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Betsson Casino - Account closed without justification & confiscation of 200 euro

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cassino Betsson

Valor

€ 200

jeroenrook Países Baixos
Postado em 26 de novembro de 2016

My account at Betsson Casino got closed permanently without notifying me via email. When I go to their support asking why my account got closed they simply stated "you breached our terms". When I asked them which, they did not answer me and said the decision was permanent. I have done nothing wrong. My account was verified a few days before with my passport, bank statement and neteller proofs.

I also had 200 euro in withdrawal pending, and they never paid out that amount aswell.

It's absolutely not fair that they closed my account without further notice, and they have absolutely no ground to just close my account like that and confiscate my winnings.

Askgamblers team, please help me :(

Postado em 28 de novembro de 2016

Hi,

I've been in touch with the relevant department and they are still investigating the case. We expect the investigation to be completed during the week, and we'll get in touch with you as soon as it's done.

Thank you for your patience.

Best Regards,
Halvor
Betsson Group

jeroenrook Países Baixos
Postado em 2 de dezembro de 2016

I still have not received my winnings. Now after more than TEN days they ask to see my paysafecard vouchers which I disposed LONG time ago. I told them I could show them a bank statement where you can see where I bought the paysafecards but they rejected it and simply no longer respond.

They are ignoring me and not paying out my winnings. BEWARE ASKGAMBLERS MEMBERS!

AskGamblers
Postado em 27 de janeiro de 2022

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Betsson Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Postado em 28 de janeiro de 2022

Hello,

The account was closed in line with section 8 of our terms and conditions, and the customer has been unable to provide documentation which was requested as a part of a due diligence check. Our terms and conditions are something all of our customers need to accept prior to registering an account and playing with us.
In order to comply with regulatory requirements, we can unfortunately not share any additional findings outside of relevant authorities.

Kind regards,
Pierre

AskGamblers
Postado em 28 de janeiro de 2022

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betsson Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Cassino Betsson Reclamações

  • 18 de 18 resolvida
  • há 2 dias resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,101 USD valor médio

Problema com Cassino Betsson?