- Juego instantáneo
- Asistencia a los jugadores de 08:00 a 01:00
- Diseño apto para dispositivos móviles
- Diseño apto para dispositivos móviles
- Asistencia telefónica solamente en inglés
- No hay asistencia las 24 horas
Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.
Detalles de LeoVegas Casino
Aquí puedes encontrar detalles específicos sobre este casino.
- General
- Pagos
- Juegos
- Juego Responsable
- Atención al cliente
- Monederos electrónicos 0-24 horas
- Transferencias bancarias 3-5 días
- Pagos con tarjetas bancarias 2-5 días
- Retiros los fines de semana Sí
- Ganancias de botes progresivos Paid In Installments
- +35627780258
LeoVegas es el casino en línea diseñado tanto para los jugadores de la plataforma móvil como para los del PC. El sitio funciona con diferentes plataformas de juego: NetEnt, Microgaming, Nextgen, Evolution gaming, Big Time Gaming y otros nombres relevantes de la industria.
Países y Territorios Restringidos
Los jugadores de ciertos países no podrán abrir una cuenta en LeoVegas Casino, dependiendo de la regulación sobre juegos de azar en sus jurisdicciones. Para ver la lista completa de países restringidos, no dudes en consultar la sección Más datos del casino.
Juegos Virtuales
El casino LeoVegas ofrece juegos para cada tipo de jugador. La selección de tragaperras es muy grande e incluye numerosos títulos de uno de los proveedores de software más populares. Algunos de los nombres más conocidos están firmados por NetEnt, como Dracula y Starburst, por Microgaming como Exotic Cats y otros.
Actualmente, el casino LeoVegas no tiene juegos de mesa disponibles en su página web.
Casino en Vivo
Casino LeoVegas ofrece multitud de opciones de ruleta dentro de su Casino en vivo. La ruleta en directo con calidad HD está disponible en los dispositivos móviles en cualquier momento o a través de un navegador web. Variantes de ruleta como ruleta en vivo La Partage o la ruleta Bola Rápida están disponibles para los aficionados de este tipo de juego.
Juegos Móviles
Los jugadores de la plataforma móvil pueden disfrutar de los juegos de casino LeoVegas en sus móviles o tabletas. Al sitio web móvil se puede acceder a través de cualquier dispositivo que tiene el navegador web HTML5 compatible y moderno, incluyendo iOS, Android, y WP8. El casino también tiene una aplicación móvil para los que prefieren jugar desde sus dispositivos móviles.
Asistencia
El casino LeoVegas entiende la importancia del departamento de atención al cliente. Como tal, el sitio web ofrece la asistencia a través del chat en vivo entre las 08:00 y 01:00 de la mañana o por correo electrónico. También existe la asistencia telefónica, sin embargo se ofrece solamente en inglés.
Seguridad y Equidad
Todas las plataformas que ofrece la página de LeoVegas han sido auditadas por empresas independientes para demostrar imparcialidad. Aunque en la página web del casino LeoVegas de momento no aparezca este tipo de información, hay muchas que sí muestran que NetEnt, Microgaming y las demás plataformas usan generadores genuinos de números aleatorios.
Juego Responsable
Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.
Quejas
Lee las quejas que otros jugadores han dejado sobre LeoVegas Casino. Obtén más información sobre las quejas.
Estadísticas de quejas
Reseña este casino
Comparte tus opiniones con otros jugadores. ¡Sé el primero en opinar sobre este bono!Mejores revisiones de nuestros jugadores
Hello ABBYK, Thank you for taking the time to provide us with some feedback. I'm pleased to hear that you have been happy with the customer service you have received, we endeavor to provide the highest standards possible. I'm sorry to hear that you have been experiencing issues with some of the games. I kindly ask that you contact us directly on [email protected], with some specific details on this and we will be more than happy to investigate this for you. Thank you again and have a great day!
