PlayZilla Casino - I deposit 200 but they took 400

Dear PlayZilla Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers team,
Thank you for reaching out.

Please be informed that we sent you an email.
Looking forward for your reply!

Best regards,
Customer Support

Dear playzilla, why u havent answered one of my mails? Why u closed my account ? Still waiting for your answer to one of my Mails… best wishes. Iam looking forward hearing from u

Dear Customer Service. My case is very Easy. I have sent you screenshots. U have all relevant Details. E.g Bank Details. So u could easily Verify my complainment… I contacted u First time ned of September ! Still waiting for an answer. I Mailed and used several time the livechat. No answer so far. Good Job Customer Service !

Dear all,

Thank you for your patience.We would like to inform you that we received only 200 EUR when the customer made the deposit, and in order to find out about the other 200 EUR debited from the customer, he has to contact his bank (as advised by the payment provider).

Please see a screenshot of deposit history of the customer attached.From the screenshot it can be seen that we received only 1 deposit of 200 EUR, and there no other transactions for 200 EUR in customer’s account.

Best regards,
Customer Support

Dear playzilla, Ive already Contacted my bank. I did. this immidiatly. They Said the transaction is Made and the Money is on your side! Thats why i contacted you. When u Check my screenshots u See two
Different Trackingnumbers. Somit should be Easy for u to find my Money on your bankaccount (skrill) ! Check referenznumber! Should be Easy ! Thx for your help

Dear PlayZilla Casino,

The AskGamblers Complaint Team kindly asks you to assist the player and investigate given reference numbers provided in the above post in order to find the missing deposit.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for your email.

As we have already explained in previous correspondents here, and as shown in the evidence previously provided, we have received only 1 deposit of 200 EUR.

Best regards,
Customer Support

Dear Playzilla, Ive Just called my Bank again. (Comdirect) they can apply That the Transaction was Made two times. They Said Again That u should Check your bankaccount. „Your Proof“ shoves only the Transaktionhistory of the Account. It doesnt Show your skrill Account. So again. PLZ ask skrill to Check the Transaktion. It is Quit Easy to find a Transaktion With the informations u get from me. If u Need More Proofs i can ask my Bank ( Comdirect) for a written Document That they Made the Transaktion ! Do u Need More help ?

Dear Customer,

Thank you for your email.

As we have already explained in previous correspondences here, and as shown in the evidence previously provided, we have received only 1 deposit of 200 EUR.

Best regards,
Customer Support