Betwinner Casino - Betwinner refuse to verify my documents after weeks

NÃO RESOLVIDA

Informação da reclamação

Cassino em disputa

Betwinner Casino

Valor

$ 633

há 3 meses

When my account became profitable, Betwinner blocked my account, and started a verification process.
This proces has been going on for weeks, every 72 hours they ask for new documents that I sent.
However they asked recently, a bank statement, that I sent right away, but they keep saying the document is forged and not real. The document is not forged, I even sent the a screen video record showing that the document is taken directly from the bank APP.

They ghosted me now for a week, I believe they created this forge excuse to not pay.
the total amount is 633
id 551159657

AskGamblers
há 3 meses

Dear Betwinner Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.