Rollino Casino - Account closed without any reason and funds of 2306 Euros confiscated

Dear all,

Would you please provide your email address or username in a private message?

Thank you!

Dear Rollino Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We have received the requested data.

Thank you!

Dear all,

Please be informed that the said user's activity was flagged by our sports engine as value betting activity.

According to the provider, this was identified based on a specific betting pattern:
Bet ID: 2329452608751804626
Event: Netherlands | Soccer | Eredivisie
Market: 1x2
Outcome: Ajax Amsterdam (Odds: 1.68) | Ajax Amsterdam - FC Volendam

Due to the above, the players account was handled in accordance to Rollino’s T&C's:
9.6. It is forbidden to engage in any Arbitrage Betting and/or Value Betting activates.
9.7. In the event of Arbitrage Betting and/or Value Betting player activity, Rollino is entitled to void all bets, with hold and forfeit all money in the player's account, and terminate the player's account.

Due to this violation, your account was permanently closed, and your remaining balance forfeited in accordance with these rules.

Should you need further clarification, please do not hesitate to contact us.

Best regards,
Rollino Casino Support Team

Dear Rollino Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rollino casino you are saying that based on this bet out of tens of bets you are entitled to close my account and confiscate all my legitimate winnings and deposits?
This is just absurd and could you explain what is a value bet? Lets take an example: I place bet on Barcelona - Real Madrid game Barcelona to win. Then few key players of Real Madrid gets injured before the game then the odds for Barcelona will dropp, so was this a value bet?
How come anyone can make any betting on your site if you just arbitrary decide if some bet is a "value bet".
If the odds were misplaced or somehow clearly incorrect any respectable operator cancels the bet. But they do not confiscate all the players legitimate winnings plus all the deposits the player has made.

I want my account to be reopened and balance restored for withdrawal, you can cancel that "value bet".
Dear Askgamblers team I honestly hope (now that you have sporstbook related complaints section) also see the rogue behavior of the operator.

Hello,

We have sent the requested information, including all relevant facts and evidence, to your support email.

Please confirm receipt at your earliest convenience.

Best regards,
Rollino Casino Support Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rollino Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.