Pin-up Casino - I deposited 4k RS on 5th November but still this amount is not credited

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear askgamblers,
Still pinup not resolved this case today is 13th day of complaint. I have provided my bank statement, bank reply of payment successful and googlepay reply of payment successful. Inspite that they people are taking to long.
If you can help me please help me regarding this.
Rgds,
Gokul
Gaming id -37577552

Dear all,

This complaint has been reopened as per Pin-up Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello!
The deposit was not credited because the funds were sent to incorrect details. We recommend contacting your bank to clarify the details and locate your funds.

Dear @GOKUL1985,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Pin-up,
I want to inform you that the payment did not send to wrong id. As my bank is saying that the payment successfully received to beneficiary but you people are saying that you haven't received the fund so I again requested to my bank to check each and everything regarding this payment so bank need 3 weeks time for this. After 3 weeks bank will give me the confirmation regarding this so I will again contact to you after 3 weeks with appropriate answers and proofs which I will get from my banks. As per the previous details bank said that it's successfuly transferred to agile payment services pvt Ltd who is your merchant. So please wait till 3 weeks after that I will let you know if banks said the money successfully sent to agile payment services pvt Ltd.
Previous bank confirmation is attached for your reference.
Rgds,
Gokul
Id-37577552

Dear askgamblers,
Still this case has not resolved. Actually my bank is saying that the payment is successfully transferred in beneficiary account but the beneficiary (pinup) is saying that payment has not received so again I have asked to my bank regarding this and bank need 3 weeks time to verify each and everything so after that I will let you know regarding this.
Thank
Gokul

Dear @GOKUL1985,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear askgamblers,
Still this issue not resolved. I have asked to my bank regarding this transaction so bank need 3 weeks to check the issue and after that bank will inform me regarding this so after that I will let you know.
Rgds,
Gokul

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.