Pin-up Casino - 48 hours and still no withdrawal issued

RESOLVIDA

Informação da reclamação

Cassino em disputa

Pin-up Casino

Valor

$ 900

Postado em 17 de julho de 2024

I have contacted customer service and just keep getting told to wait, been 48 hours now and still nothing. Tried to get them to cancel and put the money back in my pin up account but was told no.

I had no problem with the 2 withdrawals I did 30 mins before this one that is being delayed. Ever time I contact customer service they just keep telling they are working on it and need to wait.

Postado em 18 de julho de 2024

Hello!
Could you please provide your account ID so we can look into the situation?

Postado em 18 de julho de 2024

Account ID is 40657236

AskGamblers
Postado em 20 de julho de 2024

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Postado em 22 de julho de 2024

Hello,

We have received a response from the payment aggregator:
"If the End User is having trouble locating the e-Transfer email, they should be advised to follow these steps specifically, in case it is being filtered and/or overlooked:

Using the email's SEARCH BAR perform a search using Keyword "INTERAC".
Include Junk/"Spam"/Trash in above Keyword Search and/or check Junk/"Spam"/Trash thoroughly
Turn conversation view/email threading off in inbox settings as this may group emails together

If they are still unable to locate the transfer, we will need to cancel the transaction and return the funds so a new withdrawal can be requested."

Postado em 23 de julho de 2024

I received my money and everything is good

AskGamblers
Postado em 23 de julho de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Pin-up Casino Reclamações

  • 67 de 69 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,451 USD valor médio

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