18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad

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Restringido

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LeoVegas Casino

Nuestra calificación CasinoRank
6.5/10
CasinoRank
Calificación de los jugadores 224 Reseñas
6.1/10
224 Reseñas
Tiempo de respuesta a quejas 172 Quejas
2 días el medio 172 Quejas
Lo que nos gusta
  • Juego instantáneo
  • Asistencia a los jugadores de 08:00 a 01:00
  • Diseño apto para dispositivos móviles
  • Diseño apto para dispositivos móviles
Lo que no nos gusta
  • Asistencia telefónica solamente en inglés
  • No hay asistencia las 24 horas
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de LeoVegas Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.leovegas.com/es-int/
Establecido
2012
Licencias
Malta Gaming Authority
Propietario
Programa de afiliación
Idiomas
español
Tipo de casino
Juego Instantáneo, Móvil
Programa VIP/de lealtad
VIP Program
Redes sociales
Facebook, Instagram, X, YouTube

LeoVegas es el casino en línea diseñado tanto para los jugadores de la plataforma móvil como para los del PC. El sitio funciona con diferentes plataformas de juego: NetEnt, Microgaming, Nextgen, Evolution gaming, Big Time Gaming y otros nombres relevantes de la industria.

Países y Territorios Restringidos

Los jugadores de ciertos países no podrán abrir una cuenta en LeoVegas Casino, dependiendo de la regulación sobre juegos de azar en sus jurisdicciones. Para ver la lista completa de países restringidos, no dudes en consultar la sección Más datos del casino.

Juegos Virtuales

El casino LeoVegas ofrece juegos para cada tipo de jugador. La selección de tragaperras es muy grande e incluye numerosos títulos de uno de los proveedores de software más populares. Algunos de los nombres más conocidos están firmados por NetEnt, como Dracula y Starburst, por Microgaming como Exotic Cats y otros.

Actualmente, el casino LeoVegas no tiene juegos de mesa disponibles en su página web.

Casino en Vivo

Casino LeoVegas ofrece multitud de opciones de ruleta dentro de su Casino en vivo. La ruleta en directo con calidad HD está disponible en los dispositivos móviles en cualquier momento o a través de un navegador web. Variantes de ruleta como ruleta en vivo La Partage o la ruleta Bola Rápida están disponibles para los aficionados de este tipo de juego.

Juegos Móviles

Los jugadores de la plataforma móvil pueden disfrutar de los juegos de casino LeoVegas en sus móviles o tabletas. Al sitio web móvil se puede acceder a través de cualquier dispositivo que tiene el navegador web HTML5 compatible y moderno, incluyendo iOS, Android, y WP8. El casino también tiene una aplicación móvil para los que prefieren jugar desde sus dispositivos móviles.

Asistencia

El casino LeoVegas entiende la importancia del departamento de atención al cliente. Como tal, el sitio web ofrece la asistencia a través del chat en vivo entre las 08:00 y 01:00 de la mañana o por correo electrónico. También existe la asistencia telefónica, sin embargo se ofrece solamente en inglés.

Seguridad y Equidad

Todas las plataformas que ofrece la página de LeoVegas han sido auditadas por empresas independientes para demostrar imparcialidad. Aunque en la página web del casino LeoVegas de momento no aparezca este tipo de información, hay muchas que sí muestran que NetEnt, Microgaming y las demás plataformas usan generadores genuinos de números aleatorios.

Juego Responsable

Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre LeoVegas Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
LeoVegas Casino - No asigna bono y malos tratos

Vengo a denunciar el incumplimiento de un bono y el maltrato recibido por sus operadores de atención al cliente.

Aproveché un bono, de 35 tiradas gratis en un tragamonedas llamado Puebla Parade, depositando $15.000.-, con un requisito de apuesta de 10 veces aquel depósito en juegos de casino.

Aposté jugando blackjack clásico en español la cantidad requerida para la obtención de la recompensa, sin embargo, nunca se me acreditaron las tiradas gratis, por lo que levanté un reclamo y para mi sorpresa, la persona de atención al cliente "Valentina", me informa que el juego de blackjack no aplica para el requisito de apuesta, ya que el término de la promoción indica "juegos de casino". No obstante lo anterior, navegando en su web, en los apartados de "Términos y Condiciones de los Bonos" y "Términos y Condiciones Generales", se puede observar:

Definiciones

"“Juegos” hace referencia a casino, casino en vivo, apuestas deportivas, juegos de bingo, y cualquier otro juego en nuestra Sitio Web, que pueda estar disponible ocasionalmente. El Operador se reserva el derecho de añadir o quitar juegos del sitio web a su propia discreción."

