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Moonwin Casino

Nuestra calificación CasinoRank
8.7/10
CasinoRank
Calificación de los jugadores 60 Reseñas
Tiempo de respuesta a quejas 3 Quejas
0 horas el medio 3 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Moonwin Casino es un sitio de juego con un diseño minimalista y una temática cósmica. Verás astronautas que viajan a la luna anunciando bonos de casino y torneos divertidos. El sitio cuenta con un catálogo enorme de tragamonedas y sus usuarios pueden aprovechar beneficios del Cosmic Cash Club programa de fidelidad, al que se unen automáticamente después de realizar el primer depósito. 

Lo que nos gusta
  • Gran colección de tragamonedas con jackpot
  • Acepta criptomonedas
  • Chat en vivo 24/7
  • Cosmic Cash Club programa de fidelidad
Lo que no nos gusta
  • Sitio web sin una versión en español
  • Algunos países latinoamericanos restringidos (por ejemplo, Colombia y Venezuela)
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Moonwin Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.moonwin.com/
Establecido
2023
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, noruego, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Moonwin Casino

Digamos que estás explorando casinos en línea, dispuesto a probar algo fuera de este mundo. Entonces, tenemos una sugerencia para ti. Te invitamos a leer nuestra reseña de Moonwin Casino, ya que te ayudará a decidir si este casino online tiene lo que necesitas para divertirte como mereces. 

Si prefieres los sitios de casino para móviles, puedes iniciar sesión en Moonwin Casino a través de tu teléfono inteligente o tableta. Podemos confirmar que Moonwin.com alberga un amplio catálogo de juegos de los principales proveedores y que admite varios idiomas. Lamentablemente, el sitio no tiene una versión en español. 

Moonwin Casino opera bajo una licencia del Gobierno de Curazao. La mayoría de jugadores hispanohablantes sí pueden unirse a la plataforma sin problemas. Sin embargo, los jugadores de Colombia no pueden acceder al sitio, por lo que te proponemos revisar nuestra lista de casinos colombianos, en cambio. 

Como una adición a nuestra reseña, publicamos también revisiones de jugadores de Moonwin Casino en esta página. De tal manera, puedes comparar varias experiencias mientras evalúas detalles de métodos de pago, juegos disponibles y atención al cliente. 

StallCation

Bonos de Moonwin Casino

Echa un vistazo a bonos de Moonwin Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono de recarga
50% hasta €700 + 50 Giros Gratis Bono de recarga los fines de semana
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 50%
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los miércoles
Giros Gratis N/A
Código del bono FROG
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los lunes
Giros Gratis N/A
Código del bono MONDAY
Depósito mínimo €20
Bono por depósito equivalente
50% hasta €500 + 30 Giros Gratis en el tercer depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON50
Depósito mínimo €20
Bono por depósito equivalente
75% hasta €1,000 + 50 Giros Gratis en el segundo depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON75
Depósito mínimo €20
Bono de bienvenida
100% hasta €5,000 + 100 Giros Gratis en el primer depósito
Requisitos de apuesta 40x(d+b)
Porcentaje de bono 100%
Depósito mínimo €20

Quejas

Lee las quejas que otros jugadores han dejado sobre Moonwin Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Resuelta
€11845

Estadísticas de quejas

Resueltas 3
Cantidad promedio $ 4,995
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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Valoración del jugador
9/10 60 revisiones

Mejores revisiones de nuestros jugadores

Moonwin has been such a lifesaver during my long work hours. I’m always looking for quick-play options, and here I can jump into speed baccarat or live roulette whenever I’m stuck waiting for passengers. It runs smoothly, feels comfortable to use, and is exactly what I needed. I also have to say the withdrawals are really, really fast.

Dear Player, Thank you so much for sharing your experience. We’re delighted to hear that the platform fits perfectly into your busy schedule and allows you to enjoy quick-play options like speed baccarat and live roulette whenever you have a moment. It’s great to know that everything runs smoothly and feels comfortable to use. We’re especially happy that the fast withdrawals stood out for you, as providing quick and reliable payouts is one of our top priorities. Your feedback truly motivates us to keep improving and delivering a convenient, high-quality real money online casino experience with exciting live casino games. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

From the moment I signed up, I found it super easy to navigate, and the customer support agents are some of the friendliest and most welcoming 🥰. It has all my favorite slots, and the graphics are absolutely on point 🙌. I’d highly recommend giving this casino a try 💯.

