Reclamação #2 BruceBet Casino

Casino small withdrawal not possible for over 2 Weeks

Por martina g.

há 1 ano

Dear AskGamblers Complaints Team,

I have a small Withdrawal of over 90 CHF with this Casino, and for the first Time, it will not be processed.

The Payment has been still "in Progress" for over 2 Weeks, and the Casino Support just answers with "it's in the Queue". I think there is a technical problem that the support doesn't know about because my previous withdrawals never needed more than 2 Days in this Casino.

I have now requested 2 times over email, but the casino always just tells me I have to wait. Since 14 Days is an unofficial "maximum" for Casinos, and for this small Amount, I hope your Complaint System here could give the Casino Management "a Touch" to process it now.

I have attached some proof; let me know if someone needs to clarify.

Cassino em disputa BruceBet Casino

Motivo Pagamento atrasado

Valor CHF90

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BruceBet Casino

• Representative

há 1 ano

Dear msg92,
we are sincerely glad that the problem has been resolved and you have successfully received your withdrawal. We wish you only a pleasant gaming experience with us!

Dear AskGamblers,
As the user's problem has been resolved, we would appreciate it if you would close the complaint.

msg92

• Suíça

há 1 ano

Hello :)

Thanks again for providing this Plattform here and thanks to the Casino for the Cooperation in this Case.
I'm happy to confirm that the Withdrawal was now processed and this Case can be closed.

Martina

msg92

• Suíça

há 1 ano

Dear AskGamblers Team,

i will send a Follow Up after getting the Payment, please let it open.
After publishing the Withdrawal Status was changed to failed (once again, before the Casino Staff told me its in progress and will be in the Queue, no Info that it will not work with paysafecard). I think its not serious that the Casino told me, i cannot paysafecard because
- i already deposit multiple Times with this Payment
- the Casino System dont allow Withdrawal Requests to a Payment Type, which was not used before

So, i truly hope its just a Problem with not good enough Trained Staff in this Casino.
Now, the 48h Promise from the Casino is over again and my new Request to my IBAN is still not processed.

Once again i update it here after it is finished and if the Case can closed.
Thanks for this Service and wish you a good Day.

Raio-X do BruceBet Casino

Resolvido 5 / 5

Valor médio $3,938

Duração média da reclamação N/A

Resposta média N/A

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