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Magical Spin Casino

Calificación de los jugadores 97 Reseñas
6.5/10
97 Reseñas
Tiempo de respuesta a quejas 44 Quejas
2 días el medio 44 Quejas
Lo que nos gusta
  • Chat en directo disponible 24/7
  • Posibilidad de jugar gratis versiones demo
  • Gran variedad de tragamonedas
  • Sitio web compatible con dispositivos móviles
Lo que no nos gusta
  • Muy pocas herramientas de juego responsable
  • Servicio de chat no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Magical Spin Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.magicalspin.com/es/
Establecido
2017
Licencias
Curazao
Programa de afiliación
Idiomas
inglés, alemán, portugués, español, francés
Tipo de casino
Juego Instantáneo, Móvil

Información general sobre Magical Spin Casino

Magical Spin es un casino online relativamente joven que en poco tiempo ha podido construirse una reputación: tiene un buen puntaje en nuestro CasinoRank y cuenta con decenas de revisiones de jugadores de Magical Spin. Es recomendable ver estas opiniones al final de la página, ya que pertenecen a jugadores reales que analizan los pros y contras del casino.

Magical Spin Casino es operado por Betrust Entertainment B.V., empresa autorizada y regulada por el Gobierno de Curazao. Su sitio web está disponible en varios idiomas, entre ellos el español. Por supuesto, todos los detalles están a continuación, en la reseña de casino de Magical Spin.

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Quejas

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Magical Spin Casino - Refuses a withdrawal without any notification

Hello @AskGamblers,

I've had a terrible experience with the Magical Spin casino.

I've had a pending withdrawal since 11.08.2023 after I completed a wager of 7500 EUR and decided to withdraw my winnings of 2000 EUR. I've reviewed all their policies and there's no written processing time frame for withdrawals. I've followed all rules and have not gone over the maximum bet of 7.5 EUR.

The chat support is not helpful, they only said to contact [email protected]. I've done this for the past week (several times). They do not reply at all. The chat said on Tuesday that the payment will be processed this week. But it was cancelled yesterday, without even notifying me why it is cancelled, is there any issue or what is the case?

The funds are credited back and now the chat support says next week the processing will happen but they cannot confirm anything and to contact the Finance department again. I've done this but they don't reply and do not provide any specific processing time frame. So the payment is again pending without any idea when it will be processed.

This is a horrible experience as you don't get any answer. The chat is referring you to a non-responsive mailbox. I've sent several emails over the past week. My experience with other casinos (who process payments during working days) is that you won't wait more than 2-3 days to get a payment, or if it is more (technical issue, verification issue etc.) they will provide any solid explanation and give a proper time-frame. Here, this is not the case. May payment was pending for 6 calendar days and just got cancelled without any information - no email, no message, nothing. If I did not log in to check, I would have no idea. My account has already been verified but I contacted the Verification team on 11.08.2023 just to make sure it is fine and the payment is not pending for additional verification. I've not heard anything back from them as well since last Friday.

I am a patient person but haven't heard anything from the team processing the payments, no solid information on their site (policies) regarding processing time-frames, which is what makes me raise this complaint. As my winnings are basically locked on their site and they do not help in any way to understand what I could expect and when. I've attached files confirming the cancelled payments (with no notification), the new ones, payment history etc. (private).

Please review this complaint and help me get this resolved.

Best regards,

Gubkibet

staus Resuelta
€2000

Estadísticas de quejas

Resueltas 39
Cantidad promedio $ 1,891
Duración media de quejas 7 días
Tiempo de respuesta promedio 2 días

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6.5/10 97 revisiones

Mejores revisiones de nuestros jugadores

They have a great variety of slots in their casino. Frequent bonus offers and easy access to live chat and support. Also they offer enough deposit methods.

Withdrawal times can be quicker. In my experience they took up to about 2-3 business days sometimes 4. Nowadays that’s not quick enough anymore. But hey, always space to improve ;)

They have a easy lay out, very large number of slots and other casino games, very friendly live chat, and fast pay out when your documents and info is approved.

Some times it's download speed was not very good from some off the slot games I played, and it is little lesser that there is no 24/7 live chat that can help you if you need in certain times of the day

The casino has a very friendly support, really good offers send by e-mail (a lot of free spins offers) and a lot different providers to play.
All the best providers are there and it's nice to be able to play in Live Casino!

Superb customer service and many attractive bonuses ! Very good Casino !

Deposit options made easy again for me to deposit

That the online chat is not 24/7 available. And I can't find the bonus policy from the magic bonus offer. I couldn't find it on the website and also not in the info bonus mail.

The bonuses are coming frequently and they are very nice.
Low wagering and a lot of match cash + free spins bonuses, that makes it
very joyable to come to this casino.
Quick withdraw periods and all the basic deposit methods available.

That there is no 100% or 150% bonuses. And live chat is unfortunately not available 24/7. for me not so good, because i usually play during the night.

Nice bonus offers and now that PlaynGo is also available i will start playing again.
I like the layout and the games are running smooth also the bonus system and the everyday offers. i like the costumer service agents. i have to be honest, they are not always as friendly as they used to be. i'm sorry not all agents but some are always a bit grumpy.
Also like that you get offers random in you’re mailbox for no deposit spins and that i have to say is what i always appreciate about casino that they give out a present to players so now and than.

Withdraw time, If you are a verified player i think is way to long 2/3 days for an e wallet. in my opinion a way old fashion and not necessary anymore. I play in a lot of casinos and no other casino I play takes this long to withdraw and especially to an e wallet

There are a lot of good providers, all the best they have! And enough deposits methods linle skrill, neteller paysafe card etc. The customer support is friendly and helpfull. The site has also
a good and nice lay-out and everything is easy to find and not to forget they have nice bonus offers

I think the payouts can be a little quicker, it takes up to 24-48 hours before it is in your e-wallet. With bank i have no ideal how long it takes.
Further i can 't think any bad things about this casino. Good casino

Best casino there is ar the moment. Fast working website great support from live chat. The are always available To support and help you! A lot of casino's the live chat is not working How iT suppose To be! Really a lot of slots to play, included My favorite starburst and Book of dead! You just have To try this casino and you Will see. Also payments and Withdraw Good fast. Not waiting for weeks like others. That is also I big plus point!!

Untill today I have no bad experience with magical spins. I think That the are not! Just a good working online casino!!!

HI LEX86, Amazing review thank you so much! Levi H Communications manager.

user avatar

The casino has a very friendly support, really good offers send by e-mail( a lot of freespins offers) and a lot different providers to play.
And you can pay in with Paysafe, what I like!

HI LESLEY85, Great review thank you for taking the time. Levi H Communications manager.

user avatar

All the best providers are there and it's nice to be able to play in Live Casino!

Superb customer service and many attractive bonuses ! Very good Casino !

If you want play on Casino, Wake UP

That the online chat is not 24/7 available. And I can't Find the bonus policy from the magic bonus offer. I couldn't find it on the website and also not in the info bonus mail.

HI SKYRONE_TV, Thank you for your feedback and pointing out your concerns it allows us to better server you going forward. Levi H Communications manager.

user avatar

One of the best range of slots around, great list of providers. Online chat is second to none, always very helpful and quick to resolve issues. Verification process was easy and fast.

The only problem I have is the mobile website is slow when I play on iphone, but it is an older model phone and the website is very expansive so to be expected.

Hi LLAMALIP, We appreciate your kind words. Levi H Communications manager.

user avatar

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