Reclamação #7 Sportsbet.io Casino

Will not close account despite being notified about my problem gambling issues

Por julianmt

há 6 anos

Dear,

At 09-09-2019 I chatted with Sportsbet to close my account, they told me to do it by e-mail, so I did send them that night an e-mail from my iCloud account (see screenshot).
Then they answered that they need the e-mail from my registered account and I did also from the registered e-mail (see other screenshot)

They didn't answered to me and I kept playing and losing.

Again at 19-09-2019 I asked them to close my account by livechat (screenshot). They answered that they need the e-mail from my registered account but I already did so, they just don't want to close my account.

They even motivate me to lose more, as today (21-10-2019) they say if I play more I will get a bonus soon but they know I have a gambling problem.

Come on and close my account and refund all losses I had after the date I requested to close my account.

Cassino em disputa Sportsbet.io Casino

Motivo Encerramento de conta

Discussão

AskGamblers

• Support Team

há 1 ano

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Sportsbet.io Casino management to confirm the fact that player kept blackmailing casino instead of simply providing requested information, in regards to their account closure.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers

• Support Team

há 6 anos

Sportsbet.io Casino

• Representative

há 6 anos

Hi,

Your complaint has been noted and further information has been provided directly to AskGamblers.

Thanks,
Sportsbet.io

Raio-X do Sportsbet.io Casino

Resolvido 14 / 14

Valor médio $1,850

Duração média da reclamação 7 dias

Resposta média 2 dias

Sportsbet.io Casino Reclamações

Veja todas as reclamações deste cassino

Deposito nao creditado

No dia 25/11/20 eu fiz uma transferência bancária de 50 reais para minha conta na sportsbetio, achei estranho pois se passaram horas, um dia, e eles ainda não haviam creditado o valor, logo depois eu vi que tinham cancelado o envio, sendo que o valor já havia sido transferido para a conta destino que eles me passaram, então entrei em contato com o suporte, enviei o comprovante mostrando a conta de origem, conta destino, data, valor de transferência e identificação do extrato. Relatei o meu problema e já fazem quase 48 horas e a equipe de suporte só responde meus e-mails com uma resposta de que os dados fornecidos não são suficientes para verificação do depósito, sendo que são! As transferências anteriores que eu fiz, sempre foram por transferência bancária e nunca aconteceu isso, então não tem como ser erro meu! Sem falar que enviei também um screenshot com as informações que eles me passaram para depósito, para verem que eu fiz tudo corretamente, mas nada adiantou, continuam sem resolver meu problema. Vale salientar que também vi várias reclamações virtuais no Twitter da sportsbetio BR e no instagram, de pessoas que estão passando pelo mesmo problema que eu. Resolvi deixar minha reclamação por esse motivo, pois já são como 5 e-mails enviados e eles não resolvem isso.

Rejeitado

R$50

Account access and funds

I tried to log into my account on March 1st,2025, but it was asking for 2f, which u had not activated.

I used a temporary email to register the account because if this, I had to use my other email to consult customer team I had answered all the security questions to prove that this is indeed my account.

The team said the email has been updated, and u can use my account, but 6 hours later, when I tried to log in to my account, it was asking for 2FA, which u didn’t activate again

Then I texted them from the updated email, they told me this email is not registered.

Again, I had to go through the painful process of convincing them that this was my account, and finally, they sent me my account. It is verified, and u can access my account again.

After this message, when I tried to log in, it again asked for 2fa, and the customer team has gone cold, and they are not responding.

Rejeitado

$488

Closed my account and confiscated my entire balance 4173 USDT

I have had my account in the sportsbet.io casino for more than 1 year, I stopped betting for several months and returned by betting 800 USDT on the NFL, I won my bet and was able to collect without problems, then I deposited 768 USDT and bet on NBA , I won again and then played online roulette, winning 2400 USDT. I wanted to go collect my winnings and I was surprised that they asked me for a KYC verification, I was able to pass it and then they sent me an email accusing me of many things without being specific, such as:

- That I have many accounts and I am taking advantage of them to make some profit

- That I am part of a betting syndicate

- That I am an expert bettor who takes advantage of my knowledge in sports to defraud them

- That my funds come from money laundering

- Etc

They end by telling me that they will close my account, confiscate all the money, and that I should not create another account, because they will continue to steal the balance! All of this seemed almost like a joke to me, I made legitimate bets on big sports and leagues, I played online roulette, we all know that there is no way to have an advantage over those games, so why do they say that I am defrauding them? I demand that they pay me the full amount of profits, since they are legitimate profits.

Resolvido

$4,173

53 USDT MISSING from My SportsbetIO Account

Sportsbet.io Username - < username removed >

Funds have been manually missing/debited worth 54 USDT of My account without any notice or explanation Just after I won 2-3 bets from the website and while making a withdrawal.

How can a Fair company do this?

Are these companies only opened for us to lose our money and debit our money as per their wishes?

Have attached screenshot below of the manual withdrawal made by the company as well.

I am unable to chat as there is no option to chat with anyone and ask for help either regarding the missing funds.

