Gunsbet Casino - Casino does not respect my wish for a deposit limit

RESOLVIDA

Shushin

Hello AskGamblers.

I’m creating this complaint in regards of my wish for a deposit limit of 20€ daily to gunsbet casino and until now it has not been respected from their end.
I’ve asked plenty of times my vip manager to set limits for me but their answer is why I wish to have such limits.
I’m requesting from them to refund me 644.25€ of lost founds from the moment they reply me for the limits but without limits being set. Through their website is not possible to set limits by yourself.
I’ve been also to live chat so they can set it but they told me that my vip manager will do that. Until now nothing has been set.
I requested the limits on 25th may 01:43 and I got a response from them after 10 minutes at 01:53.

On top of that a 25€ deposit that I made and not get credited into my gaming account I was told that I would have my founds in my bank account in 1-5 business days are not still refunded so the total amount that I’m requesting from them is 644.25€ + 25€ = 669.25€.

Attached are my email asking for the limit and their response to that.

I hope that AskGamblers will help me with this. Thank you

AskGamblers

Dear Gunsbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Shushin

Thank you AskGamblers for reopening this complaint to give to the casino another chance to reply.

FYI my deposit limit was set on 30th May at 09:10.
Regards

AskGamblers

Dear Gunsbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Gunsbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Shushin

Thank you AskGamblers for helping.

Me and GunsBet are on a deal, the moment GunsBet complete the deal from their side I would like to close this case as resolved.
I’ll keep informed when this happens.

Regards

Shushin

Dear AskGamblers you can close this case as resolved, an agreement has been made between me and GunsBet.

Thank you all.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Gunsbet Casino - Casino does not respect my wish for a deposit limit

Informação da reclamação

Cassino em disputa

Motivo

Valor

€ 669.25

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