18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
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Gunsbet Casino

Nuestra calificación CasinoRank
8.6/10
CasinoRank
Calificación de los jugadores 176 Reseñas
8.2/10
176 Reseñas
Tiempo de respuesta a quejas 31 Quejas
1 día el medio 31 Quejas
Lo que nos gusta
  • Muchas opciones de métodos de pago
  • Variedad de herramientas de juego responsable
  • Certificado de Confianza de AskGamblers
Lo que no nos gusta
  • No opera con monedas locales de América Latina
  • Servicio de chat en vivo solo en inglés
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Gunsbet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.gunsbet.com/es
Establecido
2017
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, finés, noruego, japonés, polaco, italiano, búlgaro, croata, griego, eslovaco, húngaro, árabe, hindi, portugués, ruso, estonio, coreano, chino, Tagalo, Esloveno
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
VIP Program
Redes sociales
X, Instagram, Facebook

Información general sobre Gunsbet Casino

Gunsbet es un casino de excelente reputación y tiene un alto puntaje en nuestro CasinoRank, además de haber recibido el Certificado de Confianza de AskGamblers. Las más de 150 revisiones de jugadores de Gunsbet también son positivas. 

Este casino pertenece a Direx N.V., empresa con licencia de Curazao, y está disponible en más de 20 idiomas, el español entre ellos, algo que vale la pena destacar en esta reseña de Gunsbet.

En AskGamblers nos encantan los casinos temáticos, en especial cuando están excelentemente logrados como es el caso de Casino Gunsbet, que está ambientado en el Lejano Oeste. De todas maneras, más importante aún son su servicio de atención al cliente, juegos, métodos de pago y compromiso con el juego responsable, temas que abordaremos a continuación en esta reseña de casino de Gunsbet.

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Quejas

Lee las quejas que otros jugadores han dejado sobre Gunsbet Casino. Obtén más información sobre las quejas.

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Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resuelta
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resuelta
$1500

Estadísticas de quejas

Resueltas 30
Cantidad promedio $ 4,257
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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Valoración del jugador
8.2/10 176 revisiones

Mejores revisiones de nuestros jugadores

Usuario inactivo
2/10

There are many games and the site design is fairly good And other things similar to the rest of the sites This is what I can say about this site according to my experience

According to my experience, they do not have good rewards for the players, and there is another problem, the support does not respond quickly and The request for withdrawal needs a long period to be approved

The best thing about this casino for me is the customer service how quickly the resolve any situation and how kind they are. And the generosity when it comes to free chips or free spins.

Dear SEXYTRADIE69, We really appreciate your review of our casino! It is really important that you like our support team. We wish you the best of luck ahead, and we are sure that you will get only great experience and amazing offers in the casino. Kindest regards, GunsBet Casino Team

user avatar
Usuario inactivo
1/10

There are a lot of slots to play and different providers and there are a lot of different ways for you to deposit.
I sincerely don't think that they is anything else positive to write about my experience on Gunsbet casino.

Worst experience I ever had on a casino! So I deposited using the welcome bonus and my visa card was charged in russian roubles!!! What I was charged was greater than the amount I deposited! After contacting the chat they credited the extra amount into my account. I thought ok great so I deposited again. Again I was charged in russian roubles and this time despite me depositing the same amount i was charged even more than the first time. By my second deposit i also used a bonus code which didn't work and despite the fact that I was talking with the customer support at the time and they told me yes you will receive it I didn't. And then they tried telling me that it was my mistake. On this whole conversation they where insisting on 40 free spins. So I was asking what are the conditions which I never got an answer to. They credited the account without even asking and this was a first for me and i quote: ''I'm sorry. 40 free spins were successfully issued to your account. Enjoy your game! :)''. For every message I send i had to wait 5 minutes for an answer and I never got an answer on my questions. The employees name was Mira and I don't know if her English wasn't good but I never experienced anything like this.

