Reclamação #20 Rooster Bet Casino

Delayed payment since 9th of September

Por maighan S.

há 8 meses

Roosterbet casino has closed my account for a month now with my funds stuck inside which is 5298 cad.

Contacted them asking to resolve the issue and proceeded to get my account verified.

They agreed to pay me my winnings on september 9th after verifying my identity, Isent them the bitcoin address to where they can send me my funds and the casino has still yet to pay me.

Cassino em disputa Rooster Bet Casino

Motivo Pagamento atrasado

Valor $5298

Discussão

AskGamblers

• Support Team

há 8 meses

Dear @Fiyagyal878787,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rooster Bet Casino

• Representative

há 8 meses

Dear Ask Gamblers

We understand the frustration and apologise for the delay and inconvenience caused. The withdrawal was initially held due to a technical issue with our payment provider affecting conversions. This issue has since been resolved, and the refund has been processed.

Do let us know if we can be of further assistance.

Kind Regards

The Rooster.Bet Team

Raio-X do Rooster Bet Casino

Resolvido 8 / 8

Valor médio $1,430

Duração média da reclamação N/A

Resposta média N/A

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