LuckyStar Casino

I have to say, bonuses here are pretty great. Whether it’s welcome bonuses or regular promotions, there’s always something to take advantage of. What I really appreciate are weekly cashback offers, which help offset any losses.

It would be awesome if there were more live dealer games, as the current selection feels limited compared to other online casinos. But it's still a solid casino.

From Stardust to Bust: My Whirlwind Affair With Luckystar Casino!

LuckyStar Casino, a shining jewel hidden amongst gold coins buried in time for someone to find? Does it truly shine, or is it just another black hole in space for your hard-earned cash?

It's early January 2024 and I'm hunched over my laptop, fingers flying across the keyboard dancing like a virtuoso on an over-the-top caffeine rush. My mission on Luckystars? To explore the VPN-friendly realm of LuckyStar casino, a rare opportunity for a Canadian gambler like myself to chance upon.

With a chat confirmation from the ever-helpful Ashley that VPNs are indeed welcome, I felt like I'd just been handed their master key to open any door I'd please to search their casino. Oh, the security office! Ah, the private lounge!

The Luckystar interface greets you like a friendly extra-terrestrial, simple, oddly captivating yet interesting. It may not win any intergalactic design awards due to it's simplicity, but it gets the job done faster than you can say "Beam me up, Scotty!" The loading screen upon logging in bears a similar resemblance to it's cosmic cousin, Space Lilly Casino, making one wonder if these celestial bodies are part of the same gambling constellation.

As I navigated through the star-studded game selection, I found myself irresistibly drawn to the sugary sweets of Sugarlicious Everyway by Red Tiger and the whimsical charm of Popwins Piggy Pop. These slots promised more pops than a corn kernel convention and enough sweetness to make a dentist weep. The live casino section stood ready to beam down real dealers to my screen, offering an experience more immersive than a black hole's event horizon.

Shortly after, my lucky star began to dim faster than a dying dwarf star. As January wore on, my deposits seemed to be on a one-way trip to the casino's coffers, with returns rarer than a quiet moment in a supernova. It was as if the slots had formed a united front against my wallet, rallying each spin a silent battle cry of "Not today, space cowboy!".

In a moment of cosmic clarity (or perhaps cruel despair), I decided to close my account for the time-being. LuckyStar had become less "star" and more "black hole" for my finances. Yet, like a true gambling astronaut, finding myself contemplating a return mission back to earth.

So, is LuckyStar Casino worth your time and galactic credits? It's a mixed bag of stardust, to be sure. The VPN-friendly policy is a supernova of opportunity for those looking to explore new gaming horizons. The game selection is more diverse than an alien delegation at a cosmic conference. However, the gravitational pull on your bankroll can be stronger than expected, leaving your pockets lighter than a mourning dove feather in zero gravity.

In the end, LuckyStar Casino is like this mysterious nebula in the night sky! Beautiful to behold, tempting to explore, but potentially hazardous to your spaceship's resources upon travelling. Approach with caution, keep your wits about you and remember this: in the casino universe, the house always has home-field advantage. But who knows? Maybe a second wind will be the one to make those reels line up like perfectly synchronized planets giving way to a message that everything will work out perfectly, showering more coins than a busted flickering malfunctioning slot machine in a Vegas movie from the 90's.

Very bad experience with this casino.
On my first deposit, while playing, at 0.20 cts, there was a bug and I found myself playing a $40 spin! I hadn't touched anything!
I was also a bonus. So I went to see them in the chat to tell them. Anyway, I had almost nothing left. So I lost my first deposit because of this problem.
I nevertheless decide to make a deposit again with the 2nd bonus.
Every time I play at a new casino, I read the terms and conditions carefully.
And then I go into the chat, make sure of the details. Which I did with this one.
Before my first deposit I read the T&Cs, I went into the chat to ask them if the games prohibited under the bonuses were automatically blocked. Because I no longer want to play in casinos where they are not automatically blocked.
The support response: "yes the games are blocked automatically, you don't have to worry about it".
I'm going to check the T&C for the list of banned games to make sure that the ones I like to play aren't all blocked, because I play a lot of megaways.
Very few games I play were banned.
During my 2nd deposit, just like the first, I start playing several megaways.
Then looking at the games, I realize that no game is blocked anymore. I think it's a bug. I'll tell them in the chat.
The agent also notices that this is not normal. he asks me to try a banned game for verification, I ask him to name one, he tells me "any megaways, all megaways are prohibited".
From there I realize that not only were the games no longer blocked but they had also changed the list of prohibited games, which was not there even the day before!
They added "all megaways" to the list.
The same day I made a nice win on a megaways!
Anyway, I sent them an email for explanations. Not only did I get no explanation, but even worse, they lied to me.
And obviously my victory was canceled.
So be very careful with this casino, they can, at their discretion, unblock all games and change the list of blocked games while you play! if you have made a gain in the meantime on a game, it will be canceled! It's a scam! I had never seen such a thing before!
I asked for my account to be closed because I would never set foot there again! Of course they didn't close my account!

