18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad

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LeoVegas Casino

Nuestra calificación CasinoRank
6.5/10
CasinoRank
Calificación de los jugadores 224 Reseñas
6.1/10
224 Reseñas
Tiempo de respuesta a quejas 172 Quejas
2 días el medio 172 Quejas
Lo que nos gusta
  • Juego instantáneo
  • Asistencia a los jugadores de 08:00 a 01:00
  • Diseño apto para dispositivos móviles
  • Diseño apto para dispositivos móviles
Lo que no nos gusta
  • Asistencia telefónica solamente en inglés
  • No hay asistencia las 24 horas
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de LeoVegas Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.leovegas.com/es-int/
Establecido
2012
Licencias
Malta Gaming Authority
Propietario
Programa de afiliación
Idiomas
español
Tipo de casino
Juego Instantáneo, Móvil
Programa VIP/de lealtad
VIP Program
Redes sociales
Facebook, Instagram, X, YouTube

LeoVegas es el casino en línea diseñado tanto para los jugadores de la plataforma móvil como para los del PC. El sitio funciona con diferentes plataformas de juego: NetEnt, Microgaming, Nextgen, Evolution gaming, Big Time Gaming y otros nombres relevantes de la industria.

Países y Territorios Restringidos

Los jugadores de ciertos países no podrán abrir una cuenta en LeoVegas Casino, dependiendo de la regulación sobre juegos de azar en sus jurisdicciones. Para ver la lista completa de países restringidos, no dudes en consultar la sección Más datos del casino.

Juegos Virtuales

El casino LeoVegas ofrece juegos para cada tipo de jugador. La selección de tragaperras es muy grande e incluye numerosos títulos de uno de los proveedores de software más populares. Algunos de los nombres más conocidos están firmados por NetEnt, como Dracula y Starburst, por Microgaming como Exotic Cats y otros.

Actualmente, el casino LeoVegas no tiene juegos de mesa disponibles en su página web.

Casino en Vivo

Casino LeoVegas ofrece multitud de opciones de ruleta dentro de su Casino en vivo. La ruleta en directo con calidad HD está disponible en los dispositivos móviles en cualquier momento o a través de un navegador web. Variantes de ruleta como ruleta en vivo La Partage o la ruleta Bola Rápida están disponibles para los aficionados de este tipo de juego.

Juegos Móviles

Los jugadores de la plataforma móvil pueden disfrutar de los juegos de casino LeoVegas en sus móviles o tabletas. Al sitio web móvil se puede acceder a través de cualquier dispositivo que tiene el navegador web HTML5 compatible y moderno, incluyendo iOS, Android, y WP8. El casino también tiene una aplicación móvil para los que prefieren jugar desde sus dispositivos móviles.

Asistencia

El casino LeoVegas entiende la importancia del departamento de atención al cliente. Como tal, el sitio web ofrece la asistencia a través del chat en vivo entre las 08:00 y 01:00 de la mañana o por correo electrónico. También existe la asistencia telefónica, sin embargo se ofrece solamente en inglés.

Seguridad y Equidad

Todas las plataformas que ofrece la página de LeoVegas han sido auditadas por empresas independientes para demostrar imparcialidad. Aunque en la página web del casino LeoVegas de momento no aparezca este tipo de información, hay muchas que sí muestran que NetEnt, Microgaming y las demás plataformas usan generadores genuinos de números aleatorios.

Juego Responsable

Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.

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Quejas

Lee las quejas que otros jugadores han dejado sobre LeoVegas Casino. Obtén más información sobre las quejas.

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LeoVegas Casino - No asigna bono y malos tratos

Vengo a denunciar el incumplimiento de un bono y el maltrato recibido por sus operadores de atención al cliente.

Aproveché un bono, de 35 tiradas gratis en un tragamonedas llamado Puebla Parade, depositando $15.000.-, con un requisito de apuesta de 10 veces aquel depósito en juegos de casino.

Aposté jugando blackjack clásico en español la cantidad requerida para la obtención de la recompensa, sin embargo, nunca se me acreditaron las tiradas gratis, por lo que levanté un reclamo y para mi sorpresa, la persona de atención al cliente "Valentina", me informa que el juego de blackjack no aplica para el requisito de apuesta, ya que el término de la promoción indica "juegos de casino". No obstante lo anterior, navegando en su web, en los apartados de "Términos y Condiciones de los Bonos" y "Términos y Condiciones Generales", se puede observar:

Definiciones

"“Juegos” hace referencia a casino, casino en vivo, apuestas deportivas, juegos de bingo, y cualquier otro juego en nuestra Sitio Web, que pueda estar disponible ocasionalmente. El Operador se reserva el derecho de añadir o quitar juegos del sitio web a su propia discreción."

