Amerio Bet Casino - Amerio banned my account without paying remaining balance

NÃO RESOLVIDA

Informação da reclamação

Cassino em disputa

Amerio Bet Casino

Valor

1700

Postado em 24 de maio de 2024

Good Afternoon ASKGAMBLERS,

I'm contacting you regarding a problem with Amerio Bet.

After completing successfully completing KYC and doing a withdrawal request of 300€ (which was successful) Amerio banned my account, without paying out the remaining balance which has left around 1700€.

No response was given via email, they just banned me without a reason.

I would really appreciate your help in this matter.

Best Regards.

AskGamblers
Postado em 27 de maio de 2024

Dear Amerio Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 27 de maio de 2024

Hello,
Dear player,
Thank you for your enquiry.
Your account has been temporarily blocked because a sportsbook provider flagged you as an account with suspicious activity. We are conducting a review and will provide a response within 30 business days in accordance with our policy.

AskGamblers
Postado em 27 de maio de 2024

Dear all,

After careful consideration and evaluation of the situation at hand, and Casino statement that the investigation will last up to 30 days, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Amerio Bet Casino to request a reopening of the complaint, once the investigation has been concluded.