Artículo 13:

"Nuestros juegos contribuyen a los bonos de Casino y Casino en Vivo de la siguiente manera:

-Tragamonedas - 100%

Juegos en Vivo - 100%, a excepción de los siguientes Juegos en Vivo:

Cash or Crash - 10%

Texas Hold'em Bonus Poker - 20%

Ultimate Texas Hold'em - 20%

Craps - 20%

Baccarat - 30% (Excepto Live Baccarat Macao de LiveG24 - 0%).

French Roulette - 40%

Bac Bo - 40%

Fan Tan - 40%

Blackjack - 20%

-Juegos de mesa - 10%

-Video Poker - 10%

-Resto de juegos - 0%

Los siguientes juegos contribuyen en un 70% al requisito de apuesta: Pirates Gold, Blood Suckers, Dead or Alive, Devils Delight, Simsalabim, Supernova, Beetle Frenzy, Magic Love, Safari Madness, 1429 Uncharted Seas, Bloodsuckers Touch, Blood Suckers, Dead or Alive, Dead or Alive Mobile.

Los siguientes juegos contribuyen en un 0% al requisito de apuesta: Champion of the Track, Kings of Chicago, Zombies, Aliens, Aliens Touch, Castle Builder, The Wishmaster, Pearls of India, Pearls of India Mobile, Forsaken Kingdom, The Wishmaster, 100 Bit Dice, Wheely Wheely Big Win, 1000x Busta, Book of 99, Gold Digger Mines, Spaceman, Mines Dare 2 Win, 98 Bounty Hot 1, Skyliner."

Asimismo, tengo en antecedente, la obtención de la recompensa de 60 tiradas gratis (otro bono), con requisito de apuesta 5 veces en "juegos de casino", la cual obtuve, reclamé y se me acreditaron aquellas 60 tiradas, participando en el mismo juego, "Blackjack en español".

Es por lo anterior, que no entiendo el cambio de criterio aplicado por la encargada de servicio al cliente que me atendió, "Valentina" y requiero sea solucionada a la brevedad.

Asimismo, consulté por otra promoción, la cual se encuentra en el apartado " Mis ofertas" "Casino en vivo", sin embargo, obtuve la misma respuesta por Patricia, quien incluso fue excesivamente grosera, se unía al chat e inmediatamente se salía, sin siquiera tomar el requerimiento. Además, asume que es publicidad engañosa, al encontrarse la promoción en el apartado "casino en vivo" como banner de "casino en vivo" y permitir solo apuestas de juegos de "casino".

Finalmente, hacer presente, que dentro de los términos y condiciones, no existe en ninguna sección de vuestra página, un apartado que haga distinción entre "casino" y "casino en vivo", ni nada similar.

Tengo imagen en PDF de bono reclamado con fecha 03.01.2022, en donde bajo las mismas condiciones del bono en cuestión, obtuve la recompensa.

Tengo imagen de la nueva promoción, en el apartado "Casino en vivo" y conversación con "Patricia".

staus Resuelta
LeoVegas Casino - Has locked my account due to security reason
Hey guys,

So a little side information before we get into it all I'm located in Ontario Canada and therefore a regulated market by igaming and it is 100% legal here. I've been wagering for over 2 decades on sports and casino games so I'm very familiar with multiple books and how terms and conditions go and what is industry standard when it comes to customer service

So let's dive into it

I signed up for LeoVegas back in OCT 2023. I strictly play online slots with this provider. Nothing else. I used their new user promo which I believe was - depo $250 get 100% match x5 roll over or something.

Rolled it over and won a bit of money. Continued to play and use all the promotions they were offering me and over the months I grew the account to almost $11000. I would continue to deposit and withdrawal(to unlock promotions) and roll them over. At some point in March 2024 I pulled out $3400 and brought the account down to $7500. I continued to play as normal until about 3-4 weeks ago when I noticed withdrawals were taking way longer than usual. Typically it would be within a few hours then it was a few days and then it got to a point where I had to use the live chat and ask for my withdrawal to be processed. Deposits were still instant.

