Campobet Casino - Cannot verify account that was verified before

Already made one complaint, but it was declined with no proof. Will send pictures now.

So Campobet has a withdrawal period of up to 3 days. Mine is made 15.6, making it today 7 days.

They put it as "urgent" many days ago, but nothing has happened.

It is 300 WUR. Is Campobet out of money or just teasing me?

They are just saying for me to wait; there is no issue other than that they say it is in the queue.

I have got two other payments, 140 EUR and 170 EUR, on time. The third 300 EUR is pending after 7 days.

New customer and will resign the account when I get the payment. Been playing different sites for 15 years, withdrawals come 15 minutes to 24 hours.

This is disgusting.

I have won money in Campobet, and they are unresponsive in verification.

I have sent the necessary documents three times now.

Casino does not answer my emails or contacts made through their chat.

17th Feb 2025 - Sent the necessary documents, bank statement from 7th Jan to 7th Feb, and event history that they are still requesting on the website.

21st Feb, I sent an email about the status of my verification.

25th, I contacted through chat to ask what is going on and if the documents were correct. Told me that they'd get back to me.

26th Feb I received a generic email to send documents to verify my account. I thought perhaps the documents didn't upload correctly the first time, so I sent them again.

4th March, I sent an email for clarification about why my verification was still pending and about a deadline of 6th March, before escalating this further.

7th March: Final attempt to resolve this in their chat. Also sent my bank statements again.

With the above contacts, I've been in their chat at least three times during these weeks to ask for an update, and they always tell they'd get back to me - and they never will.

I'm led to believe that Campobet is withholding my money without intention to ever pay it to me.

Ask yourself: Is this a reputable casino I'd like to play in, and if I won any money, can you withdraw it?

I seek help from AskGamblers to resolve this.

My earlier complaint was rejected, so here's the new one...

When I try to withdraw any amount of € (min. 10 €), I get the following error: "6321: Withdraw action is restricted by the group." (See the attached screenshot)

I have had several conversations via Campobet online chat (they are not logged) about this during the past 3 months, and they have always promised to send me an update via e-mail but I haven't received any e-mails so far.

My account is already fully verified. (See the attached screenshot)

There are no active bonuses on my account. (Also visible on the screenshots).

My conversations with Campobet online chat didn't save to my account, so I can't see them anymore.

All I want is just to withdraw those 548,75 € to my bank account.

Can you please help me?

Also, let me know if you need any more screenshots. I think I attached all the important ones.

Campobet keeps cancelling my WD and creating excuses:

16.01.2024 Deposited 50,00€ via Skrill

16.01.2024 Placed 1 bet and won 175,00€

16.01.2024 Requested a withdrawal of 175,00€

Since then it was 4x times cancelled every time after ,,3, business days every time another excuse,

They telling me it's a payment provider issue (Skrill) meanwhile I use my Skrill account for deposits and withdrawals with other bookies so not possible

Fine I thought lets try a bank account then and again cancelled whenever i asked support they kept telling me sorry that's not my department we will send you an email and again nothing happened

Whenever I ask Do you guys need documents the answer is no not for now our relevant department will ask if they need someone..

Im at the end of this journey i played for years and never experienced that i already contacted a lawyer and im also trying to find help here and warn other players.

I was hesitant to open a complaint on The matter, but I think that I have given the casino enough time to resolve the matter. I signed a settlement agreement with Campobet and I was supposed to receive 2500 euro to my Visa card, which I have used as the payment method when depositing. However, the payment did not successfully reach my card and is now stuck somewhere. I have contacted my bank multiple times and they have said that Campobet must contact them in order to get the money moving.

The process has been ongoing since August and it has taken too much time on my behalf. Campobet contacted me a month ago saying that they are looking into the matter, however it still has not been resolved. I have asked them to re-send the money, since over three months is simply too long. I see that the casino is responsible for completing the transaction properly.

Campobet won't pay me my winnings unless I provide my full debit card number. I am not allowed to block any digits.

This is not legal and I would like to ask Askgamblers to please have a look at this.

By the way,a few days before this email, I received a small withdrawal back to the same card, so there is no issue there at all. So when they say: "Due to a change within the processing company" is does not make any sense.

Thanks in advance for your help,

Arnoud < surname removed >