Duelbits Casino - They won't tell me why tehy closed my account

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Informação da reclamação

Cassino em disputa

Duelbits Casino

Valor

$ 5719

Postado em 1 de abril de 2024

Hi AskGamblers Team,

I need your help with something that's really bothering me. I was playing on Duelbits Casino for the first time on March 30, 2024. I made some bets and actually won quite a bit of money. But then, out of nowhere, they took away my winnings without even telling me why.

I tried talking to Duelbits about it, but they haven't given me a good explanation. I don't understand what I did wrong, and it doesn't seem fair that they're keeping my money like this.

Can you help me figure this out? I'd really appreciate any assistance you can offer.

Thanks a lot

AskGamblers
Postado em 1 de abril de 2024

Dear @Valverio,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Postado em 1 de abril de 2024

Hello AskGamblers,
Thank you for helping me with my issue. Duelbits confiscated $5719 from me.

AskGamblers
Postado em 3 de abril de 2024

Dear Duelbits Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.