So last week I go on live chat and request my withdrawal to be processed and the agent says that in order to do this I need to verify my documents. I then say I have already done this when I first signed up and that I wouldn't have been able to ask chat the last few times to process my withdrawals(as well as the 100+ other withdrawals I made since first signing up). They say "no you need to verify your documents". So I go look and sure enough my documents are gone. I re-upload everything and get the confirmation I am fully verified(have screen shot). The agent processes my withdrawal no problem. Monday May 13th rolls around and I go to sign into my account only to find I've been locked out. So I hop on the live chat and ask if I need to reset my password or if there were too many failed attempts which is typically how account's get locked. The agent states this is not the issue. So I ask what is the problem? They reply that they can't provide this information and that I will receive an email from their "relevant department". I ask when I should I expect this email? The agent states it's a que based system and it will get handled in order.

It's been 5 days and they won't tell me anything while holding my $7000 hostage (this money is not attached to any sort of roll over requirements which is confirmed by live support)

Things they can't tell me about my account

Why it was locked? What department is handling my account? How long will this process take?

Things they can tell me about my account

My funds are still there

AskGamblers please help!
staus Resuelta
$7000
LeoVegas Casino - Verification problem with the casino
I played on LeoVegas and won some money I wanted to withdraw. Once I withdrawed €1500 I recieved an email that I should verify my account and I proceeded to do so. Unfortunately when I came to my Identity verification it asked me to upload a photo of my passport or drivers licence - I do not own any of that, I have only my Identity card. I contacted support to check if they are approving that and was told that they do so and they sent me new links to upload it. When I pressed on link it didn't give me that option still. I contacted support again and they told me to send an email and I did - to this day I still haven't recieved any feedback. So I decided to contact support again when they told me they do not accept ID card only passport and/or drivers licence once I told them their colleague told me differently they said that they actually do accept it and that I should upload it in drivers license part and that they will accept that. When I uploaded my ID card in drivers license section they just rejected it and said it's wrong document. I really only want to verify my account and withdraw money and they are making it impossible. I am very frustrated and stressed with this situation and don't know who else to contact regarding this issue. I had similar problem with my proof of address - I uploaded 2 different documents dated less than 3 months from today and they just kept rejecting it. They just keep changing stories and it became very frustrating and stressful for me to deal with.
staus Resuelta
€1500
LeoVegas Casino - Account as been locked

I tried to place a bet on an online casino game and was told my bet exceeded the limit. I contact Leo Vegas the casino I’m playing with for them to say my account is under review and I would not be able to play or withdraw my money. They said someone would be in touch via email and that they didn’t have a time frame.

My current balance is £5440.20 if I can remember correctly. 2 days later I went to log in to be told my account was locked due to security reasons. I contacted them again and was told that someone would email me and that again they didn’t have a time frame.

I have seen other players have this issue and I refuse to wait weeks or months to gain access again to my account. I’m sorry but issues like this should take no longer than 24 hours to resolve. It has now been coming upto a month and I am still getting the same automated response!! All I’m being told is that my account is under review and it is locked due to security reasons. I have been told that the relevant department will email me but this hasn’t happened. I have been waiting ages keep getting told the same everyday!!

I sent 3 months worth of bank statements and 3 months payslips I can’t get as I don’t work on have emailed loads stating that Still waiting for a response and for my account restrictions to be lifted

All I keep getting told is to wait 3 to 5 days every 3 days And still with no reply or email it’s starting to be a JOKE

With all the bad reviews I’ve read I just want my money back in my account then I’m out!!!!

staus Resuelta
£5440.2
LeoVegas Casino - Deliberately imposing impossible verification procedures and refusing perfectly valid document

Dear Ask Gamblers,


I am being driven round in circles by Leo Vegas, who are intentionally stalling verification in order to hold onto my funds.

My ID has been approved.

I was originally asked to upload my Proof of Address document on September 22nd. I uploaded this as requested, and was told that it was verified.

Sept 23 - Was told Proof of Address was actually not verified, and I needed to upload a Proof of Address. No explanation was given.

Sept 23 - Was told Proof of address accepted, then later told it wasn't. No explanation given

Sept 24-28 - The same cycle repeats, with Leo Vegas emailing me to say Proof of Address accepted, then reverts to not accepted.


When I confronted them about this on live chat the first time, they said I need to upload an alternate document. I asked what the reason for this is, since Bank Statement is clearly one of the documents they accept, and was told to simply upload a Utility Bill or Tax document.

I'm a student. I live in a student address and don't have either of these. I've explained this 3 times on live chat, to Nick, who is most unhelpful.

I'm continually being asked to upload another document, when I've explained I don't have one. I deposited money, knowing that a bank statement would be accepted, and for no reason, they're refusing to accept it.