I joined this casino despite the torrents of negative reviews on here and TrustPilot; I wanted to see for myself as the majority of people who write a review only go to the bother of doing so when they have something bad to say... I also noticed that most of the complaints posted about the casino on here were resolved, even when they involved very large sums of money...
The casino has been in operation since 2012 which is comforting to see; a lot of casinos these days are less than a year... I find it easier to put my trust in a casino that has been on the scene for some time, rather than one that sprung up overnight and could just as easily disappear the next day.
They have pretty decent withdrawal limits and a wide range of banking options.
Absolutely fabulous selection of games including all the Progressive Jackpot slots, and their online gaming platform runs as smooth as you like with no lagging or dropped connections.
But what prompted me to write this review was my initial experience of customer service, which I see so many people criticising... I contacted them very late at night (GMT) on a Sunday and received a response within minutes, and the next morning I received an email to say the issue was resolved, my withdrawal had been processed, and that there was free spins added to my account... the chat transcript is below and speaks for itself:
Chat started on 18 Nov 2018, 11:04 PM (GMT+0)
(11:04:27) *** Derek joined the chat ***
(11:04:27) Derek: Submitted my documents for account verification yesterday and haven't heard anything since... how long does account verification typically take?
(11:05:15) *** Georgia joined the chat ***
(11:05:20) Georgia: Hey Derek
(11:05:48) Georgia: They typically take up to 3 days, however let me have a look and see if I can speed it along
(11:06:13) Derek: cool, thanks
(11:13:19) Georgia: won't be too much longer
(11:13:40) Derek: no prob
(11:16:32) Georgia: Ok, I have pushed your documents to the top of the queue. The documents team are not available at the moment, due to it being outside office hours
(11:16:52) Georgia: however first thing when they come in, your documents and withdrawal will be processed and you will be notified
(11:16:53) Georgia: :)
(11:16:56) Georgia: Anything else I can be of help with today?
(11:19:04) Derek: thanks so much for that. have a nice night.
(11:19:12) Georgia: You too Derek!
(11:19:15) Georgia: Bye for now :)
(11:19:20) *** Derek has rated the chat Good ***
(11:19:36) *** Derek has commented: Thanks Georgia ***
(11:19:52) *** Derek left the chat ***
I wouldn't necessarily say I dislike the casino because they are missing, but it would be nice to see Amatic and Pariplay added to the site.
Hello THESCIENTIST, Thank you for taking the time to write such an open and honest review of our site. It's lovely to hear that you have had a good experience here at LeoVegas and we really appreciate your feedback. I would like to take the time to congratulate you on your winnings and wish you continued luck in the casino. We are very proud of our customer service representatives who undertake regular and comprehensive training to ensure that the highest of standards are met. I will certainly pass on your feedback to the relevant department with regards to Amatic and Pariplay. Hopefully, we will be able to get this resolved for you. Thank you once again and I wish you a lovely day!
Nothing. Terrible Site with Bad Bad customer service.
Everything. Horrible site to navigate around also they con people by not honouring bonus promises. Steer clear of these scammers.
Hello JAM67, Thank you for taking the time to leave this review of our site. I'm disappointed that you have been unhappy with the overall experience here at LeoVegas. If you have any specific feedback that you would like to be passed on with ways to improve the site then It would be great to get some constructive feedback with the details of any issues which you feel are relevant. You can send this to [email protected] where we can then look to escalate your feedback. I'm sorry to hear that you feel let down with the support team overall. I would like to explain that the customer service staff are trained to the highest standards and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills, It is very unusual to hear these comments and I can assure you that we take all comments very seriously. Our site is highly regulated by the gaming commissioners and I can assure you that we do not 'con' our players as you have advised in your comment. I would like to take the time to mention that LeoVegas is a legitimately run casino where we abide by our license agreements. I wish you all the best of luck with your future gaming.
Fast withdrawal.
Excellent customer service !