I joined Luckystar about 2 years ago, I remember they are sister sites to Space Lilly, and later AU slots joined the party. They are all 3 casinos known for their wager free spins. They offer wager free spins with their welcome offers and reload offers.

The registration was very quickly, and the casino has a lot of providers. You find all the popular providers as well as live casino. The layout is properly structured so you can navigate easy without wondering where what is.

I claimed the welcome bonus from them, which was 125% and over 100 wager free spins on GameArt slots. They mostly issue their free spins on GameArt slots, I got lucky once, but for most times I lost my winnings from the spins.

Support is quick to respond and very helpful. They are knowledgeable about their products and offering, however they sometimes can take a while before they respond to queries, which is the only flaw I see from this casino.

I once got lucky and requested a withdrawal. The money was paid to my e-wallet within 24 hours after requesting a withdrawal. Now I cannot remember whether I verified then, but I think I did The other day when I played there support told me I am not verified. Maybe my win was not enough for them to request documents or I did not reach the threshold.

I send documents for verification while claiming the 100% wager free Easter bonus. I had a good run with my money but in the end after 2 hours, I lost all my money including the balance. 12 hours after I finished played, they replied back to say my account was fully verified.

Verification was quick, withdrawals within 24 hours and 24 hours customer support is all you need from an online casino. I would recommend them and claim their deposit offers with free spins. Remember their deposit bonuses has max cash out of x10 the deposited amount. So keep that in mind.

My first impression on this casino was really good. I liked the game selection . The site layout was really good.
So I decided to start play in on this casino. I lost a few deposits. But then I won 800x on a game. Then it was withdrawal time. And I must say I was not disappointed. I cashed out to NETELLER and within half an hour a withdrawal of 400 euro was on my account.
Never had such a fast cashout so that's why i give this the maximum stars :D

The site has to load sometimes and it takes like 5 seconds. Also on BTG and Microgaming games I get some crashes.
Nothing too disturbing but that was the only bad thing I could find :)

I've been playing at LUCKYSTAR for some time now. They have an incredible array of slots, and a great live casino offering. Slots are fair, You have your good days and bad days. The customer service is very responsive to regular customers, but once you deposit 10k, and get added to the VIP program, your experience goes up to another level. You get a weekly cashback based on your losses for the last week, and wager free free spins. They also run promotions where you get an instant 15% back of any busted deposit, on top of your weekly VIP deal. I've never seen such a good program, considering all the cashbacks are no rules. You can go straight to the blackjack table with it if you choose, or even withdraw it. VIP hosts are amazing too, they sort out any issues in a very timely fashion.

If i had to say something that could be improved... Possibly the withdrawal system is a little annoying if you have a large win, as you need to withdraw in 1k increments. I'd also like to see a wider array of Big Time Gaming games available.

I am a VIP player at Luckystar I would recommend this casino to anyone. They have 24/7 chat and their support agents are always ready to help. Recently I won a monster jackpot on the slot Dragon Kings of $202,000.00 and now know first hand this really does happen. Within 24 hours my withdrawal request had been processed and sent! If you are looking for a casino with impeccable customer service, rewarding loyalty bonuses and quick withdrawals. Then Luckystar is the casino for you!

I honestly have not one bad thing to say and since joining the casino have always been rewarded for my loyalty. I am very satisfied with the high level of customer service this casino has to offer!

