Have deposited a total of $1850 into this online casino. I had a good night and got up to a balance of $4000 which I have been trying to cash out, and after uploading all my documents and having my account verified I was told one excuse after another for why the kept canceling the withdrawals.
First it was that I didn’t have a correct picture of my bank card, then about 10 times I was told I was incorrectly putting in the bsb number. Then I had an email from a Craig saying I was now a vip member and he was my account manager. When I explained what was happening to him he told me that I was doing everything right and the issue was on there end but to give it another go.
Cancelled again, then the live chat people on the site told me again that it was my bsb number again, then it was a technical issue with there program, on and on and on..
I thought I’d try and withdrawal 3 smaller amounts but received an email from a Yuki at SpinSamurai saying cancelled for all 3 and that I needed to combine my transaction request in to 1 request. I did this thinking that ok this will be ok this time and bam… Cancelled that one as well with a please contact our live chat team..
I did exactly that to be told it is a technical issue they have no control over and to please wait for it to be fixed. Craig at one point also told me to do a request but it was cancelled to, now everyone is saying it’s a technical issue and to wait… Just seem to be getting strung along.