Artículo 13:

"Nuestros juegos contribuyen a los bonos de Casino y Casino en Vivo de la siguiente manera:

-Tragamonedas - 100%

Juegos en Vivo - 100%, a excepción de los siguientes Juegos en Vivo:

Cash or Crash - 10%

Texas Hold'em Bonus Poker - 20%

Ultimate Texas Hold'em - 20%

Craps - 20%

Baccarat - 30% (Excepto Live Baccarat Macao de LiveG24 - 0%).

French Roulette - 40%

Bac Bo - 40%

Fan Tan - 40%

Blackjack - 20%

-Juegos de mesa - 10%

-Video Poker - 10%

-Resto de juegos - 0%

Los siguientes juegos contribuyen en un 70% al requisito de apuesta: Pirates Gold, Blood Suckers, Dead or Alive, Devils Delight, Simsalabim, Supernova, Beetle Frenzy, Magic Love, Safari Madness, 1429 Uncharted Seas, Bloodsuckers Touch, Blood Suckers, Dead or Alive, Dead or Alive Mobile.

Los siguientes juegos contribuyen en un 0% al requisito de apuesta: Champion of the Track, Kings of Chicago, Zombies, Aliens, Aliens Touch, Castle Builder, The Wishmaster, Pearls of India, Pearls of India Mobile, Forsaken Kingdom, The Wishmaster, 100 Bit Dice, Wheely Wheely Big Win, 1000x Busta, Book of 99, Gold Digger Mines, Spaceman, Mines Dare 2 Win, 98 Bounty Hot 1, Skyliner."

Asimismo, tengo en antecedente, la obtención de la recompensa de 60 tiradas gratis (otro bono), con requisito de apuesta 5 veces en "juegos de casino", la cual obtuve, reclamé y se me acreditaron aquellas 60 tiradas, participando en el mismo juego, "Blackjack en español".

Es por lo anterior, que no entiendo el cambio de criterio aplicado por la encargada de servicio al cliente que me atendió, "Valentina" y requiero sea solucionada a la brevedad.

Asimismo, consulté por otra promoción, la cual se encuentra en el apartado " Mis ofertas" "Casino en vivo", sin embargo, obtuve la misma respuesta por Patricia, quien incluso fue excesivamente grosera, se unía al chat e inmediatamente se salía, sin siquiera tomar el requerimiento. Además, asume que es publicidad engañosa, al encontrarse la promoción en el apartado "casino en vivo" como banner de "casino en vivo" y permitir solo apuestas de juegos de "casino".

Finalmente, hacer presente, que dentro de los términos y condiciones, no existe en ninguna sección de vuestra página, un apartado que haga distinción entre "casino" y "casino en vivo", ni nada similar.

Tengo imagen en PDF de bono reclamado con fecha 03.01.2022, en donde bajo las mismas condiciones del bono en cuestión, obtuve la recompensa.

Tengo imagen de la nueva promoción, en el apartado "Casino en vivo" y conversación con "Patricia".

staus Resuelta
LeoVegas Casino - Has locked my account due to security reason
Hey guys,

So a little side information before we get into it all I'm located in Ontario Canada and therefore a regulated market by igaming and it is 100% legal here. I've been wagering for over 2 decades on sports and casino games so I'm very familiar with multiple books and how terms and conditions go and what is industry standard when it comes to customer service

So let's dive into it

I signed up for LeoVegas back in OCT 2023. I strictly play online slots with this provider. Nothing else. I used their new user promo which I believe was - depo $250 get 100% match x5 roll over or something.

Rolled it over and won a bit of money. Continued to play and use all the promotions they were offering me and over the months I grew the account to almost $11000. I would continue to deposit and withdrawal(to unlock promotions) and roll them over. At some point in March 2024 I pulled out $3400 and brought the account down to $7500. I continued to play as normal until about 3-4 weeks ago when I noticed withdrawals were taking way longer than usual. Typically it would be within a few hours then it was a few days and then it got to a point where I had to use the live chat and ask for my withdrawal to be processed. Deposits were still instant.

So last week I go on live chat and request my withdrawal to be processed and the agent says that in order to do this I need to verify my documents. I then say I have already done this when I first signed up and that I wouldn't have been able to ask chat the last few times to process my withdrawals(as well as the 100+ other withdrawals I made since first signing up). They say "no you need to verify your documents". So I go look and sure enough my documents are gone. I re-upload everything and get the confirmation I am fully verified(have screen shot). The agent processes my withdrawal no problem. Monday May 13th rolls around and I go to sign into my account only to find I've been locked out. So I hop on the live chat and ask if I need to reset my password or if there were too many failed attempts which is typically how account's get locked. The agent states this is not the issue. So I ask what is the problem? They reply that they can't provide this information and that I will receive an email from their "relevant department". I ask when I should I expect this email? The agent states it's a que based system and it will get handled in order.

