20bet Casino - Closed my account and took all of my money without any explanation

Hello!

We are pleased to provide information on this case. During the audit, it was found that a group of about 8 users were betting on betting matches. They coordinated and bet collectively on dubious events, which is fraud in sports betting.

The accounts were closed following the rules:

‘The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason.

Bets placed by a group of bettors acting in concert (as a syndicate) in order to exceed the limits set by the bookmaker, as well as colluding with others in order to obtain an unfair advantage through bonus schemes or any other promotions offered by us’

If further information is required, we will be happy to help.

Dear 20bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

I can claim that I bet exclusively for myself and my own account.
I can also say that I did not use any bonuses.
the bets were placed exclusively on the offer offered by 20bet - without any bonuses.
All the bets I placed were accepted. Some of them were winning and some of them were losing and they are all classified as such.
Please 20bet to publicly disclose information about their claims that I bet in a group?!
They can therefore say that anyone who has winning bet on some sports event has bet in a group with other players who have also made a winning bet.
such claims are ridiculous and baseless.

Can we as users place a bet that 20bet did not place?

20bet closed my account, took my deposit and my winning bets.
This is unacceptable.

What message is being sent here?
Come play with us at 20bet if you happen to win money, don't worry we will take it from you anyway.

Hello AskGamblers Complaint Team,

We have forwarded the request to our colleagues and are currently gathering all the necessary evidence. As soon as the information is ready, we'll send it to you by email. Thank you for your patience and understanding! If you have any additional questions, please let us know.

Classic 20bet response.

Just buying time and did not give any valuable respond.

I will repeat once again - your money is not safe in 20bet!!!!

THey can took it whenever they want. And if you start winning - they will for sure!!!

What message is being sent here?
Come play with us at 20bet if you happen to win money, don't worry we will take it from you anyway.

Dear korangaran,
We’re sorry to hear that you’ve encountered difficulties, but we’d like to remind you that we are not the support team. In some cases, it takes time to fully investigate the circumstances — this is a standard process, and there’s nothing unusual about it. Please bear with us a little longer, and as soon as we have all the necessary information, we will get back to you with a response.

There is nothing to investigate specially,

I won some money and you took it away from me and now you're accusing me of some kind of false collusion with other players.

I will repeat once again - your money is not safe in 20bet!!!!

They can took it whenever they want. And if you start winning - they will for sure!!!

Dear AskGamblers team,

We have sent to your email all the necessary evidence and materials on this case. We will be glad to cooperate with you and ready to provide additional information if required.

Again without answer, just avoiding to reply...

I will repeat once again - your money is not safe in 20bet!!!!

They can took it whenever they want. And if you start winning - they will for sure!!!

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the 20bet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hello,

We are continuing discussions with the AskGamblers team and are working hard to resolve this issue as soon as possible. As soon as we come to a final resolution, we will be sure to notify you.

If you have any further questions, please don't hesitate to get in touch - we are always ready to help.

20bet still avoiding...classic from 20bet ....

your money is not safe with 20bet....

Rember it....

Dear all,

Following a careful review of valid information and proof presented by 20bet Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.