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Frank Casino - Excuses to pay

RESOLVIDA
Informação da reclamação
Cassino em disputa Cassino Frank
Motivo Pagamento negado
Valor € 400
rottclock Países Baixos
Postado em 26 de fevereiro de 2020

Hello, on day 11 of February, i make a deposit without any bonus (raw cash). When i finish stop gambling i had 400euros...I make my request to withdraw the money and the casino refuse because they need some documents. On 19 of February i had sending more than 5x the documents and they send me a e-mail the verification was sucessfull. I make the request again and now i'm waiting again because they say that now they have a error and i'm waiting 2 weeks almost to get my money...I ask how much time and nobody can say nothing..For example what they say today to me was "Your account is currently going through some checks and once these are done you will be able to withdraw". Can someone help? i'm tired already

Postado em 28 de fevereiro de 2020

Dear Rottclock,
Thanks for your massage!
I see that everything is fine with verification now, the procedure has been completed and you can freely withdraw funds.
In case something goes wrong, please let me know in private messages.
If all is well - report here.

With best wishes,
Frank Casino Team

rottclock Países Baixos
Postado em 28 de fevereiro de 2020

Yes is already fine!

AskGamblers
Postado em 28 de fevereiro de 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Cassino Frank Reclamações

  • 8 de 9 resolvida
  • 1 dia resposta méd.
  • 6 dias vida útil méd. da reclamação
  • 2,147 USD valor médio

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