Reclamação #46 Cassino Campobet

Campobet Casino - The casino is unwilling to re verify my account and 2500e stuck on CampoBet

Por Ossi

há 2 anos

It's been 3 weeks approx since this saga started with Campobet when I tried to make a withdrawal of 500 euros since that's the single withdraw limit. I have made withdrawals before on Campobet and my account has been verified before, so I didn't expect any issues this time either, other than a single withdrawal usually takes around 3 working days so the process itself is very annoying and takes time when you try to empty your roll. After my withdrawal request, Campobet decided that my account was not verified anymore and I would have to send every document again to proof my address and identity, so I sent them everything they required, electricity invoice, bank statements, photo of my ID (multiple times through document uploading page and support e-mail). Now they are insisting that the documents are not real and the bank statements are not the original ones uploaded from e-bank, which they are. I don't understand how they can make such claim and I don't know what to do anymore. I've been going back and forth with their customer servants but again nothing has happened in a week.

I suspect that the re-verification requirement is because I switched address about 3-4 months ago and my account was verified when I lived in previous address. I tried to change my address to campobet but the customer servant said that "You need to verify your account first before you can change your address". So now I am not able to change my address on the site - to the address they require - to get my account re-verified to get withdrawals through. They've required proof of my former address, which I've sent and they still haven't updated my address. My former place is still under my custody and is even visible in my current electricity invoices, but still they won't do anything.

So that's the case in detail, really don't know what the next steps are to save the approximately 2500 euros stuck on the site.

Cassino em disputa Cassino Campobet

Motivo Pagamento atrasado

Valor €2500

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ossi

há 2 anos

This case is resolved. Thank you.

AskGamblers

• Support Team

há 2 anos

Dear @Ossi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino Campobet

• Representative

há 2 anos

Dear all,

We have successfully paid out the last pending withdrawal.
Thank you for your patience and co-operation.

Sincerely,
Campobet Administration

Raio-X do Cassino Campobet

Resolvido 11 / 14

Valor médio $2,050

Duração média da reclamação 8 dias

Resposta média 2 dias

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Retiradas Nao Funcionam

Estou há 3 semanas tentando processar uma retirada do site CampoBet sem sucesso. O saldo atual da minha conta é 4197 BRL (menos de 850 USD).
Na primeira tentativa, dia 02/06, responderam com um pedido de documentos (normal em qualquer site). Respondi prontamente, enviando todas as verificações requisitadas.
O saque programado seria feito por Transferência Bancária (mesmo método que eu já havia usado várias vezes para depósito).
No dia 07/06, me responderam o texto abaixo:
"Informamos que recebemos os documentos solicitados e sua conta foi validada com sucesso.
Seu pedido de saque de referência Id 50677470 foi rejeitado, pois nosso provedor de pagamento local encontra-se indisponível nesse momento. Por favor, efetue o pedido de saque por outro método disponível em nosso site"

Entrei em contato com o chat e fui informado que, excepcionalmente, eu poderia tentar o saque via EcoPayz ou Neteller (mesmo não tendo usado nenhum destes métodos para depósito, eles abririam a possibilidade de saque). Criei uma conta no Neteller e pedi o saque no dia 14/06, novamente o saque foi negado, dessa vez sem nenhuma explicação.

Dia 15/06 o site foi reformulado, e agora não aparecem mais disponíveis os métodos Ecopayz/Neteller para saque, apenas transferências bancárias. Hoje 16/06, tentei sacar e apareceu um erro chamado "modal.error.1333.title". Entrei em contato com o chat e me recomendaram limpar meu histórico+cookies do browser. Fiz isso e tentei novamente, agora aparece um erro na tela chamado "Verification Email".
Entrei em contato no chat, e me disseram que o tema seria respondido em poucas horas. As poucas horas passaram e nada foi feito.
Entrei novamente em contato no chat, e dessa vez me pediram pra enviar um email para [email protected], pedindo uma nova verificação.
Enviei o email e recebi uma resposta automática pedindo + 3 dias para retorno.

Enfim, fica claro que o site está agindo de forma absolutamente incorreta e maliciosa comigo, isso é um absurdo. Se eu entro no chat, as respostas são as mesmas respostas evasivas de sempre, é o cúmulo, não sei mais o que fazer.

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It is 300 WUR. Is Campobet out of money or just teasing me?

They are just saying for me to wait; there is no issue other than that they say it is in the queue.

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26th Feb I received a generic email to send documents to verify my account. I thought perhaps the documents didn't upload correctly the first time, so I sent them again.

4th March, I sent an email for clarification about why my verification was still pending and about a deadline of 6th March, before escalating this further.

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Also, let me know if you need any more screenshots. I think I attached all the important ones.

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