Reclamação #19 Rooster Bet Casino

Rooster Bet is delaying long

Por hinnoraiko25

há 1 ano

Hello I have a problem with a casino like Rooster bet I made a deposit of 50 euros to the casino the money was transferred beautifully to the game account.

After that I chose the appropriate game to play I then clicked on the game and then it said that I cannot play until the personal data has been confirmed I sent my personal data to live customer service and the personal data was confirmed an email also came from rooster bet support that the personal data of your game account has been successfully confirmed.

Okay the next problem then as a new customer for the first time I thought of playing I clicked on the game and immediately closed the game and directed me to the personal data then I tried some other game to see if it works but the same problem started again that it immediately kicked me out of the game and automatically kicked me out of the personal data confirmation I thought I would not waste time anymore I would withdraw my 50 euros and then the live support said that I must have played at least 3 times to withdraw the money but what do I do next if no game starts working I have written to support on Gmail but they do not answer me about this problem and there is silence

Cassino em disputa Rooster Bet Casino

Motivo Problemas de verificação

Valor €50

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @hinnoraiko25,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rooster Bet Casino

• Representative

há 1 ano

Dear Ask Gamblers,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience experienced while attempting to access the games.

Our team investigated the problem, and we have resolved the technical issue that was preventing the games from working for this player. We have also reached out directly to confirm whether they are now able to access and enjoy the games without any further issues.

Please do not hesitate to reach out if you need any further assistance.

Kind regards,
The Rooster.Bet Team

Raio-X do Rooster Bet Casino

Resolvido 8 / 8

Valor médio $1,430

Duração média da reclamação N/A

Resposta média N/A

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