PlayZilla Casino - Payout issue with PlaZilla

Dear PlayZilla Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear customer,

We have successfully paid out the first withdrawal. We will do our best to process your remaining withdrawal request with highest priority.

Thank you for your patience!

Best regards,
Excitewin Administration

Hello. My payout section is still locked, theres has therefor not been processed any withdrawals. Im confused why the Playzilla would make up this inaccuracy, or perhaps there is a miscommunication internally? I also posted images showing that the payout is locked, as before, and that my 2.4K euros is still locked. Case is not resolved unfortunately

Dear Customer,

Please accept our apology for the previous response, it was sent by mistake.

We would like to inform you that your account has to undergo verification before withdrawals can be made.

Please upload the following documents in the verification section of your profile:

different proof of address (No phone bills, NON-Modified, matching with the address filled in your account details). We accept all of the following:

- Utility Bill (Gas, Electricity, Water, Internet bill, etc.), Bank statement (not online or a digital one), or any other governmental issued document (such as Residence Confirmation letter). Document must be issued in the last 6 months, contain your names, company issuer/name or logo, issue date and your current full address.

- Actual photos of your ID document front and back side in High Quality clearly showing all details. We do not accept scans or screenshots of ID documents or photos of phone screens.

Thank you in advance.

Best regards,
Playzilla.com

Hello Playzilla, and Askgamblers,

Playzilla asked me yesterday to hand in 2 documents, one to verify my address, secondly my identity. I have handed in both of those documents, unfortunately, playzilla has suddenly, asked for a third requirement, not previously mentioned on askgamblers, or to my knowledge.

Image 2 shows the third and new requirement which is payment history, or in norwegian "betalingshistorikk"
Image 1 shows my deposit history missing also known in norwegian as "ingen historikk"

In order to give playzilla their requested documents, i will need to have my own deposit history in my account as depicted in image 2, that history is for some reason not available to me. Im not familiar why this is.

At the end of the day, my account is verified for ID and address which is the typical form of identification in this day and age, i have complied to Playzillas rules. Playzilla has not held their word, therefor this case is still unresolved.

Dear Customer,

Thank you for providing us with the documents.
We would like to inform you that your account on Playzilla was verified on 14.03.2024.

Best regards,
Playzilla.com

Dear Playzilla, Askgamblers,

Thank you both for youre time,

I might have been verified, but the situation has not changed.

Payout is still locked, as if i was not verified.

Case is still not resolved, unfortunately.

Image attached shows us situation is basically the same.

Best regards

Dear PlayZilla Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per PlayZilla Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

We would like to inform you that we reached out to the customer in order to obtain their crypto address to process the payout of winnings manually.

Best regards,
Playzilla.com