I like this casino because I can play in australian dollar currency and even though the minimum deposit using credit card is $20, the minimum deposit using neosurf is only $10. I have had quite abit of luck at this casino and have managed to cashout twice. I sent my id verification through email and it was verified within a few hours. I made my first withdraw using neosurf and used bitcoin the second time and it took less than three days to be processed. The casino says the maximum withdraw amount is $1000 but I was able to cashout $7000 in one day. I was able to withdraw this amount by making seven withdraws of $1000 each time.

Deposit bonuses at this casino can only be claimed on a minimum deposit of $20, however, if you deposit a total of $50 in lost deposits and haven't claimed any deposit bonus you can go to live chat and they will give you some free spins which are all wager free.
You can also claim your Casino Cashbacks on lost deposits without any other Bonuses attached to them regularly.

They are not as generous with free bonuses and free spins as other casinos I play at. The casino is not fair in that I deposited $10 today which amounted to a total of $75 without claiming any deposit bonus or free spins so I went to live chat to claim my free spins only to be told that I was eligible to claim the free spins. because I was given free spins after my last deposit, therefore, I have only accumulated $10 in lost deposits. Live chat host explained to me that Lost deposits are those deposits lost deposits that have not bonus or freebies attached to it. Told chat host that the free spins was given to me not at the time of deposit but three days later in an email the casino sent me so how can that be attached to my deposit. I was told that "Every free bonus you get is a reward for your lost deposits" which isn't correct because I was given free spins at least two times after I made my $7000 withdraw. I told chat host that if I had known that I these free spins given in email would reset my lost deposit total back to zero dollars I would not have accepted them because I lost up to 50 free spins by accepting 10-20 free spins in email.

Great customer service and once you deposit $10000 you become a VIP and that status never expires apparently. Reasonably fast payouts around 5-7 days between requesting withdrawal to recieveing it! wager free loyalty free spins and cashback weekly!!

There isn't too much to dislike about this casino, i have had majority good experience with this casino apart from me being extremely unlucky and hardly ever winning but the casino can't help that!

LuckyStar Casino

6 years ago

Hi Thazell,

Thanks for the awesome review!
We do try our best to be the leaders in the industry!
I have one comment though - payout in the 5-7 days range is only if you withdraw to credit card, since it takes a few days at least for the banks to process it. If any of the other methods are used, it's much faster :)

Cheers,

LUCKYSTAR

Great casino, never had any troubles with it. Great collection of games, always on track with new releases from quickspin, which is my utterly favourite provider. Had few decent win and support was always helpful and withdrawals fast. Free spins that they give out could be set on a higher bet, but they're wagering free and pretty frequent. Definitely a casino I'll be stickin with for some time. Highly recommend it

Great play through requirements on bonuses can be trusted to pay out big amounts, just like sister casino auslots. Never had a problem with them, I play very heavily...

Being a vip member for years and spending 15k+ this is the only online casino i never made a withdraw at all !
The games are heavily rigged and is very obvious to regular play on many sites over 20 years experience.
The free games you are given play well but when they end general play certainly has the handbrake on !
Of course they deny it and quote return rates, why not get reaudited randymly and post the results for everyone to see how great it is.
The last 6 times i won a feature the prize was always less than $1 ! Exciting and rewarding for a vip player? Hmmmm....
Do not play this casino

LuckyStar Casino

6 years ago

Hello ibregmui,

Thank you for your review, but we have nothing else to do but to repeat what you've already been said many times;
We have no way of influencing the game results, no matter if it's a regular or VIP player in question due to simple fact that we don't own the games. Games are owned by the companies that created them - Game Providers. Games are operated by their algorithms and are running on their servers. We have, nor we want to have, any influence on the results.

Your,

LUCKYSTAR

In this casino there is nothing that can hold the loyal players, I want to clarify the bad customer support, I do not want to talk about winnings because I could go for a spammatore, as it is from January 2016 that I started playing and never had the luck to make a withdrawal but this does not matter because to hear them it is the providers.