From viewing other complaints on Leo Vegas, it's clear this is an ongoing practice that Leo Vegas impose in order to hold onto funds.

The amount of my withdrawal is $6,399.50. Leo Vegas obviously feel this is worth trying to hold onto, by pulling these fake excuses.

I've attached proof of Leo Vegas telling me my account is verified. I've also attached my Proof of Address here. Its a Canada TD bank statement. One of the biggest banks in the country. I'm not sure what their problem is.


Mack

staus Resuelta
$6399.5

Estadísticas de quejas

Resueltas 149
Cantidad promedio $ 5,959
Duración media de quejas 9 días
Tiempo de respuesta promedio 2 días

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Valoración del jugador
6.1/10 224 revisiones

Mejores revisiones de nuestros jugadores

Free bett offer is really good and fair. Layout of the site seems good so far, pretty easy to spot everything you need and get started right away.

-Costumer support is ignoring messages when you approach with an issue about a bet
-Costumer Support prefers to blame the player for proven technical issues caused by the site
-Live game statistics are lagging way too much and are delayed more than at other sites
-Due to the lag, approx 80% of live bets get cancelled cause in reality the quotes already changed multiple times
-There are no sightable notifications if at the same spot a bet suddenly changes to something complety different, so it can happen, that you bet on something other than intended without having any possibilty to cancel the bet in the milisecond it suddenly changes.
-Not recommend at all if you like to keep your money

Thank you for taking the time to submit your review. It is great to hear that you enjoyed our free bet offer and I hope it produced a win for you. We are constantly looking at ways to develop our Sportsbook and particularly to make this as user friendly as possible and I hope you like the ongoing changes we make. Feedback on this is also very important to us, too. I am sorry to read your comments about our Customer Support- this certainly isn’t how we wish for any of our customers to feel. If you would like me to take a look further with regards to the technical issues which you have encountered and the sports bet which you made reference to, please send me a direct message and I can help you with this. Thank you again and I wish you a good day ahead.

user avatar
Usuario inactivo
1/10

Good choice of games, easy deposits chat service always available and quick.
But that's it.

I've played Leo vegas for quite some time and never had much trouble really, there are VIP levels to work through and this takes a hell of a long time.. I took a break a while back and closed my account. Since reopening I have enjoyed playing back here, until now! I've finally got to level 33 VIP, to now be told that my VIP level doesn't even matter because I took a break! Don't think the perks of this level will be much different from before but at least your account will be reviewed by another person other than support so you could get a few extras that support can't add for you! But according to the chat advisor I don't qualify for any loyalty team to review my account because I had a break, so playing through my deposits and playing through real money to reach the vip doesn't count?

They are tight for bonuses anyway, and again it's another site that has specific promos so if your like me and only play selected games that you know and trust this site is no good for you unless you get to a high level VIP! Which I was looking forward to seen as I don't take advantage of the promos! I've only ever had deposit bonuses that have been automatically added upon a deposit, and I'm now been told that my bonus rate is exceptionally high? THESE HAVE BEEN AUTOMATICALLY ADDED BY THE SITE!

The chat I had with them is absolutely full of contradictions! On one hand my time playing back at this casino doesn't justify another team to look at my account, yet I've played my way through the VIP levels, which you can only do by depositing and playing through real money, I've had too many bonuses, which have only ever been added by the site when I've deposited.... the whole thing makes no sense to me..

Hello Heidismummy, Thank you for taking the time to leave your detailed review. As the VIP levels are capped at level 99 it gradually becomes harder to progress through each level, however, we do try to offer better bonuses and a more bespoke service to our players the higher they move through the levels. I am sorry to hear that you have not found the bonus system to be beneficial to yourself, as of yet, and I would like to assure you that even as we speak, the VIP system and levels are being reviewed and improvement is under consideration. I do hope that we will be able to continue working to improve and that you will be happy with the results from our hard work which will hopefully provide you with a fully comprehensive enjoyable gaming experience.

user avatar

There are a lot of games here that can make you gain money very fast.

Getting verified is awful. Takes weeks of back and forth e-mails and I am still not done. Players from Canada beware that the conversion rate of your money. If you pull of 30 dollars into your account for example. You lose 6 dollars roughly. Than the bank takes 15 for converting it. You made 9 dollars off of 30.

