Goldenbet Casino - Investigation for intentional delay

RESOLVIDA

bunyamingumusay

Hello Dear AskGamblers Officials,

I saw the GoldenBet casino in your references and wanted to try it. After 1 or 2 weeks of making a deposit on the site, everything was going normal, but towards the end, they slowly started to cause problems. I have successful deposits and successful withdrawals on the site. Until now, I have always made deposits and requested withdrawals using the same methods. Now I do not understand why they did this. I did not act against the rules and conditions of GoldenBet casino and I gambled normally. They asked for multiple verifications and unnecessary verifications to distract me, I completed all of these verifications, after completing them, they put my account under investigation, I am a victim of such things they do and my $2,100 money has been in my balance for almost a month, I need this money, I can neither withdraw my money nor go to the casino. I can't play, please, I request you to help me on this issue, I have not done anything wrong.

AskGamblers

Dear Goldenbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Goldenbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

bunyamingumusay

Im waiting for result.

Goldenbet Casino

Hello,

User account is suspended, his account is under investigation, will update you !

Sorry for inconvenience.

bunyamingumusay

Hi,

What will be the outcome? In this case, will you refund my money?

Goldenbet Casino

Hello,

As you are informed your account is suspended due to investigation, once it be finished, we will share results and will inform about outcome.

bunyamingumusay

Of course I will be waiting for your answer.

Goldenbet Casino

Hello,

Your investigation under the process, we will provide you more details , once it finish.

AskGamblers

Dear Goldenbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Goldenbet Casino

Hello,

We will update case investigation in next days.

Please stay tuned !

Goldenbet Casino

Hello,

We will update the process next week , as our internal investigation time frame is maximum 6 month , there are some cases investigating one by one and this case in top list , which means it should be finalized in next 2-3 weeks maximum.

AskGamblers

Dear Goldenbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Goldenbet Casino

Hello,

Process is still ongoing..

Will update when we have final results.