Gunsbet Casino - Withdrawal accepted but never paid

Dear Gunsbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all!

We’d like to clarify that your initial withdrawal request of €500 on February 21 was processed; however, due to unforeseen circumstances, the funds were returned to the casino. As soon as we identified this, we promptly credited the amount back to your player account and informed you that a new withdrawal request was required.

You successfully submitted a new cashout request, which we approved, and we can confirm that the payment has now been successfully processed.

If you have not yet received the funds, we recommend checking with your payment provider or bank, as processing times may vary. Should you need further assistance, we’d be happy to provide transaction details to help you track the payment.

Please let us know if you have any further questions, and we will gladly assist you.

Best regards,
GunsBet Casino

Dear @Meiere1992,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.