Dear Livin, Thank you so much for taking the time to share your amazing feedback. We’re delighted to hear that you found the platform easy to navigate from the very start and that our customer support agents made you feel welcome and well supported. Friendly and responsive assistance is something we truly value. It’s great to know that you’re enjoying your favorite slots and that the graphics stood out for you. Creating an engaging slots experience with high-quality visuals and smooth gameplay is always one of our top priorities. We truly appreciate your recommendation and your kind words. If you ever have questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

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The live chat service is incredibly fast, and the answers are always clear and right to the point. I finally got the chance to play without even making a deposit, and the selection of slots is absolutely huge! There’s always something new to try!!

Dear Laura, Thank you so much for sharing your positive experience. We’re really happy to hear that you found the live chat service incredibly fast and the answers clear and straight to the point. Providing quick and helpful support is something we place a lot of importance on. It’s also great to know that you enjoyed the chance to play without making a deposit and that the huge selection of slots kept things exciting, with always something new to try. Creating a varied and enjoyable slots experience is exactly what we aim for. We truly appreciate your feedback and your high rating. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Nice casino, my friend! Good bonuses, smooth payments, and fast withdrawals. There’s also a huge selection of slots to enjoy. I won 150 euros right away, and the verification process was super easy and quick.

Dear Player, Thank you so much for taking the time to share your great feedback. We’re delighted to hear that you’re enjoying the good bonuses, smooth payments, and fast withdrawals. It’s especially nice to know that the verification process was quick and easy, and that you had an early win. Congratulations on that result. We’re also glad you’re having fun exploring the huge selection of slots. Creating a seamless experience with rewarding bonuses and reliable withdrawals is always our goal, and your comments let us know we’re on the right track. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

There are a lot of games, big incentives, and a loyalty program for frequent players. I made my first withdrawal on December 8, 2025, and I'm extremely thrilled with it 🤑

Dear Linda, Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that you’re enjoying the wide variety of games, generous incentives, and the loyalty program for frequent players. It’s especially great to know that your first withdrawal went smoothly and left you extremely happy - that’s exactly the experience we aim to deliver. Your positive comments truly motivate us to keep improving and providing a rewarding slots and overall gaming experience. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

A couple of things really made my experience with Moonwin a great one - the huge variety of game providers to choose from and the customer support, which was super helpful and quick to respond!!

Dear Player, Thank you so much for your excellent review. We are delighted to hear that the wide variety of game providers and our customer support made your experience such a great one. Offering a diverse selection of slots and games, along with fast and helpful assistance, is a key part of delivering a high-quality real money online casino experience. Your positive feedback truly motivates our team to keep improving our services, expanding our game library, and maintaining quick, reliable support for all players. If you ever have any questions or need assistance, please feel free to contact our support team via live chat or email [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

The sign-up bonus is a great way to start, and I’ve genuinely enjoyed my time playing here. All my favorite games are available, and depositing with crypto is super convenient. There were a few small glitches along the way, but nothing that spoiled the fun- support was quick to fix everything, and I was back to playing in minutes. Using a VPN for my region isn’t a big deal either, just a small extra step. Overall, it’s a solid platform that keeps me coming back for more!!

Dear David, Thank you for taking the time to share such detailed feedback. We’re really glad to hear that the sign-up bonus was a great way for you to get started and that you’ve genuinely enjoyed your time playing. It’s great to know that all your favorite games are available and that depositing with crypto has been convenient for you. We also appreciate your understanding regarding the small glitches you encountered. It’s reassuring to hear that our support team was able to resolve everything quickly and get you back to playing within minutes. Your comments help us continue refining the experience and keeping things smooth for our players. Thanks again for your honest review and high rating. If you ever need assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

The casino offers a great variety of games, and the site is super easy to use and navigate. Identity verification goes smoothly without any issues, and there are plenty of deposit and withdrawal methods available... Making the whole process quick and convenient.

Dear Pamela, Thank you so much for taking the time to share your excellent feedback. We’re delighted to hear that you’re enjoying the great variety of games and found the site super easy to use and navigate. Creating a smooth and intuitive experience for players is always one of our top priorities. It’s also great to know that the identity verification process went smoothly and that the range of deposit and withdrawal methods made everything quick and convenient for you. Your positive comments truly motivate us to keep improving and maintaining high standards. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

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Moonwin confused me a bit at first, but it turned out to be a really impressive casino. It not only offers a great selection of software providers but is also among the first to launch the newest games, which definitely keeps things exciting.