Given this, for about 3 months I never receive promotional emails related to bonuses with deposit and without. So today I decide to contact the customer support chat, a certain Johnatan seems to fall from the clouds after having pointed out the problem of bonuses and promotional campaigns that are not delivered to me by email. He claims he is not aware of my account information! I was stunned by this statement as I have been a customer for about two years. I asked him why in the history of my account there are not all the deposits made over the two years, but only those in the last 4 months!. Obviously he did not know the reasons and he invited me to e-mail the technical support and send all the documentation again! given that I had already sent the documentation and the game account had been validated, after two years from sending and confirming, they told me to send it again only to verify the "technical" cause that prevents the viewing my game history. Frankly I'm not there, I do not seem correct and professional an attitude like that against a customer who has played for two years having never received winnings, they can not provide an answer! they do not even know my email address! but how would you say you do not know my email address if I have always deposited with the linked email both for the Skrill account and for that of Luckystar?! All the deposits I made as you can not have my information?

Not to be believed, in the end the operator Jonhatan replied by saying that Skrill is no longer compatible for Australian players !, "AUSTRALIANS", in response I told him that I am an Italian player and the email is Italian, l 'IP address of the computer comes from Italy and this information I can see I imagine that they are the site managers! There is no worse assistance and indifference from an online casino like this. I hope that they will answer here, this behavior is not acceptable because I am an elderly client and I have always played being aware of a healthy and legal environment.

LuckyStar Casino

7 years ago

Hello truffatori,

First of all, let me apologize for any and all less than amazing experiences you have had in LuckyStar!
We are giving our best to give the best possible assistance and gaming experience to all our players, guided by our motto: Happy players are the best advertisement!

Now, to proceed, let me try to get back to you on all the things you mentioned in your review;
* I am sorry for all the bad luck you say you were having with LuckyStar so far, regarding no withdrawals, but, as you said yourself, that is not really something we can do anything about, as the games are owned and operated by game providers.
* About the promotional emails, this is very strange indeed, as we do have weekly newsletters with weekly Bonus Codes being sent every Friday. Perhaps you have opted out from our newsletters by mistake...
* As for the confusion with the customer support;
1. SC Agent should be able to see most of your details, given you provided your username. Your country, email, full name, etc... As for your KYC documents, CS Agent has no access to it. Only Finance Department does.
2. Do you happen to remember the CS Agent name or the time and date of the chat so we can take a look at it ourselves?
* And as for your other observations and questions, I can't really properly answer as I don't know your username to check in our backend.

I have sent you a private message, if you don't mind answering me. I'd love to investigate this further and assist you in any way possible!

LuckyStar Casino

LuckyStar Casino is equipped with some NetEnt Slots/Games that Canadian Players are able to play which is very rare. They also have a great selection of Quickspin, Microgaming, Playson and many other top games. The Bonuses as a "Regular" Player are pretty decent and the free spins are "non-wagering required " although they generally chosen for you as far as which games are tied to the free spins. Once you become a VIP member you receive a $50 gift token for free with absolutely no wagering requirements.

Once you are a VIP Member, You will be directed and referred to a VIP manager. This VIP manager will decide a once a week bonus based upon your winnings, deposits and such. She/he will then email you (Unfortunately you may need to send constant reminders to them to do so) with your bonus. For Example.... If you deposited 100 or so dollars and won 200 throughout the week, you only receive 25-35 spins on their choice of slot machine. if you deposited 1500, and won 800 you may find yourself with a 20 dollar free token plus the 25 spins. Heres the trick though.... you will no longer be able to request for any extra freebies, spins etc from the main chat reps (which they give out quite frequently). Also, if you use regular bonuses during your deposits, those deposits arent included or considered eligible for the VIP weekly cashback rewards. When asked for a break down, They wont be able to discuss the privileged information with you. Also, it will take an "invite" or it will take spending over 15000.00(CDN) to request a chance for them to review your account at the VIP level. Once you do receive the email, you may have a extremely difficult time reaching your VIP Manager and if you request anything from the Wonderful staff (who use to be able to help you and were very efficient doing so ) you will most likely be told "Unfortunately due to your account being a VIP account , Only your VIP manager is able to help you but Im very sure you will hear from them soon! :) "

Dirty Harry once asked the downed villain, "do you feel lucky...punk?" Well, he wasn't lucky at all. I was too, at first, at this LuckyStar Casino. I had signed up late last year, took up their free spins offer, even made one deposit in December, but nothing good came out of it, despite getting 75 no-wager free spins on the game 'Lights'. Argh! That game hasn't been good to me at all, so the 75 free spins couldn't do anything good for me at that time. So I left it idle for several months.