I requested for withdrawals and went to the live chat, they approved my withdrawals like in minutes.
Worth to join and play!
I Need more new games.
Some other games are hard to get bonus.
Nothing more negatives;)
Hello SUJURAW, Thank you for taking the time to leave this honest and positive review. I'm really pleased to hear that you are happy with our site overall and that you have received the outstanding customer service which we as a company strive to have. Congratulations on your wins, our dedicated lions are always available to assist you with processing these withdrawals 24/7. You can get in contact with our customer service team whenever you have any issues and we will be more than happy to assist. You can find all of our latest games on the website. Under the casino section, you can click the tab for 'Newest Games'. This is updated regularly so I hope that you are able to find a game which you will love to play! We are simply hosts for the game providers and have no control over the games themselves, therefore, we would be unable to know when bonuses would be active. It's simply down to a random number generator built into the game that determines who wins when and how much and again nobody can affect the game without fundamentally changing the game and rethinking it. The games are regularly reviewed by gaming commissions to confirm that they operate under license terms that are fair and random. Thank you once again for your time and I wish you all the best of luck with your future gaming.
I opened a account with Leo Vegas, I made a bet which lost with no issues I then placed a bet which won. I then attempted to log in however was unable to do so. I contacted the customer services who advised it had been subject to 'checks'. Two days later and I am still getting the same answer. The firm received a fine of 680k from the gambling commission however they are still acting immortally. From the reviews you can see this is a common theme. I would advise everyone to report the company again to the gambling commission and the Malta gaming authority. If you go on the gambling commission site it will give you details of how to do this.
Update:
Just to keep you updated they now won't speak to me over live chat and don't respond to emails. My account is still locked for "checks" and they are basically defrauding customers now. From the reviews they will only accept deposits and won't pay out.
Hello CURTIS12, Thank you for taking the time to leave this review. Firstly, I would like to assure you that LeoVegas is a highly regulated and Legitimately run casino. I'm sorry to hear about your individual experience, unfortunately, I cannot comment specifically on your own circumstances as this is a public forum and I would have no access to account specific information. With this being said, from the type of situation that you are referring to if the account is undergoing any additional checks then this would always be thoroughly investigated by the relevant department and the correct and relevant information from the investigation would then be provided in line with our license and regulations. Once any checks are completed by LeoVegas, we will always contact yourself directly. I hope that you get the resolution which you are looking for!
Bonus money and real money gets together and you dont even know your spending your money it looks like your only playing bonus cash until you realize you got nothing left but some worthless bonus cash
Hello NICODAC, Thank you for taking the time to leave this review of LeoVegas. I'm sorry to hear that you do not like the bonus money which is provided. You always have the option not to accept bonuses on the account. You can do this by going into your account settings and changing your preferences. The real funds on your account are always played through first and then the bonus funds are there to use as a second chance. I can appreciate that it is disappointing if you do not win but you can always keep an eye on your balance tab where you can see the real cash balance and the bonus balance separately. I wish you the best of luck with your future gaming.
The selecttion of games is fantastic, multiple providers available and some exclusive games.
That my verification has been ongoing for 3 weeks and I can’t seem to get an update as to why.
Hello STU1982, Thank you for taking the time out of your day to rate our casino. It's great to hear that you are enjoying the verity of games as LeoVegas pride ourselves in having a large selection of games for all players to have fun and enjoy playing! I'm sorry to hear that you have been experiencing issues with our verification process. Due to our licensing requirements, we are obliged to request documentation in order to verify accounts registered with us. Certainly three weeks is a long time to wait. Unfortunately, since this is a public forum, I have not been able to find any account-specific information, so I can not comment on your specific circumstances. I would ask you to kindly contact our dedicated customer support agents via LiveChat where you can get instant responses. Once again my apologies for any inconvenience.