Dear Lisa, Thank you so much for your excellent review. We truly appreciate you sharing your experience. We are glad to hear that, even though things felt a bit confusing at first, the experience turned out to be impressive. Offering a wide range of software providers and being among the first to launch the newest games is something we focus on to keep gameplay exciting and fresh. Your positive feedback motivates us to continue improving usability, expanding our game selection, and delivering a high-quality real money online casino experience with top slots and live casino content. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email - [email protected]. We are always happy to help. Best regards, Moonwin Team

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I've been playing at Moonwin casino for a couple years now. It was the first online casino I signed up for and actually deposited money into. The verification process for me was extremely simple and they verified me with only my driver's license. And I was able to make a withdrawal almost instantly. At that time it took roughly 24 hours. I've had withdrawals since then. Go through in as little as a few hours depending on the time of week. My deposits have always been instant. There's been no delay and anytime I've had to speak with a support person it is instant. There's no waiting in queue to speak with somebody. They're just there 24 hours a day. Doesn't matter what country you live in. I found their site to be very user-friendly, easy to navigate. They've got a huge selection of games from every provider you can think of and are adding new games on a continuous basis. I love that I have my own bonus. I guess you could say person. Her name is Petra and she actually phones my phone to let me know she has credited my account with free spins or no deposit bonus and aside from her there's regularly free spin bonuses, no deposit bonuses and a huge variety of deposit bonuses. Overall, moonwin has been my favorite casino to date and I have signed up since signing up with Moonwin for many other online casinos?

The only negative input that I have for this casino is I wish that the minimum deposit for interact e-transfer was less than the $30 you're allowed. I've seen many casino start at as little as $5 so it would be nice to have that option.

Dear Player, Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your long-term loyalty and are delighted to hear that your experience over the years has been so positive. It is great to know that the verification process, fast withdrawals, instant deposits, and 24/7 customer support have consistently met your expectations. Providing a user-friendly real money online casino with a wide selection of slots, live casino games, and reliable service is always our goal. We are especially happy to hear that you enjoy the variety of games, regular bonuses, free spins, and no deposit offers, as well as the personalized support from your bonus manager. Feedback like this motivates our team to keep improving and delivering high-quality service for players from all countries. Thank you as well for your constructive feedback regarding the minimum Interac e-transfer deposit. We understand your point and appreciate you sharing this suggestion, as player input helps us evaluate and improve our payment options over time. If you would like to discuss anything further or need assistance at any time, please feel free to contact our support team via live chat or email - [email protected]. We truly value your feedback and are grateful to have you as part of our community. Best regards, Moonwin Team

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Noticias del Moonwin Casino

Lee todas las noticias sobre Moonwin Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades
Promoción Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades

El canto de villancicos a lo lejos llena el aire fresco mientras la nieve cae suavemente sobre el suelo. Caminas por las encantadoras y estrechas calles de un pequeño pueblo tan tranquilo y de ensueño como si fuera un cuento de hadas, y en cada callejón se revela una nueva maravilla navideña.Es la época más maravillosa del año y te invitamos a pasarla en la Villa navideña, el pueblito navideño de AskGamblers, ¡donde 12 casinos en línea ofrecen 12 bonos festivos!¿Quieres saber más de los 12 bonos de la Villa navideña?Hemos encontrado el destino perfecto para tus vacaciones: un pueblo envuelto en oropel, donde las cajas más coloridas esconden la verdadera magia de la Navidad.¡Bienvenido a la Villa navideña, el pueblo de invernada de AskGamblers, donde 12 casinos en línea ofrecen 12 ofertas festivas!Tenemos bonos de depósito de todos los tamaños, cientos de Giros Gratis, ¡e incluso ofertas sin depósito! Simplemente pasea por nuestro pequeño mercado navideño y sírvete las ofertas más lucrativas y mágicas de este invierno.Canta en voz alta…¡Están abiertas las puertas de la Villa navideña!No olvides revisar todas y cada una de las promociones para encontrar las que mejor se adapten a tu espíritu navideño.¡Mucha suerte!

