Reclamação #60 Cassino Campobet

Campobet Casino - Unresponsive in verification

Por Jarp

há 1 ano

I have won money in Campobet, and they are unresponsive in verification.

I have sent the necessary documents three times now.

Casino does not answer my emails or contacts made through their chat.

17th Feb 2025 - Sent the necessary documents, bank statement from 7th Jan to 7th Feb, and event history that they are still requesting on the website.

21st Feb, I sent an email about the status of my verification.

25th, I contacted through chat to ask what is going on and if the documents were correct. Told me that they'd get back to me.

26th Feb I received a generic email to send documents to verify my account. I thought perhaps the documents didn't upload correctly the first time, so I sent them again.

4th March, I sent an email for clarification about why my verification was still pending and about a deadline of 6th March, before escalating this further.

7th March: Final attempt to resolve this in their chat. Also sent my bank statements again.

With the above contacts, I've been in their chat at least three times during these weeks to ask for an update, and they always tell they'd get back to me - and they never will.

I'm led to believe that Campobet is withholding my money without intention to ever pay it to me.

Ask yourself: Is this a reputable casino I'd like to play in, and if I won any money, can you withdraw it?

I seek help from AskGamblers to resolve this.

Cassino em disputa Cassino Campobet

Motivo Problemas de verificação

Valor €2927.5

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @Jarp,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino Campobet

• Representative

há 1 ano

Dear Jarp,

Please be informed that your account has been verified. You can request withdrawals now and we'll process them shortly.

Kind regards,
Campobet team

Cassino Campobet

• Representative

há 1 ano

Dear Jarp,

Please be informed that we are currently only waiting for a more recent Proof of Address from you. You can find the details in your account under the Verification tab.

Feel free to contact us if you have any questions.

Kind regards,
Campobet team

AskGamblers

• Support Team

há 1 ano

Dear all,

This complaint has been reopened as per Campobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Raio-X do Cassino Campobet

Resolvido 11 / 14

Valor médio $2,050

Duração média da reclamação 8 dias

Resposta média 2 dias

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