Reclamação #10 Alf Casino

Withdrawal issue

Por Lyncho17

há 2 meses

Good evening, I sent three withdrawals to alf casino over the past week each of 500 euro each as this is the maximum you can withdraw at any time. The first two withdrawals went through no problem at all. The last one which was requested on the 19-03-2026 still hasn't been processed. They advise 3 business days and its 5 business days now and still no sign of it. I have been on to the chat a few times and they cant give me an update and provide the same generic answer. I sent an email also and the same generic answer also.

Cassino em disputa Alf Casino

Motivo Pagamento atrasado

Valor €500

Discussão

AskGamblers

• Support Team

há 2 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lyncho17

há 2 meses

Hi I have received the withdrawl. Thank you

Alf Casino

• Representative

há 2 meses

Dear Lyncho17,

We are writing to provide you with a brief update concerning your recent request.

Please be advised that we are still awaiting further information from the relevant department. We are following up on this matter internally to ensure we receive the necessary details as soon as possible.

We appreciate your continued patience and will notify you immediately once we have a comprehensive response for you.

Best regards,
Alf Casino Team

AskGamblers

• Support Team

há 2 meses

Dear Alf Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Raio-X do Alf Casino

Resolvido 6 / 7

Valor médio $2,986

Duração média da reclamação N/A

Resposta média N/A

Alf Casino Reclamações

Veja todas as reclamações deste cassino

Withholding payment since the 19th May

Good morning.

I hope you are well.

I have three withdrawals pending with Alf Casino; one from the 19th May, another from the 20th May and another from the 21st May, totalling €1500.
I have a further €1009.09 awaiting withdrawal on the account (you are only allowed 3 pending withdrawals of a maximum of €500 each).

Meaning in total there is €2509.9 outstanding.

I have had previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Não resolvido

€2,509

Delayed payment 1500

Hi, I would like to file a complaint because it's been a week and a half and I still haven't received my withdrawals. I've contacted support multiple times and they keep telling me there are delays, so I'm starting to fear that I will never get my two $750 withdrawals because there's someone here who has been waiting for a month...

I just want to get paid and move on, but I have no other option but to file a complaint with you to possibly resolve the situation.

my account is not under verification

Resolvido

$1,500

Withdrawal delayed since March 27th

I won 2358 dollars on March 27th.

I'm only allowed to withdraw 750 at a time.

Since March 27th, almost a month ago, I have yet to receive even one payment from Alf Casino.

It shouldn't take this long to get a payment. I have to request withdrawals 4 times to be fully paid.

This is an unacceptable time frame to process withdrawals.

I would like to resolve this issue, please.

Resolvido

$2,358

Withholding funds delayed withdrawal

I am submitting a complaint regarding a delayed withdrawal that has not been processed within the casino’s stated timeframe.

Withdrawal requested on March 24. The casino states withdrawals are processed within 3–5 business days. This timeframe has now been exceeded.

Despite multiple contacts with support, I have only received repeated assurances that the withdrawal is in progress, in the “final stage,” and being treated as a priority. However, no payment has been made and no confirmed payment date has been provided.

I was also encouraged by support to deposit additional funds (USD 1,000) to reach VIP level to allow faster withdrawals, which I declined.

The casino has now moved my case into a complaint process stating it may take up to 10 more days, without resolving the overdue withdrawal.

This is a clear delay beyond stated terms with no valid justification.

Desired outcome:
Immediate processing and payment of all pending withdrawals without further delay or conditions.

Resolvido

$5,271

Refuses to complete account verification and blocks withdrawal of 1676e balance

My name is < full name removed due to the privacy>, and on August 8, 2025, I won a total of €2,176 at AlfCasino while playing with their welcome bonus. After completing the wagering requirements, I successfully withdrew €500 (the daily withdrawal limit).

When I requested another €500 withdrawal, the casino required account verification. I submitted all requested documents, but there has been a long and unreasonable delay.

The casino asked for a bank statement from 15.7.2025–15.8.2025, even though the bank account I deposited from was only opened on 5.8.2025. I explained this multiple times, provided official proof of when the account was created, and submitted a bank statement covering 5.8.2025–15.8.2025 — the only possible range.

Despite that, they kept rejecting my documents, giving mixed instructions (first to upload via site, then by email). After several weeks, they finally accepted the documents for review. That was over two weeks ago, and nothing has happened since. They no longer reply to my emails, and my account remains “under verification.”

This has now taken over 2.5 months in total. I have €1,676 remaining in my account balance, which I cannot withdraw because the verification is not completed.

I will provide:

Proof of my remaining balance (€1,676)

Proof that my account is still under verification

Screenshots of my chats with the casino (in Finnish and translated to English)

AskGamblers, please help me resolve this. I have cooperated fully, provided every possible document, and yet the casino refuses to finalize verification and release my winnings.

Kind regards,

Resolvido

€1,676

Withdrawal delayed

It's been close to a month since I've won money and withdrew my winnings and I didnt get any withdrawal yet. The website shows I dont need to be verified. I've contacted support multiple times and they are extremely not useful whatsoever. I've attached the necessary screenshots to show case my proof. I'ts been since july 8 that Ive been waiting. I respected the withdrawal limit. Every time I contact their support they just tell me to wait and offer no solution. I won a total of 6345 dollars.

Resolvido

$6,345