Come April, another good offer came from LuckyStar, this time with 75 no-wager free spins on NetEnt's Wild Wild West: The Great Train Heist. 75 no-wager free spins? I simply couldn't resist that, so I made one more deposit and claimed those free spins. But alas, my blardy ISP was crawling like a snail and I simply couldn't start up the game, even after trying one whole day and night! The loading progress was completed but the game just wouldn't come on. So I got Live Chat to help me out and got the free spins changed to another NetEnt's game. I had requested for Gonzo's Quest or Twin Spin, but got Starburst instead. Argh! Not my favourite game again, but I had no choice but to accept it.

The 75 free spins gave me a $6.88 win, not a lot, but not bad either, so I decided to carry on playing Starburst with my deposit money and the 50% bonus money, giving me a starting bankroll of $36.88. Hmm, it certainly wasn't a lot to begin with, especially when playing Starburst, because those stars can be real cruel most of the time. But luck was with me that night. I completed the wagering requirements, had about $71 win, played a little bit more, kept losing, then quickly withdrew $60. That was a real lucky win for me on Starburst. A rarity for me, if I may say so. And thankfully for LuckyStar Casino, the withdrawal process was completed quickly and I got the money in 2.5 hours time. Fast enough, wouldn't you agree?

Customer support via Live Chat is much better and faster than via email. I had written to their support team requesting for a change in the game, but didn't get any reply after waiting a couple of hours. Then I went online again, Live Chat was available then (available only Monday-Sunday 8am-11pm), so I got assistance from Live Chat instead. A reply from the support team, via email, only came after I had completed my game play, so I just ignored it. Nonetheless, Customer Support is good and reliable.

What I like most at this casino, is the visible 'Bonus Cleared' indicator at the top. Although this doesn't run in real time, but the actual statistics can be had by clicking on the refresher button on the right. This is very convenient indeed. I kept tab on the remaining wagering to be done by regularly referring to this indicator, and when the wagering was finally done, a nice pop-up message came on to confirm this. All casinos should have this convenience, to avoid guessworks on the remaining wagering to be done.

I guess the only thing that I don't quite like about LuckyStar Casino is in the selection of games. Most of my favourite NetEnt and Microgaming games are not in the directory. Play'nGo games are also not available, otherwise I would go for them. As for the other available game providers, I would rather skip them as they aren't my favourites. Perhaps LuckyStar Casino should look into adding many more games from NetEnt and Microgaming, plus some other provider's games too, if need be. Nevertheless, I like LuckyStar Casino for what it is now, and it can only be better with many more games included.

LuckyStar Casino

8 years ago

Hello AFI4WINS,

Thank you for your, quite extensive if we might add :), review!

We really appreciate all the nice things you wrote, thanks for that!
We can't but to agree with pretty much everything you said, except for Live Chat working hours - it's not correct our Chat works from 8 to 11, you,ve got that one bit wrong. Other than that - kudos!

And as for for the games & game selection - We have around 100 games from NetEnt & 100 games from Microgaming. There are also QuickSpin, PragmaticPlay, BetSoft, iSoftBet, GameArt and Xplosive Slots - overall just shy of 700 games in our Casino Section, with Live Casino (offering 3 Game Providers), as well as Virtual Sports being part of the offer - making our current offer of games in the ballpark of 800 Casino Games, which is not too shabby. Hope you can agree with that :)

PS. Your favs - Play'nGo are the next ones on the "table" & will come to LuckyStar soon!


Your LuckyStar | A Place Where Dreams do Come True!

Everything is great so far. LOVE the fact that I can play netent games since most casinos banned players from my country. Very easy to navigate. It's very user-friendly. Support is very very helpful!

