Novidades

  • Novidades
  • Notificações
Buscar
Pesquise mais de 1.000 cassinos, caça-níqueis e bônus

Buscas recentes

Remover

Falha ao carregar as notificações
.

Carregar novamente

Você não
tem
notificações.

Carregar novamente
Exibir tudo

Falha ao carregar as notificações
.

Carregar novamente

Você não
tem
notificações.

Carregar novamente
Exibir tudo

Bitcoin Casino - Funds deposited not showing through casino

RESOLVIDA
Informação da reclamação
Cassino em disputa Bitcoin Casino
Motivo Valor não creditado
Valor $ 25
Krystibos89 Queensland
Postado em 28 de dezembro de 2019

I deposited with neosurf $25.00 says pending casino keeps telling me to wait longer it's been 3 days it states on their site it's instant deposit method. They told me their financial department would email me they haven't and then they tell me I made a mistake with depositing the funds. In history on casino site it shows as pending through my neosurf voucher history it shows funds have been deposited.

Postado em 28 de dezembro de 2019

Hello, KRYSTIBOS89,
After a thorough check and communication with Neosurf representatives we have found out that one of your deposits was sent to another casino, and it is not Bitcoincasino.io, unfortunately. However, the transaction was successful, and the deposit in question arrived at that other casino.
As for the other payment, it is still being processed on the side of Neosurf, and we will inform you if the status of the transaction changes.
Please, accept our apologies!

Krystibos89 Queensland
Postado em 29 de dezembro de 2019

That deffinately doesnt make sense I went through your site and deposited it says pending for both transactions to your casino so id like to also know when I'll get my money back and what casino your making up got this payment

Krystibos89 Queensland
Postado em 29 de dezembro de 2019

Screen shot shows it's your casino

Krystibos89 Queensland
Postado em 29 de dezembro de 2019

Screen shot still is your site

Postado em 30 de dezembro de 2019

Dear KRYSTIBOS89,
According to the reply from Neosurf, the first payment of yours was really sent to another casino, and not to Bitcoincasino.io.
As for the other payment, we are still waiting for the reply from Neosurf, and we will let you know immediately.
Sorry again for the inconveniences!

Krystibos89 Queensland
Postado em 4 de janeiro de 2020

This is ridiculous

Postado em 5 de janeiro de 2020

Dear KRYSTIBOS89,
Has the issue related to your payment been resolved? As we can see, there were funds which arrived at your account balance.

Krystibos89 Queensland
Postado em 6 de janeiro de 2020

Yes all is resolved thank you very much.

AskGamblers
Postado em 6 de janeiro de 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Bitcoin Casino Reclamações

  • 2 de 3 resolvida
  • 1 dia resposta méd.
  • 4 dias vida útil méd. da reclamação
  • 414 USD valor médio

Problema com Bitcoin Casino?