It's been 5 days and they won't tell me anything while holding my $7000 hostage (this money is not attached to any sort of roll over requirements which is confirmed by live support)

Things they can't tell me about my account

Why it was locked? What department is handling my account? How long will this process take?

Things they can tell me about my account

My funds are still there

AskGamblers please help!
staus Resuelta
$7000
LeoVegas Casino - Verification problem with the casino
I played on LeoVegas and won some money I wanted to withdraw. Once I withdrawed €1500 I recieved an email that I should verify my account and I proceeded to do so. Unfortunately when I came to my Identity verification it asked me to upload a photo of my passport or drivers licence - I do not own any of that, I have only my Identity card. I contacted support to check if they are approving that and was told that they do so and they sent me new links to upload it. When I pressed on link it didn't give me that option still. I contacted support again and they told me to send an email and I did - to this day I still haven't recieved any feedback. So I decided to contact support again when they told me they do not accept ID card only passport and/or drivers licence once I told them their colleague told me differently they said that they actually do accept it and that I should upload it in drivers license part and that they will accept that. When I uploaded my ID card in drivers license section they just rejected it and said it's wrong document. I really only want to verify my account and withdraw money and they are making it impossible. I am very frustrated and stressed with this situation and don't know who else to contact regarding this issue. I had similar problem with my proof of address - I uploaded 2 different documents dated less than 3 months from today and they just kept rejecting it. They just keep changing stories and it became very frustrating and stressful for me to deal with.
staus Resuelta
€1500
LeoVegas Casino - Account as been locked

I tried to place a bet on an online casino game and was told my bet exceeded the limit. I contact Leo Vegas the casino I’m playing with for them to say my account is under review and I would not be able to play or withdraw my money. They said someone would be in touch via email and that they didn’t have a time frame.

My current balance is £5440.20 if I can remember correctly. 2 days later I went to log in to be told my account was locked due to security reasons. I contacted them again and was told that someone would email me and that again they didn’t have a time frame.

I have seen other players have this issue and I refuse to wait weeks or months to gain access again to my account. I’m sorry but issues like this should take no longer than 24 hours to resolve. It has now been coming upto a month and I am still getting the same automated response!! All I’m being told is that my account is under review and it is locked due to security reasons. I have been told that the relevant department will email me but this hasn’t happened. I have been waiting ages keep getting told the same everyday!!

I sent 3 months worth of bank statements and 3 months payslips I can’t get as I don’t work on have emailed loads stating that Still waiting for a response and for my account restrictions to be lifted

All I keep getting told is to wait 3 to 5 days every 3 days And still with no reply or email it’s starting to be a JOKE

With all the bad reviews I’ve read I just want my money back in my account then I’m out!!!!

staus Resuelta
£5440.2
LeoVegas Casino - Deliberately imposing impossible verification procedures and refusing perfectly valid document

Dear Ask Gamblers,


I am being driven round in circles by Leo Vegas, who are intentionally stalling verification in order to hold onto my funds.

My ID has been approved.

I was originally asked to upload my Proof of Address document on September 22nd. I uploaded this as requested, and was told that it was verified.

Sept 23 - Was told Proof of Address was actually not verified, and I needed to upload a Proof of Address. No explanation was given.

Sept 23 - Was told Proof of address accepted, then later told it wasn't. No explanation given

Sept 24-28 - The same cycle repeats, with Leo Vegas emailing me to say Proof of Address accepted, then reverts to not accepted.


When I confronted them about this on live chat the first time, they said I need to upload an alternate document. I asked what the reason for this is, since Bank Statement is clearly one of the documents they accept, and was told to simply upload a Utility Bill or Tax document.

I'm a student. I live in a student address and don't have either of these. I've explained this 3 times on live chat, to Nick, who is most unhelpful.

I'm continually being asked to upload another document, when I've explained I don't have one. I deposited money, knowing that a bank statement would be accepted, and for no reason, they're refusing to accept it.

From viewing other complaints on Leo Vegas, it's clear this is an ongoing practice that Leo Vegas impose in order to hold onto funds.

The amount of my withdrawal is $6,399.50. Leo Vegas obviously feel this is worth trying to hold onto, by pulling these fake excuses.