The only thing I dislike is the bonus terms. I really didn;t like the fact that the money that you deposit+bonus have to be wagered as 1. Like for example they have this 15% reload bonus. If I put 100$ I would get 15$ so then I have to wager 115$ x 30= 3450. I just dont get the point of getting a 15$ bonus and wager it more than 3000$. Usually you just have to wager the bonus money eg. for 100$ deposit, I only have to wager 15$ x 30 = 450. It's just ridiculous to wager all of that for just 15$ bonus.

LuckyStar Casino

8 years ago

Hello CHRONICLE333,

Thanks for your review!
Aprreciate all the nice things you wrote about LUCKYSTAR :)

As for the Reload Bonus; the wagering of the Reload Bonus is actually x 25, not x30.
Furthermore, we tried to give more options to our players.
Aside the Matching / Reload Bonuses, there are Free Spins with no wagering whatsover,
as well as our most Popular Bonus - LuckyCash -> cashback bonus.
Our Cashbacks have wagering of only x2 the bonus, they have no maximum bet or any other restrictions whatsover, unlike majority of cashbacks in other Casinos...
(aside the fact it can't be used to play LIVE CASINO and VIRTUAL SPORTS - it's only for our CASINO section.)

LUCKY STAR | Casino where dreams do come true!

Just great! I had extra fun time at LuckyStar! Registration was simple, my Welcome bonus was great as I took GameArt Exlusive, Support was extremely nice and they added my 125 Free spins. Games were running smoothly and, most important, I managed to clear wagering requirements and win decent amount! Then I got really surprised! My withdrawal was approved in 40 minutes! That's fast!

I would recommend it to anyone and I'll be back at LuckyStar as soon as possible.

Selection of games has been good. Account creation and login to site was good. Even some of the payout return for a few days of playing was good.

I've have attempted to get a payout three times and all attempts have failed. It appears they have recently added Bitcoin (this is what I'm using) and their online support stated this might be their issue. Their online support was helpful at the start, but they were unable to resolve my problem with the payout twice and asked for me to email support. I have emailed their support 3 times and I have had NO replies from the Luckystar support.

The last two times I logged into the site, one I used the online live chat support, but received no reply as I waited (1/9/2017), and again today I see the online chat is not there. Just any reply to my email would be nice but I'm unsure if I'll advance my playing at this site as I always test the water first.

IllyStover

LuckyStar Casino

8 years ago

Hello Illystover,

Thank you for your review.
We always appreciate both nice words and praises and constructive critics, as they help us improve further.

We are sorry if we missed your chats, although we can not see any missed chats, possibility of some bugs is always possible.
In regards to your email, please check your spam folder as, upon investigation, I see our finance sent you you 3 emails alltogether.... Wonder if they reached you successfully...

Lastly, in regards to your withdrawals - we have seen a couple of withdrawal request attempts but the requested withdrawal sum on all of them was 0. I am not really sure what happened there, but please do contact us either on finance or [email protected] or on our Live Chat. We will do our best to guide you through withdrawal or, alternatively, you can send your BTC address to us and we will process / send your withdrawal manually from our end... Either way, be assured there is no room for fear for your winnings, they will be paid one way or another...

Kind Regrads,

Your Lucky Star

I did not like anything about this casino.

I disliked everything from beginning to end. The registration was misleading in my opinion. Gameplay was ridiculous and live support was marginally helpful. Particularly amusing was that I had "support agents in training". Well their training was apparently not yet completed. The agent for example was not in a position to tell me my rtp.

Also noteworthy was the IMHO poor site design and exceedingly laggy play. Games crashed a few times and needed to be reloaded. Obviously weak servers. I do not recommend this site.

LuckyStar Casino

8 years ago

Hello caesar2,

As it was stated in earlied in the answer to your unjustifed review, we will repeat the whole answer for you and all other askgambler memebers and visitors to see.