Dear MAXHTEC, We are deeply sorry for the experience you had in our casino. We would like to provide you with all the details you asked in the chat. In the first place, 55% deposit bonus on Fridays is available only from Friday 00-00 to Sunday 23-59. As we see, you tried to claim this bonus on Monday. Instead of this bonus we have issued loyalty 40 free spins with wager x40. In the second place, due to the new payment provider some commission could be charged while depositing. All commission funds we return to the balance as soon as player contacts us via email, phone or live chat. Please, let us know if you received the answers for your question. In case you have more questions feel free to contact us. Warm regards, GunsBet Casino Team

user avatar

A few deposits and not winning anything, I tired again and came out with a net profit of $500.
I withdrew and about an hour later my documents were approved and got an email saying my cash-out had been accepted. This was on a Sunday morning in New Zealand. By Tuesday, early morning the money was processed back onto my visa debt card. Amazing, the most effortless process I've ever experienced.

The software is fairly fast and easy to navigate. The live chat are fast to respond and seem positive. Highly recommended casino!

The level status and player points system could be overhauled. But not a major for me :).
A few disconnects and have auto log outs. But this could have been because of my internet connection.

Dear CYPRESSNZ, We really appreciate your review of our casino! It is really important that you like our customer support, the speed of payments and the software. We hope that playing in our casino will continue bringing you only positive emotions. Wish you only big winnings! Warmest regards, GunsBet Casino Team

user avatar

I have been with GunsBet casino for a few years now and have only good things to say!
The casino layout is exceptional easy to use, the bonus provided by my personal VIP manager Daria are great and the staff overall are very responsive and helpful.
I couldn't recommend the casino more highly to anyone wanting to gamble online!

No dislikes worth mentioning. But since I am required to say more, all I can say is the casino doesn't offer live casino games in Australia, but that is the governments fault not the casino.

Dear ALPHONSE11, Thank you very much for the feedback! Every day we do our best to become better. Hope, that your experience on our site will be a satisfaction only. We are looking forward to seeing you in GunsBet Casino soon! Warm regards, GunsBet Casino Team

user avatar

I feel like I don't have too much good to say about this casino except that the website layout is very clear the selection of games is very good. Also the customer service was very polite and always available.

I played about three days and spent around 200 € playing mostly slots with 0,20-2 € bets. I didn't manage to win anything even though I tried to play very carefully. I felt like the chance of winning was much lower than any other casino I've ever tried.

Some games worked really slow from time to time and there isn't any kind of tools to manage your gaming.

Also minimum withdraw amount for bank transfer was 500 €!

Dear 48114,  Thank you for the review! All the winnings are random and cannot be influenced in any way. We regret that you were not lucky to win in our casino. All the games work appropriately. Therefore, the quality of the games depends also on the internet connection and device capacity. The information regarding minimum withdrawal via Bank Transfer depends upon the payment system(not the casino itself) and is stated on the AskGamblers page, and also our site, tab Payments>Withdrawal methods -  https://www.gunsbet.com/payments  We also have a lot of alternatives, where the minimum withdrawal amount per one transaction is much lower, so feel free to use them! Sorry for the bad experience in our casino! We will do our best to improve. Kind regards, GunsBet Casino Team

user avatar

I have been playing at Gunsbets for a few years now. They are one of the most trusted casinos that I played at. They never play games with your money, their withdrawals are simple, fast and they have all of the best games.
This casino also provides you with your own VIP manager on your account and hand out the most amazing bonus terms ever, like 10 x out of the hundreds of casinos I have played. This is one of the absolute best and I would highly recommend this casino.

In all honesty, nothing bad to say about this Casino. I wish they had reactoons. And it would also be nice if moving through the tier levels was a little bit easier, but they still give out some of the best bonuses out there and have no problem paying you when you win.

Dear ANTONI81, Thank you for your feedback! We are glad you've been enjoying our games, withdrawal process, and overall experience. We value our players and strive to satisfy all their desires and replenish the site with new amazing slots. We hope that playing in our casino will continue bringing you only positive emotions. Wish you only big winnings! Thank you for staying with us! Kindest regards, GunsBet Casino team

user avatar

Site layout is amazing, big selection of slot games. Depositing, registering is easy and quick. Navigation is very easy and customer friendly. Smooth verification and withdrawal process which is always a big plus.

A couple of times my paysafecard amount didn’t get through, but after I got in touch with chat support they leveled it out for me. First I thought that it was something up to me, but some kind of transfer issues were there to resolve.