Un espectáculo lunar espera a los nuevos jugadores en Moonwin
Promoción Un espectáculo lunar espera a los nuevos jugadores en Moonwin

¡La luz de la luna brilla sobre los nuevos jugadores que registran una cuenta en Moonwin Casino y les trae una excelente oferta de bienvenida! Sigue leyendo para descubrir cómo puedes obtener hasta €6,500 y 180 Giros Gratis.Un bono de bienvenida cósmicoLos nuevos exploradores espaciales en Moonwin Casino son elegibles para un fantástico paquete de bonificación de bienvenida que se reparte entre los primeros tres depósitos.Conviértete en jugador de Moonwin Casino y obtén un bono de bienvenida de hasta 6.500€ y 180 Giros Gratis.La cuenta atrás para esta promoción lunar comienza depositando al menos €20 y activando el bono a continuación.[BONUS]Moonwin Casino: 100% hasta €5,000 + 100 Giros Gratis en el primer depósito[BONUS]Los giros gratis del bono de primer depósito se pueden utilizar en la tragamonedas Wild Cash.Un segundo depósito de al menos €20 y el código de bono MOON75 activarán el siguiente bono del paquete de bienvenida.[BONUS]Moonwin Casino: 75% hasta €1,000 + 50 Giros Gratis en el segundo depósito[BONUS]Los Giros Gratis del bono del segundo depósito se pueden usar en la tragamonedas Lady Wolf Moon.El tercer y último bono de la oferta de bienvenida también requiere un depósito mínimo de €20 y el uso del código de bono MOON50.[BONUS]Moonwin Casino: 50% hasta €500 + 30 Giros Gratis en el tercer depósito[BONUS]Puedes utilizar los giros gratis del bono del tercer depósito para jugar a la tragamonedas Fortune Five.Ten en cuenta que tendrás que apostar el monto del bono recibido 40 veces antes de poder retirar cualquier ganancia obtenida mediante el uso de estos bonos.¿Cómo reclamar el bono de bienvenida de Moonwin Casino?Así es como puedes reclamar el paquete de bienvenida lunar en Moonwin:Registra una cuenta en Moonwin Casino;Haz clic en "Deposit";Elige un método de pago;Selecciona cuánto quieres depositar;Introduzca el código de bono si es necesario;Deposita el dinero.Eso es todo. Una vez que el depósito se haya completado con éxito, los fondos del bono y los Giros Gratis se añadiran a tu cuenta de jugador.

Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles
Promoción Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles

Hay una aventura cósmica esperándote en Moonwin Casino todos los miércoles en forma de un bono de giro gratis, entonces, ¿estás listo para despegar al espacio? Lee este artículo para descubrir qué debes hacer para obtener la máxima cantidad de Giros Gratis y navegar por la galaxia con el impulso de los giros adicionales.Es miércoles, mis amigosComo dice el propio sitio web de Moonwin Casino "Es miércoles, mis amigos.", lo que significa que tienen una promoción diaria especial que puedes reclamar depositando en el casino todas las semanas.¡Deposita en Moonwin Casino todos los miércoles y reclama hasta 100 Giros Gratis!Los giros gratis incluidos en el bono son para la legendaria tragamonedas Elvis Frog True Ways. La cantidad de Giros Gratis que obtengas dependerá de cuánto deposites. Vamos a explicarlo en detalle:Si depositas €20, recibirás 25 Giros Gratis;Si depositas €30, recibirás 50 Giros Gratis;Si depositas €40, recibirás 100 Giros Gratis.Recuerda que necesitarás usar el código de bono FROG para poder reclamar este bono de Giros Gratis. Entonces, si estás listo para comenzar la locura intergaláctica de Giros Gratis, simplemente haz clic en el siguiente enlace:[BONUS]Moonwin Casino: Hasta 100 Giros Gratis los miércoles[BONUS]Si tienes suerte y consigues algunas ganancias utilizando los Giros Gratis de este bono, tendrás que apostarlas 40 veces antes de poder retirarlas.¿Cómo reclamar el bono de Giros Gratis en Moonwin Casino?Sigue el procedimiento que te explicamos a continuación para poder reclamar los Giros Gratis del miércoles en Moonwin:Inicia sesión en tu cuenta en Moonwin Casino;Haz clic en "Deposit";Selecciona tu forma de pago preferida e ingresa la información de facturación relevante;Introduzca el código de bono FROG en el campo "Tengo un código de bono";Haz clic en el botón "Deposit";Ingresa la cantidad que deseas depositar y que te califique para los Giros Gratis;Finaliza el proceso de depósito.Y eso es todo. Una vez que hayas completado con éxito tu depósito, los Giros Gratis para la tragamonedas Elvis Frog True Ways se agregarán a tu cuenta de jugador en el casino.

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