Thank you for your review and remarks you made. LuckyStar accepts both good and bad critics, as they all help us to continuosely grow and offer our players the best experience possible, which is our ultimate goal.
I will try my best to address all the aspects of your review, one by one and, hopefully, explain some things so you (and all other players that will read this) will get a better understanding of ceratin aspects of Online Casino Experience and gameplay.
So, let's start..
1. "The site is amateur from beginning to end. Site layout is so dated, a sx year old with a WYSIWYG HTML Editor could create is."
- "The site" design is given much thought by Mirage Corporation NV designers. The "dated" layout is there on purpose. To some players it's, as you've so graphically put it, "dated", but to some it's retro, it,s clean, it's simple. There are numerous casinos out there, there are so many different designs and layouts, something for everyone I would say. LuckyStar has the design better suited for some players, but, like any other design and layout, it's impossible to be to everyones taste.
2. "You create an account and deposit...you don´t even get a deposit confirmation."
- Again, on purpose - easy, super user-friendly, clean and fast by design. I have to admit, though, I don't quite understand what exactly do you mean by "you don´t even get a deposit confirmation."... You get a message that your deposit was succesful, that's a confirmation. You get your deposit added to your player account balance - that's a confirmation of it's success as well, isn't it? Maybe you are refering to the fact you don't get an email from LuckyStar informing you that your deposit was indeed successful. If you are, once again - on purpose. It is decided not to send mail confirmations of a deposit, since most players have several accounts in several casinos and, therefor, receive so much emails (newletters, promotions, casino forums newsletters....) already on a daily basis, that LuckyStar does not want to add to all that "spam" and overcroud the players inbox even more. Especially with a deposit confirmation email, when players already know was their deposit successfull or not (message in cashier when depositing and the balance of player account are enough confirmation, LuckyStar feels)
3. "Then you play and because Luckystars servers are such trash you play in slow motion and expect to get a prompt to reload the game every 20 spins or so or games simply crash."
- We had a couple of players with simillar issue in the past. Majority of those cases were resolved. All of them (resolved cases) turned out to be resolved after players did one or more things we suggest, confirming the issue itself was on players side to start with. Another confirmation of this fact is that there xxx players in LuckyStar, playing in all corners of the globe and only a hanfull of players have any issues with slow or crashing games. Please always try these few things when experiencing issues like these: Try different browsers (Chrome and Mozilla Firefox are suggested). Clear you cookies. Clear your cashe memory. Make sure your internet connection is strong and with no interruptions. Make sure your PC is not performing something very (RAM and/or processor power) consuming in the background, as it slows your entire device considerably (you can see your CPU and Memory reserved/being used in Task Manager)...
4. "The payout rate is totally ridiculous, poor with a capital P the size of the Empire State Building!!!"
- This statement is just not true. I really want to address this statement and try clear some things to help all players better understand how the whole RTP "business" goes.
a) RTP or Return To Player tells you how mcuh, ON AVERAGE, a game gives back to player in winnings. 96% RTP means that for every 100$ that player bets in the game, 96$ are the winnings that player will have from his 100$ bets - ON AVERAGE and calculated over millions or billions of spins. Once again I have to point out that this an average percentage. If a player would indeed every time have a 96% RTP (on a 96% RTP game) noone would play casino games, as noone would ever win. You would deposit 100$, for example, and after, again for example, after 100 spins on 1$ a spin, your balance would be - 96$ (from 96% RTP)... You would constatnly lose... Some players deposit 20$ and, within 20 minutes, have a withdrawal of 3.000$. Some players deposit thousands over days or weeks and don't have any withdrawals. It is just luck of the draw.
b) RTP itself (I really want this to "pop out" and be very visible, therefor a caps lock is used) IS NOT, CAN NOT AND WILL NEVER BE INFLUENCED BY CASINO. ANY CASINO. EVER. EVERY GAME HAS ITS OWN RTP WHICH IS SET BY THE GAME OWNER - GAME PROVIDER. You can think of a casino as a "middle man". Game providers have games, players want to play and bet on them. Casino is just a platform, connecting game providers and players. Therefor, it really doesn't matter in which casino you play when it comes to your "luck" and wheter you will win or lose. It is random and where you play doesn't make any kind of difference. The things you should take into consideration when deciding where to play should be the things Casino itself can in fact have influence over. Things like how good bonuses they offer you for your loyalty, how fast the withdrawals are, how helpfull the support is (I will get back to this later in the reply), etc.
And will you win or lose - well that is something Casino can not influence.
5. "When you then go into live chat you get ...don´t laugh....an agent in traing, so zero help. Questions such as what is my RTP are not answered, actually nothing is answered only stupid remarks are made. Not helpful in any way. George, agent in training, you won´t get your casino agent license from me, thats for sure...slow, unresponsive, a pointless chat."
- I will make this one short. LuckyStar is immensly proud of its Customer Support and its Support Agents. George is an agent in training (therefor there was a full-time Support Agent monitoring your entire chat and was on "stand by" if George needed any help). George did a good job and the Agent monitoring him had no reason to "jump in". If you will read all other reviews before yours here on askG (or on any other casino portal or forum), you will see that 9 out of 10 review praise LuckyStar's support Agents, some od them even saying it's the best support they have ever seen in any online Casino. LuckyStar is, once again, very proud of its Customer Support and we believe, same as most of our players, our Agents are helpfull, respectfull and polite.