I Request AskGamblers to be fair and help me get back my missing funds from the company

Resolvido

$54

Blocked Account

I am writing to lodge a complaint against your website www.sportsbet.io. On 04/05/2024, I made a deposit of 10,000 USDT into my account with the username "< username removed >". However, when I tried to start betting, a message stating "insufficient balance" appeared, preventing me from playing.

Furthermore, I have noticed that withdrawals from my account have been disabled, meaning that I am unable to access my money, whether to play or to withdraw my winnings.

This situation is of great concern to me, as this sum represents a significant portion of my finances and it is crucial for me to be able to access it. I kindly request you to unblock my account and allow me to withdraw my money without further delay.

I am willing to provide all necessary information to ensure that my request is processed as quickly as possible. Please be informed that I will do everything in my power to seek justice in this matter and I will not hesitate to involve the relevant authorities if needed.

Thank you in advance for your attention to this matter, and I look forward to receiving a response from you as soon as possible.

Resolvido

$10,000

Does not want to pay my winnings

I deposited 570$ on this website, and placed a bet, I was immediately emailed to verify my account in order to have a seamless withdrawal. I verified my account, and my bet won, I tried withdrawing and I was asked to contact [email protected]. I emailed them and was asked to verify again! Which I did, now I email them and no response. They don't want to pay me my winnings, they don't want to also pay me my deposit, have I been scammed?

Resolvido

Delays the verification process and holds my funds

Hello.

My nickname in Sportsbet is yimsodar.
I have been playing in this casino for 5 months or more.
I have never had problems with Sportsbet before.

One day I was unable to withdraw funds from my account. There was a pop-up message in the site interface: “Please verify your account to withdraw your money.”
I have verified my account. But, even after this, I could not withdraw money from the account. When I tried to withdraw, the message “contact us by email for withdrawal” appeared.

I contacted Sportsbet via email. They asked me to go through another verification process through a third-party service. I successfully passed this identity verification too.

The story didn't end there. Sportsbet asked me if I had ever opened an account at their casino before.
I replied that no, because I only have one Sportsbet account.
Then Sportsbet informed me that I was somehow connected to another account at their casino.
I have no idea about the account the casino connected me with. I informed Sportsbet that I have no connection with the specified account.

Sportsbet thanked me for completing their verification and informed me that a response would be received within 5 business days.
There is still no answer; I have not received a response from them since February 14th.

I ask you to help me with my situation.

Resolvido

$3,449

They do not want to withdraw money

Hello. My name is < removed >. My username (Sportsbet.io) is < removed >. I signed up on Sportsbet.io about 20 days ago. (Amount in the account 1377 dollars).

Since then, I have only replenished, never withdrawn. I sometimes won and sometimes I lost bets. However, on July 30, 2023, I decided to withdraw money for the first time. I was told to contact support. I contacted Sportsbet.io support via email. Sportsbet.io support emailed me saying they want to verify my account.

I submitted the documents as soon as I read the message and passed the verification on the Sportsbet.io website. Then I wrote to Sportsbet.io support by email that I passed the verification.

They then emailed me to ask if I have more than one account. I don't have another account and I emailed them this information.

They sent me two different usernames < removed > and asked how I was related to those usernames. This is the first time I see these usernames, I only have one account.

I gave them this information via email.

Sportsbet.io support wrote that they will contact in 5 business days. It's been more than 10 business days and they haven't responded.

Please accept my complaint and help resolve this issue.

Resolvido

$1,377

Blocked account and money

Hello
My name is Selin and my sportsbet.io username is sturker. I started bet with sportsbet.io more or less 20 days ago.
Since then,sometimes I have won and sometime lost bets. However, on 04/02/2022, I could not withdraw the money I earned from the bet(2.852,85 USDT). I contacted sportbet.io officials via e-mail. Sportsbet.io emailed me that they wants to verify my account. I submitted documents on the same day through email and they emailed me back saying that they wants me to do verify process new system of uploading documents. I have done that as well.
Then they emailed to me to asking if i have more than one another account. I don't have another account and I have forwarded this information to them via e-mail.
They sent me two different usernames(ekayhan-eozdogan) and asked how I was related to these people. These users are my friends and we all have our own sportbet.io account.I informed this information by e-mail to them .
They did not reply to my e-mail. I wrote 3 more e-mails stating that I am waiting for a reply, but they have not responded for 5 days.

Can you please kindly accept my complaint and help resolve this issue . please let me know if you have any questions.

Thank you

Resolvido

$2,853

The bet that won is calculated by losing

Hello. I attach a screenshot of the bid. The office calculated my winning bet as a losing one, arguing that I was betting on the score 0-1. But even in my "losing" coupon, it is clear that the bet was made with the score 0-0. How is this possible?

The office does not go to any constructive dialogues, refers to its "rules". That is, how? Even if it's a mistake on your part, do I have to lose money now? I bet what was beneficial to me.

It's the first time I've ever encountered this, in other normal offices they make at least a refund of the bet if it didn't match the outcome and so on, and then they brazenly tell me in the chat that "you bet on the 0-1 account), although I bet on the 0-0 account and it's clearly visible in the coupon.

In general, I do not recommend this office to anyone. I want them to calculate my winning bet and give me the opportunity to withdraw my money. Thanks

Resolvido

$200