I've attached proof of Leo Vegas telling me my account is verified. I've also attached my Proof of Address here. Its a Canada TD bank statement. One of the biggest banks in the country. I'm not sure what their problem is.


Mack

staus Resuelta
$6399.5

Estadísticas de quejas

Resueltas 149
Cantidad promedio $ 5,959
Duración media de quejas 9 días
Tiempo de respuesta promedio 2 días

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6.1/10 224 revisiones

Mejores revisiones de nuestros jugadores

Lots of games, polite customer service, fast withdraw and fun cool site layout.

Only thing I dislike is the lack of slots bonuses, you can deposit a 100 a week and still be declined a free bonus, and the bonuses that do get handed out are very small usually 2 to 3 spins, all other sites I play on have a lot more bonuses I'm not sure how LeoVegas compensates for this? perhaps the easy navigation on the site, either way, more slots bonus would be great.

Hello GEMXZZ77, Thank you for taking the time to leave us a review. I'm happy to hear that you have been satisfied with our site overall and are enjoying the games and service provided. With regards to bonuses, we do regularly send out bonus and free spins promotions via email/sms and also have the promotion page on site. I wish you the best of luck in the casino!

user avatar

Variety of games but most of them are high variance low payout games with high groups of dead spins. Never felt like any tangible way to win any of the games

Low payouts. Poor customer service. Verification process unlike any other casino where you almost need to provide them with blood sample and your first born child so they can finally send you the money. Waited a month almost and there was always a problem with something somewhere. Anybody who says fast withdrawals is high or something because as many players have said that is not the case

Hello HAPPYJOLLY, Thank you for taking the time to leave us a review. I'm sorry to hear that you have not been happy with the verification procedure and support provided. I understand this is frustrating and can sometimes be a lengthy procedure. The reason for requesting these documents, is due to licence regulations. Once the account is verified this does generally allow for a faster withdrawal process. I'm glad to hear that you have been happy with the variety of games available, with regards to the outcomes this is something that is completely random as all games are run on random number generators. Unfortunately, there is never any guarantee when gambling. I wish you all the best going forward!

user avatar

Everything I like in this casino everything, the games the staff is fantastic, live chat is coming so quick and all the times very polite very fantastic team all of them happy to help best ever online casino

Nothing negative I cant say about this casino .maybe just with withdrawal. For example i take withdrawal and my withdrawal still in casino and if I win and i want to take another withdrawal I need to cancel old. But this is not very big problem.

Hi Linda74, Thank you very much for taking the time to leave a review. It is great to hear that you have been happy whilst playing at LeoVegas. We strive to provide superior customer service and I am very happy to see this has been achieved. Should you require any further assistance please let us know! I wish you a lovely day ahead!

user avatar

LeoVegas is one of my favourite casinos online and there are several reasons why!

+ Great welcome bonus which is a no-sticky bonus!
+ Good customer service with fast answers
+ Freespins with no wagering almost weekly
+ Superfast payouts 5-10 mins as swedish player
+ Huge amount of games to play and are fast on getting new games

It's a casino that you as a player can trust, I've never had an issue with getting paid or not getting a bonus, which has happen with plenty of other casinos.

Just something small that might be negative sometimes...

Sometimes when you get freespins (which is awesome) there can be issues getting into the games and actually be able to play them.. Of course this might be bcus of the high pressure on the networks from connecting players. It's just a small thing, other than that I can't find anything else that is negative.

Hi Heniin, Thank you for taking the time to leave a review! It is great to hear that you have enjoyed playing here at Leovegas, we strive to provide superior customer service and its fantastic to hear we have succeeded in your case! I am sorry to hear that you sometimes have some problems accessing the games. Unfortunately, we do not own the games we merely host them. However, I can look into getting this information sent over to the game providers to be checked! Thank you for your feedback and I wish you a lovely day ahead.

user avatar

I did like everything from customer service to the fames

I've been a verified player for years now never had a problem with deposits or withdrawals customer service always went above and beyond I've now been told I'm suddenly unverified as it's expired I don't have any other photo is than original I'd I haven't changed name or address and they won't pay my withdrawal so closed my account absolutely disgusting

Hello LUCKYMEL74, Thank you for taking the time to leave us a review! I'm pleased to hear that you are happy with the games and Customer Support Team, we strive to provide the best possible service for our players. With regards to verification, I'm afraid we do need to ensure that we have a valid copy of government issued photo ID. I understand how frustrating this may be, however, we are bound by our licence regulations and laws to ensure these verification procedures are adhered to. Should you ever decide to reopen your account or provide ID to withdraw, kindly note that if you have a pending withdrawal the funds will still remain on your LeoVegas account for you, even if closed. I wish you all the best going forward.

user avatar

The little bonus spins offered a few times a week. I have played with this casino for a while.