Your Lucky Star

After reading positive reviews here at AskGamblers, I decided to give it a chance, and just recently made my first deposit. Had a good playtime, but unfortunately haven't managed to cash-out. I received some promo wager-free free spins shortly and got lucky. Requested withdrawal, and on my surprise got it almost instantly (Only few minutes via Skrill). Payments are ultra-fast. Game selection is huge and customer support was really helpful. 10 Stars from me!

Home page is not really a "high-tech" or ultra-fancy. However, navigation is clean & simple so not a big problem for me.

LuckyStar Casino

8 years ago

Hello BOSS80,

Thank you very much for you kind words!
We always try to give our best in every aspect of casino-experience and words like yours
are just an extra bit of motivation to continue to do what we do...
Provide the players the best possible experience.
Experience they want.
Experience they deserve.
Lucky Star experience!

Looking forward to your next visits,

Your
Lucky Star Casino

One of the best casinos I have tried. Great support, fine slot selection and I got paid without any delay. I really love those casinos that dont need a long verification process to delay payments

To make it all perfect I would love PlaynGo slots in this awesome casino

LuckyStar Casino

8 years ago

Hello KDAND10!

Thank you very much for your kind words! We appreciate it :)

For the fast withdrawals, we go by the philosopy - you won it fare and square, it's your money and there is no point in stalling it :)
For the Play n Go, good news! They are next in line! We are getting them (and few other providers) next, hopefully very soon!

Your LuckyStar Casino!

Very nice customer service.
Opened an account, and got my first withdraw payed out the SAME day without any stalling or delay.

I cant say how the microgaming slots work since I cant play them because of my country residence, but the netent slots work.

Nothing

LuckyStar Casino

8 years ago

Hi player40,

Thank you very much for your kind words!
We always do our best to give all our players the best possible gaming experience, that's why withdrawals are easy and fast, that's also why we constanly add more and more game providers and currencies...

I hope you will enjoy your time with us!

See you soon!

Your LuckyStar!

Games constantly crash, constantly lose. Failed countless times for responsible gambling issues, would 100% avoid.

LuckyStar Casino

9 years ago

Hi Casinoreview123,

Thank you for your review. We appreciate all comments players have. It is our philosophy to continuosely grow and evlove as we always try to provide our players the ultimate gaming experience they deserve.

Thank you for your feedback about games crasing. We will address our game providers at once regarding this issue. And as for the loss(es), well RTP is not up to us to determine as it is regulated by the game providers, as you probably alreday know.

Regarding Responsible Gambilng, I really hope you will be able to take control over your gambling issues. Wish you all the best!

Kind Regards,

LuckyStar Support Team.

Brilliantly casino. Online support is great, everybody is really friendly. Always help you, if you need help

Have a good selection of games, Microgaming NetEnt betsoft Gameart isoftbet Xplosive etc:

Have a cashback bonus through online support. I have received the cashback bonus immediately

5 stars this casino from me 10/10

Customer service and bonus is one of the best cash back scheme type. I liked that.

Game selection is weak. I understood they would be getting more games.

The games from GAME ART always crash. Always. It is not fun to play them. All other providers never crashed.

Advice to them.. Get immortal romance and company.... The micro gaming selection that u carry is not really good. Sorry.

I have no problem depositing here again. In time, I think their rating will be much higher.