Easy to navigate through site
Good choice of games, although nothing I haven't seen at any other sites
I just deactivated my account from this site, been a member for the past 7 months and deposited almost $10000, they give out either very little or no bonuses at all and they have a vip level which means absolutely nothing. I was treated no better after depositing $10000 then when I first joined, there is no loyalty with leovegas.
If you like bonuses and cashback or even good customer service, look elsewhere, leovegas has none of it.
Hello MATT198823, Thank you for taking the time to review our site. It's great to hear that have enjoyed the verity of games as LeoVegas pride ourselves in having a large selection of games for all players to have fun and enjoy playing! With this being said, I'm disappointed to hear that you are no longer a member at LeoVegas. Here at LeoVegas, we do try to offer as many promotions as often as possible, but as I'm sure you can appreciate, we can not provide a bonus each and every time. I'm sorry to hear that you have been unhappy with our loyalty programme. Right now we're developing and improving the loyalty levels to make it clearer for you to know what benefits you can get when you reach a certain level. I wish you the best of luck with your future gaming.
This used to be 1 of my favourite sites until this year. I loved the support and the variety off games here. It was also good that they added a sports betting section
I've had misleading promotions including 1 with a picture of twin and saying if I deposit and wager £30 I'll get 100 spins on twin spin then after doing so they wasn't added. Support told me it was a mistake and was meant to be starburst. I hate starburst and would never of participated in the promotion if it was this. Sometimes promotions are also badly written and support at times didn't understand them either. What's sad about how in change my rating to a low 1 and never play here again is the customer support is abymisal at times. T
he last straw was yesterday when I received a promotion and phoned up the UK support number to ask about it and got someone speaking a different language. I asked for English and was asked for account details. 5 times I asked what details she would like with the only reply being she needed my account details to help? I asked to be put to someone who understood me and she hung up on me. I went to use live chat and it's unavailable. I emailed them and nobody bothered to reply! I'm sorry but I've been playing online casinos for 19 years and this is the worst performance from a site I've ever seen and the first time I've asked for my account it be closed
Hello ALBERTTROTTER, Thank you for taking the time to leave this review. I'm very disappointed to hear your very strong opinions about our support agents and your experience here at LeoVegas. Our customer service staff are trained to the highest standards and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills, It is very unusual to hear these comments and I can assure you that we take all comments very seriously. As this is a public forum, I am unable to locate any account specific information however if you would like this to be investigated, I would suggest that you send an email to [email protected] and we can look to assist you fully. I'm sorry to hear that you are unhappy with our promotional offers. I have made a note of your feedback concerning the promotions and I will ensure it is passed on to the relevant department. We try to deliver exciting promotions and I'm sorry you did not find this to be the case. I am sure that in the future we will be able to give you something you prefer. I wish you all the best for your future gaming.
Good game selection .
Leo Vegas is the worst online experience I've ever experienced. the customer service (Vip) service spits you on or is not reachable at all, you are very arrogant and do not help you if you ask for it.
Hello DIDI379, Thank you for taking the time to leave a review of our site. I am pleased to hear that you enjoy the selection of games on our site, as a growing business it is important for us to keep up to date with all of the latest games. It is really disappointing to hear about your experience here at LeoVegas. This is certainly not how we wish our players to view the site and our VIP experience. The VIP level simply indicates how much you have played at LeoVegas. Right now we're developing and improving the levels to make it clearer for you to know what benefits you can get when you reach a certain level, I believe and hope that you will be satisfied when we are done. Our customer service staff are trained to the highest standards and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills, It is very unusual to hear these comments. and we take these comments very seriously so thank you for bringing this to our attention. I wish you all the very best for your future gaming.
Explora nuestras reseñas de casino expertas
Echa un vistazo a nuestra selección de los mejores casinos en línea y obtén más información sobre cada uno de ellos en sus reseñas.
Screenshot
Good people on customer service who always get back to me so I think they have solved that issue.
I have been frozen out of some games when I was due winnings. This is frustrating and difficult to prove.