Hello Ogkillah, Thank you for your review. I'm glad to hear that you have enjoyed the games and found them to be profitable, it's always good to hear the games have provided a good experience. Unfortunately, in regards to the currency conversion fee from your bank, this is something that we cannot, sadly, assist with as the fee is out with our hands and entirely at your banking providers discretion. It may be worth while researching alternative payment methods such as e-wallets to see if there is a way to avoid any fees. In regards to your ongoing account verification, if you would like to contact me via private message, I would be more than happy to look into this matter further for you. Thank you for your time Ogkillah, have a pleasant weekend.

user avatar

Customer service at its finest. Also very fast withdrawal times. I even got my winnings to my bank account at friday 7pm.

I have deposited quite an amount of money to here and my Vip level is 30+. But I don't seem to get any benefit for my loyalty. Deposit bonuses are rare and almost always 50% max.

Hello Psybuse, Thank you for taking the time to leave your review. Here at LeoVegas we do try to offer a wide variety of bonuses including deposit matches, free spins and bonus funds and that's only for our Casino side! We offer further bonuses for LiveCasino and Sports. The best way to keep track of the offers we have running is to keep an eye open for our email/SMS alerts which will have the full details on how to get the best value for your money. I'm glad to hear that you received your winnings in time for the weekend and congratulations again on your win! Have a lovely day, Psybuse.

user avatar

They have a good selection of slots and the staff is friendly

You will have zero bonuses if you deposit with neteller or skrill, and that is unfair, because money is money whatever your deposit method

Hello G2loq, Thank you for your review. I'm so glad that you enjoy our massive selection of slots, at the moment we have over 600+ different games, so I'm sure there will be plenty to keep you pleasantly entertained! I'm sad to hear that you feel you will gain zero bonuses if you use Neteller or Skrill; however, I am happy to confirm that apart from the welcome offers all other bonuses and promotions will be available for you to enjoy. If you ever have any issues with your bonuses please do enter chat and speak with one of our friendly support lions and we will be more than happy to help you out. I hope you have a fantastic and lucky day G2loq, thank you again for your review!

user avatar
Usuario inactivo
9/10

Very fast withdrawals
Live dealer games
High withdrawal limits
Support chat always available, friendly

Nil. Occasional issues with live streaming probably due to peak demand

G'day Dave1veg, Thank you for taking the time to write such a positive review! I'm so glad to hear that you enjoy our speedy and high limit withdrawals, our wide range of Live Dealer games and that you have found our 24/7 support to be friendly. If you're ever experiencing issues with Live streaming, it may be worthwhile checking your connection is a stable one and deleting cookies and cache to ensure a smooth gaming experience. Have a fantastic evening!

user avatar

Nice games, the staff is great!
Hope i get my money soon!!

Got some calls. I don't like it when I get called (I stutter)

Hello Just Jasper, Thank you for your nice review, I was happy to read that you have enjoyed the site and are happy with the service that you have received from our Agents. If you would prefer to amend settings on your account in regards to calls please do get in touch with our friendly Agents and they will be more than happy to assist you. Thank you, Just Jasper, I hope you have a super day!

user avatar

I like 1 game on the site
Wish I could say more but at this point I can't speak to any other positive points about this site or it's reps

Terrible customer service.
Not one promotion that I have received via email has been honored.
Does not know that difference between "playthrough" and "deposit"
Takes roughly 30 min to get an answer on their chat page.
Offered 20 free spins via chat that were then taken away

Hello Jae, Thank you for your review. I would like to take this opportunity to apologise that you have not enjoyed your experience at LeoVegas so far. If you wish to contact me via direct message I would be more than happy to look into this matter further for you.

user avatar

One of the best Casino !!!
+Fast Withdraw (4500 Euro in 9 hours)
+Page has a good stable performance and is clear
+Very often freespins and free money
+Fair bonus

Now nothing !!! I hope it remains so and not as with various others

Hello Test187, Thank you for writing such a fantastic review! I'm over the moon to read your positive comments about withdrawal times, the site performance and the good bonuses! We'll keep working hard here to make sure your experience remains as good as always. Thank you again for your time Test187, it is really appreciated. Have a super evening.

user avatar
Usuario inactivo
10/10

Great casino, nice layout, large slots and provider selection, quick verification and withdrawals, great bonuses. Great chance to withdraw huge win.

I have nothing to dislike with this really great casino in my opinion.

Hello Slider00, Thank you so much for taking the time to write such a great review. I'm really pleased to read you have so many positive points to praise LeoVegas on. It does make my day to read such a lovely review, so thank you again for your time. Have an awesome evening Slider00.

user avatar

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