BaoCasino - Deposit not credited despite repeated inquiries

Dear @ExistenceGypsy,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed deposit.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amount deposited was $77.

Dear EXISTENCEGYPSY,

We would like to inform you that your problem has been already transferred to the finance department, and we are working on this deposit issue.

We totally understand your worries and are deeply sorry that the deposit procedure takes a bit long. It is of utmost importance to us that our players receive only pleasant experience at our casino, that is why we are doing our best to solve the problem you faced in the shortest possible time.

As soon as we receive an update from the finance department, our support team will inform you via email.

Sincerely hope for your understanding on this matter!

Kindest regards,
BAO Casino team

The only response I can make is, seriously, this seems acceptable to you??????

it's been 5 days since you received my money, and three days since I sent you the record of the deposit to your casino (which included the transaction record showing the transfer of the money to your casino through the very reliable IDebit, plus a copy of the withdrawal of the money from my bank account) and now I just have to be patient and wait for a response?? It's been 5 days. What timeframe seems reasonable to you? A week, a month?

Dear EXISTENCEGYPSY and AskGamblers team,

We would like to inform you that the problem with deposit was successfully solved and the funds (77 CAD) were credited to player’s account.

As soon as EXISTENCEGYPSY provided confirmation that the funds were debited from his bank account, we immediately transferred this request for a solution. The payment system was also involved, which is considered to be a third party. For this reason, waiting for a response took a bit more time. To our deep regret, we cannot have an influence on the speed of consideration of such issues.

When we received an update that the funds were credited, we immediately informed EXISTENCEGYPSY and apologized for the situation occurred. What is more, we offered a freespin bonus for the inconvenience caused.

Our team wholeheartedly hopes that EXISTENCEGYPSY accepted our apologies and spend a marvellous time at our casino.


Kindest regards,
BAO Casino team

Dear @ExistenceGypsy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yep, 6 days later they have credited my account with the funds I deposited. They also offered me 20 free spins to make up for the inconvenience. I have requested a cash out of my funds. Hopefully that goes smoothly.

Dear @ExistenceGypsy,

We would like to inform you that your withdrawal request has been successfully processed. We are very sorry that you have faced with the obstacle while making a deposit.

Our team is very grateful for your patience and sincerely believes that you accept our apologies.

Please, let us know if there is anything else we can help you with.

Kindest regards,
BAO Casino team

Dear @ExistenceGypsy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have not received a refund yet but I will keep looking for it.

ExistenceGypsy

I received my refund today. Total 7 days. Thank you for your help!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.