Usuário inativo
Hello,
So, 1st of May I've deposited some funds, played a bit and won a small amount, tried to withdraw to see how instant it is. My withdrawals kept being rejected without any explanation, 3 times, 0 notifications or emails to inform me something is wrong (as visible on the screenshot). First chat, agent says it was processed and I should receive it. Funds returned to my balance and I think, "oh I'm stupid I've used the deposit address for withdrawal, my bad". Second chat: "You need to send en email to security@bitcasino.io" Ok, I send an email and wait for 3 days, no reply. 3rd chat I ask about the email and the same agent from the second chat says you should be fine to withdraw now, just make the request and let me know if it worked. 25 miuntes later I ask on chat and my withdrawal is declined while I am on chat and the agent tells me to contact security@bitcasino.io again.
I did again, first email wasn't replied ever so I don't expect it to happen this time. In any case it will take 6+ days to get 6mBTC out to exactly the same address it was deposited from, so there is no reason to really confirm anything. I've played at Bitstarz, never had a single issue, never had anyone harras me for days and chat agents actually gave me information about what is happening and I verified my account when they asked. This...
I honestly do not care about those 6mBTC, take them, but what is exactly going on and why are you harrasing me with constant wrong and incomplete information? I understand those are small amounts for Bitcasino but this type of treatment of anybody is just horrific.
