trust that this information will assist in clarifying the matter for you.

Our team extends its best wishes for your future endeavors.

Warm regards,
Sportuna Casino team.

Received, thanks for the quickness

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.