Betandyou Casino - Unable to cashout due to phone number verification issue

Dear @coldstorm,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Betandyou Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi all. To resolve this issue, please let the player provide his account id or e-mail address registered in the system.

Dear Betandyou Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

At this point, the player has played out all the cash in the account. He does not have any withdrawal restrictions.

Dear Betandyou Casino,

Please let us know if the player's account has been verified, since that was part of the issue as well?

Thanks in advance for your cooperation.

Player contacted saport, testers checked, sms were delivered, he was advised recomendations to clear the phone memory, reboot, reset, etc., but he claims that still no sms comes.
Here are recommendations for the player:
- check your machine for malfunctions, reboot the machine,
- clear outdated messages from the device's memory,
- check blacklists and spam filters of the device,
- if necessary, update the system software or reset the device to factory settings,
- test reception of these messages by inserting the sim-card into another, obviously serviceable device.

Recommendations to provide information do not help:
- Clarify which mobile operator and phone number corresponds to the country in the account ?
- Screenshot of confirmation of this mobile operator.
- When you last received a text message from us, if possible, a screenshot of the messages.

Translated with DeepL.com (free version)

Dear @coldstorm,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have diligently followed all the steps provided, including clearing my phone's memory, rebooting, and even testing with another device. Despite these efforts, I am still not receiving the SMS verification codes.

I have also provided screenshots as requested to your support team, detailing my attempts and the lack of resolution. Unfortunately, the responses I've received so far seem to repeat standard troubleshooting steps without addressing the core issue. Infact , everytime I contact support , I’m asked for the same screenshot and asked to wait for a revert .

At this point, due to the prolonged and unresolved nature of this issue, it appears that continuing to pursue verification through your casino is impractical. Regrettably, it seems I have no choice but to conclude that I must forego any further attempts to play in this casino.

Player contacted the support on 16.06 and he was given all the recommendations to get a code to activate the phone number. Let the player try to activate the number again and contact the support again, we will check whether the code was delivered or not. Also, the player can order a colbeck if he does not receive the code again.