Bitcasino.io - Holding my money and account suspense

Dear Bitcasino.io,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Bitcasino.io request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

Account porrinha registered on Bitcasino.io on October 29th, 06:16 GMT. At 07:28 GMT, the user made a deposit of 224 mBTC, once the funds were available on the account balance, the entire balance was placed on a single bet in Evolution Gaming’s Bombay Club Blackjack 2, resulting in a win of 448 mBTC.

At 18:23 GMT the user attempted to make a withdrawal of their balance. This withdrawal was declined and the account is currently restricted while our Player Safety & Assurance Team awaits for the account owner to complete a “KYC” procedure. Once all requested processes have been completed and reviewed by our team, our staff will be able to assist further regarding this complaint.

Kind Regards,
Bitcasino Team

I did all verifications. see the screenshots. there's nothing else for me to do

Hello,

Please note we requested the user to complete verification on November 21st, and we have not yet received a reply from the user regarding this request.

As per checking, we can confirm the verification procedure has not yet been completed.

Please find attached our latest correspondence to the user regarding verification, as noted there has been no reply to this e-mail as of yet.

Best regards,
Bitcasino Team

ok. i did again ! askgablers see the gif below ! Now bitcasino will you pay me?

Dear Bitcasino.io,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello AskGamblers team,

Our Player Safety & Assurance Team has performed an investigation and deemed that this account attempted to defraud Bitcasino.io. Please find the relevant point from our terms & conditions below:

5.19: If we determine, in our sole discretion, that you are using the "Double Spend" methodology, Bitcasino.io shall void all bets and winnings. Specifically, if you win, then confirm your deposit on the Blockchain and attempt to withdraw, all winnings will be confiscated and your account will be closed permanently. We shall also exercise this right where similar activities are attempted from any connected accounts.

The player has been informed via e-mail that all remaining account balance has been confiscated, and the account shall remain closed permanently with no option to reopen.

Kind regards,
Bitcasino Team

they simply do not want to pay me or return the amount I deposited. the only thing I did was speed up the bitcoin transaction because it was taking too long to confirm. askgamblers surely this is a thief casino. I wanna my money back!

Dear Bitcasino.io,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear @porrinha,

Rest assured that the AskGamblers Complaint Team is in contact with the Bitcasino.io team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear Porrinha,

We’ve provided evidence to the AskGamblers team for review, highlighting our decision to disable your account and confiscate the balance in accordance with our policy as stated in our terms & conditions:

“5.19: If we determine, in our sole discretion, that you are using the “Double Spend” methodology, Bitcasino.io shall void all bets and winnings. Specifically, if you win, then confirm your deposit on the Blockchain and attempt to withdraw, all winnings will be confiscated and your account will be closed permanently. We shall also exercise this right where similar activities are attempted from any connected accounts.”

Best regards,
Bitcasino.io Team

if you don't want to pay me then give me back the money i deposited! be fair and don't steal my money!

Dear @porrinha,

The communication is still ongoing with the Bitcasino.io team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.