I am not liking the customer service right now. I am little player and sadly not too lucky. I recently won $225 and was excited to cash out. I had recently changed my banking so I uploaded the required information. Then was told they wanted a copy of my debit mastercard tied to the account showing my name. As this card is new it does not have my name on it. So then they said they would need verification from the bank. I then uploaded the "original" form from the bank showing all my information, a pic of the card, the number and the accounts it is tied to. It stated my full name and address. When chatting with customer support, the agent is telling me they need the original document. It does not get much more original than directly from the bank. Then to add insult to injury he asks me to upload a pic of the front of my card. So I proceed with that. He then states it does not have my name on it. Talk about not knowing what you are doing. If it had my name on it I would hope I would not be going through this frustration. I asked to speak to a sup and he told me sups only respond to inquiries sent via email. Well I have been emailing for a week and not received a response that is why I reached out to chat. At this point I am at loss..(literally). I sure wish there was an ombudsmen for these matters! I am just a little fish in a big pond.

Hi DMF54, Thank you for taking the time to leave a review. I'm sorry to hear that you have been experiencing issues with our verification process. Due to our licensing requirements, we are obliged to request documentation in order to verify accounts registered with us. Unfortunately, since this is a public forum, I have not been able to find any account-specific information, so I can not comment on your specific circumstances. As you mentioned you have emailed our support team already, I can assure you that we will get back to you via email. Once again my apologies for any inconvenience.

user avatar

-Lots of games
-Fast and friendly support
-Many free spins and events (not available in the Netherlands? I got many bonuses so that's not true)

-Verification took a bit long
-My winnings of free spins didn't get added, was resolved by customer support
-Loyalty is a bit unclear

Hello NEWBZS, Thank you for taking the time to leave us a review. I'm happy to hear that you have been pleased with the games and our Support Department. With regards to verification, we do aim to get this completed in a timely manner however, sometimes depending on the queue this can take slightly longer. I do thank you for your patience during this process. I'm sorry to hear about the issue you encountered with your free spins, and pleased to hear that you manged to get this resolved via the Customer Support Department. Regarding Loyalty, we do have a Loyalty Program that you are able to read about on site. In order to access this you would need to click on your VIP Level once logged into your account. Our Customer Support Department are available 24/7 and would also be more than happy to assist with any queries you may have on this. Have a great evening!

user avatar

A delayed review seeing as have not been able to play here for some time... but is my Favourites of all time!
-great looking site
-fast verification
-fast withdrawal times
-helpful live support

Not being able to play from Australia, it is a shame but that's the way it is

Hi TheTruthHurts, Thank you for taking the time to leave a review. It is great to hear that you have enjoyed using our casino! I'm afraid it is not possible to sign-up with LeoVegas from Australia. This was a decision made by the Australian authorities with regards to off-shore gaming. I would like to offer my sincere apologies for any inconvenience caused, however, unfortunately, this is something which LeoVegas itself has no control over. I wish you a lovely evening!

user avatar

Well I get fast some free games but I didn't win that much for first time and btw I was playing for free.

I can't find my country Slovenia . :( have a nice day .

Hello DANIELOS, Thank you for taking the time to leave us a review. I'm happy to hear that you had some fun playing our games in demo mode. With regards to not winning much, please note that whether playing for real or in demo mode, all outcomes are completely random as all games are run on random number generators. Unfortunately, at this time we do not operate in Slovenia. However, this may be something that could change in the future. I wish you all the best with your future endeavours!

user avatar

Good selection of games.
One of the best mobile sites if not the best.
Helpful chat with patience.

Awful withdrawal times across the board, wasn't friendly for big wins to me atleast.
Not so special loyalty program (level 30+ and free withdrawals).

Hello SANPPA, Thank you for taking the time to leave this review. I'm really pleased to hear that you have enjoyed the casino and have been helped by our dedicated customer service lions. LeoVegas pride ourselves in quick withdrawal timescales so the comment which you have made is out of the ordinary, we are continuously verifying and approving withdrawals as many of our happy players will be able to confirm. With this being said, the next time you would like to withdraw your winnings, you can contact our wonderful support lions who will be more than happy to push through the withdrawal straight away for you! I'm sorry to hear that you have been unhappy with our loyalty service, If you have any specific feedback that you would like to be passed on with ways to improve the process then It would be great to get some constructive feedback with specific details. The VIP level simply indicates how much you have played at LeoVegas.Right now we're developing and improving the levels to make it clearer for you to know what benefits you can get when you reach a certain level. I wish you luck in the casino!

user avatar

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