Novidades

  • Novidades
  • Notificações
Buscar
Pesquise mais de 1.000 cassinos, caça-níqueis e bônus

Buscas recentes

Remover

Falha ao carregar as notificações
.

Carregar novamente

Você não
tem
notificações.

Carregar novamente
Exibir tudo

Falha ao carregar as notificações
.

Carregar novamente

Você não
tem
notificações.

Carregar novamente
Exibir tudo

Bitcasino.io - Withdrawal still pending after 6 days

RECUSADA
Informação da reclamação
Cassino em disputa Bitcasino.io
Motivo Pagamento atrasado
Valor $ 700
Monica1978 Victoria
Postado em 2 de outubro de 2020

I successfully requested a withdrawal of AUD $700 on September 26, 2020 at 2.58pm which was accepted and put into pending after requesting the withdrawal. As I am from Australia, i requested a bank transfer as I have done with all my past withdrawals at this casino. I usually only ever have my withdrawals sitting in pending for no longer than 1 day maximum before the status changes to accepted and my winnings are reflected and paid in my nominated bank account. This time however, my withdrawal is still PENDING and it is now the 2nd October (6 days later)!!! I have tried chat support many times seeking an explanation as to why such a lengthy delay only to be told to be patient and that my money is safe and to continue to wait as this is with their processors. The terms and conditions pertaining to withdrawals made via bank transfer are very clear stating "All Bank Transfer payouts are processed within three (3) banking days." It has now exceeded this time frame and i have just been informed yet again that i need to be patient and wait. I find this highly unacceptable considering I play at this casino respecting their rules and terms but yet it seems that when i query them regarding a valid inquiry which contravenes their own terms, i am told to be patient and wait. I requested that their processor be contacted and for my payment to be fast tracked but this was refused and told i had to wait. It is now Friday and an entire business week has passed (5 days) and my withdrawal is yet to be processed to be paid to me, this is unacceptable and I am extremely upset given that a valid and reasonable request to escalate my inquiry refused. Every single past withdrawal at this casino was requested and paid to my nominated bank account within 3 days maximum. I am now seeking your help to ensure that the casino's terms and conditions around my withdrawal using bank transfer is adhered too without further delay especially as it is now Friday in Australia and I expect to have my winnings paid into my bank account today before the weekend.

Postado em 5 de outubro de 2020

Dear MONICA1978,

We have carefully reviewed all the information and details presented to us. From your screenshot and the issue at hand, it seems that the complaint is not directed at Bitcasino.io. Our deposit and withdrawal methods do not include the Australian Dollar.

As this complaint is not associated with Bitcasino.io, we will be asking the AskGamblers Complaint Team to close this issue from our side.

Best regards,
Bitcasino.io Team

AskGamblers
Postado em 5 de outubro de 2020

Dear @Monica1978,

The AskGamblers Complaint Team is kindly asking to confirm whether the complaint is directed to Bitcasino.io

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to respond we will have no other choice but to reject the case.

Thanks for your cooperation.

Monica1978 Victoria
Postado em 8 de outubro de 2020

I apologise for the mix up, I incorrectly selected the wrong casino from the drop down list. My matter has been resolved directly with the correct casino, my sincere apologies for the inconvenience.

AskGamblers
Postado em 9 de outubro de 2020

Dear all,

Following a careful review of valid information presented during this case it has been obvious that this particular complaint has been submitted against the wrong casino brand, and as such is being Rejected.