Played in Frankcasino. They had a tecnical problem. My screen went on black and I could not login for 5 minutes.
After ii could login i saw missing funds of a total amount of 331,20 euro
Frankcasino did not wanted to investigate the situation an said that i make those bets of
first 55,20 EUR, 2nd of 165,60 EUR and the 3rd of 110,40 EUR.
The information they gave me totally false.
One i did not make those bets.
Two i got evidence of it. Because when i look up in Evolutiongaming history i lost that day 1181,50 in Evolutiongaming one person using Frankcasino.
In Frankcasino I lost that day a total amount of 1512,70 euro.
1512,70 - 1181,50 is exact my missing amount of 331,20
Help me out with this.
I got evidence of my losses that day in Evolutiongaming using Frank Casino.
I got evidence of not placing any bet in Frank casino during their technical issue.
I got evidence that i only played in Frankcasino using Evolutiongaming one person.
How could Frank Casino says that i placed those bets and lost it all. This is totally not acceptable and its sure not the truth.
Now they did an investigation and they are telling me that the technical department checked it out and they said i make those bets. Very weird because i also send them the evidence. I got the feeling that they did not look at my evidence and that they
dont wanna solve this escalation. It happened on Oct 30.
This is what Frank Casino is telling me now:
we have came to the same result, there was bets made in this time period that was mentioned before.
Can you please help me with this situation.