Dear 11A11S2000, We really appreciate your review of our casino! It is important that you like our website, variety of games, the speed of payments, and the verification process. Our 24/7 customer support team is always ready to do their best. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Warmest regards, GunsBet Casino Team

user avatar

Really happy to be reporting a very positive experience with Gunsbet, from a playing, support and withdrawal perspective. Well balanced, trustworthy casino and you should feel comfortable placing you bets (your money) with them. Great selection of games, great support for us Aussies, quick document approval and very good withdrawal process. No-fuss and trustworthy.

Not a Gunsbet issue but I'd love to have access to all game providers (geo-blocking). Withdrawal process for Aussies typically uses Bank Transfer and this takes longer than other methods, but that's the nature of our classic banking system, so again not a Gunsbet issue.

Dear WOGBOY, Thank you for posting such a positive review. We are really pleased that you are enjoyed with variety of the games, great support, fast verification and withdrawal process. We do our best to provide each player only with positive emotions and fantastic experience. Wish you to win more :) Have a great day! Kindest regards, GunsBet Casino Team

user avatar

At Gunsbet Casino, I've been playing for some time.
I like the website and layout. There are many games from well-known providers. Choosing games is quite simple because it is prowider-processed.
Live chat and team support is always helpful and I have never had any problems.
My VIP agent can always respond quickly and answer my questions after contacting me by email.
The bonus system is acceptable.
It can be inserted by various methods.
There is no need to wait longer than any other casinos to make a selection.
I have quite a nice experience with this casino and I like to come back here.

I currently have no reservations about this casino. Perhaps it would be quite good to have a reload bonus for every deposit.
Logging out of the account could also be on the main page not to access it through my account entry.

Dear MACKOJOJO76, Thank you for your feedback on our casino! We are happy that you enjoy your time spent with us. We are doing everything possible to create a comfortable playing environment for all of our players. Thank you for staying with us! Kindest regards, GunsBet Casino Team

user avatar

Noticias del Gunsbet Casino

Lee todas las noticias sobre Gunsbet Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000
Promoción Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000

Pragmatic Play regresó a principios de año con sus Drops and Wins de renombre mundial y ahora puedes participar en Gunsbet Casino. Esta vez son más grandes y mejores que nunca. Hay €1,000,000 en el fondo de premios cada mes, y dura hasta el 8 de febrero de 2023, así que ya puedes participar.¡La promoción más poderosa hasta ahora!Su nuevo y deslumbrante evento es realmente impresionante ahora. El bote de premios nunca ha sido tan grande y, al participar en Gunsbet Casino, podrías tener la oportunidad de ganar una parte de esta suma.El gran premio mensual se puede ganar jugando tragamonedas en línea seleccionadas o juegos en vivo, y los premios se entregan diariamente y semanalmente a través de una serie de torneos y premios diarios.Reúne tus fuerzas y prepárate para la victoria, ya que Gunsbet Casino organiza un sorteo de €1,000,000 todos los meses, y solo tienes que hacer giros y apuestas que califiquen para participar.Para ser elegible, todos los giros se deben apostar con un mínimo de €0,50 por giro (o el equivalente en otra moneda) y se deben realizar en juegos específicos que califiquen (la lista está disponible en el sitio web de Gunsbet).¿Cómo participar?Habrá torneos semanales y mensuales de tragamonedas y juegos en vivo que incluyen Ruleta, Blackjack y Baccarat. También habrá una serie de Prize Drops.Cada evento tendrá su fondo de premios y su requisito de apuesta mínima, tu solo tienes que decidir en cuáles quieres participar. También habrá cientos de premios en juego, así que tendrás muchas oportunidades de intentar ganar uno de ellos.Si no ganas la primera vez, no te preocupes. Estos torneos y premios en efectivo se actualizarán cada semana, y también hay premios diarios. Esto significa que puedes seguir iniciando sesión en tu cuenta y mientras estás jugando en las tragamonedas seleccionadas y en los juegos en vivo en su página de promoción, podrás volver a ingresar para tener otra oportunidad de ganar.Los términos y condiciones completos de esta promoción están disponibles en el sitio web de Gunsbet Casino, así que asegúrate de leerlos en su totalidad para conocer todos los detalles relevantes.El resto depende de ti, entonces, ¿estás listo para luchar por estos premios o no?

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