Golden Star Casino

Decent bonus wagering requirements. Regular promotions.

Slow withdrawals. Weak and slow support (if available at all). Strange verification process - requirement to to make a selfie and write and hold some ransom type note in photo. Another bad habit is rejecting withdrawal and not letting customer know. Not classy.

Only bad news here.

I deposited 500EUR via Neteller, I played whole deposit once in live game black jack. Terrible message I received saying this:
"Before the withdrawal, the deposit should be wagered at least 3 times.
It is done to avoid fraudulence and money-laundering activity at our casino.
Please, do not hesitate to contact us via email or live chat any time!"

When I went to live chat asking how they mean it with money laundering they failed to answer from which I assumed they use false information about money laundering to keep you wager your deposit more than it is usual.
From my experience money laundering policy says that deposit has to be wagered only once. No required for further wagering.

When I ask representative about Terms and Conditions which say opposite they copy me text in T&C that says this
"If a player requested a withdrawal of the funds, but the sum of made bets since last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the player the costs of transaction processing, including deposits and withdrawals."

After this they said I have to pay insane 10% from amount requested for payout. When I ask them if they really pay 10% on banking fee they failed to tell me true as it was with them since beginning, just trying to misleading people since beginning to the end. I would be happy to cover their banking fees in full however it would be maximum of 5% and what they ask is simply greedy.
I am now in contact with Neteller to figure out exact fee this casino paid for my deposit and potential 500EUR withdrawal.

Extremely disappointed that Casino says about money laundering policy, giving three times rollover and charging incredible 10% withdrawal fees. This casino for sure does not deserve any attention to play form customer point of view.

Take this in consideration and best if you avoid to play here.
Cheers guys!

Lots of games and easy deposit methods. Great option for live games too!

Withdrawal cannot be done using bank transfer. Why do they ask for bank statements then? My bank cannot accept overseas payment into my debit visa card. How can I cash out?

Great selection of games that I like to play. Easy to navigate.

WARNING to Canadians! Do not play here, you will not receive your winnings!
I deposited at Golden Star Casino using my CIBC Visa debit card 11 times with no issues, always approved. Now I'm trying to withdrawal and my CIBC Visa debit is declining accepting the cash out. Golden Star Casino suggested Neteller, so I opened an account, took the time to be verified and deposited $18.00 because Golden Star said I had to make a deposit first before I could withdrawal. Well, when I went to deposit from Neteller into Golden Star, it was declined. Got this message... NETELLER blocked geolocation. So that didn't work. Now I'm out $18.00. Golden Star then suggested I try cashing out using another Visa card, which I have (Scotiabank) and I did but Scotiabank rejected that. Golden Star suggested I try another Visa!! I asked for a bank transfer, they said they don't do that. So now I have $1,200.00 that I can't cash out??? How can this Casino say they accept Canadians but can't give you your winnings??? I requested a cheque but haven't heard back, but I'm pretty sure that won't happen either.

This is what I like the most:
1. Has "Play for fun" option;
2. Has visible winner results;
3. Deposit via Credit/Debit Card and it is free from fees;
4. Withdraw to bank account;
5. Can save favorite games and it's easy to find them later;

This is what I dislike the most:
Missing NetEnt games. At least I can not find any of my favorite NetEnt games.

Good game selection including micrograming videopoker.

Deposited with BTC, but played with euros, this made balance feel bigger, since bitcoin price so high now (playing with 10mbtc vs 20 euros). Managed to win but cashout was voided since I'm from the US. They invited me back to play again if playing in BTC, but I'm sure they would have voided that too by quoting the whole "no players from the United States" thing had I won. Just posting this as an FYI to other players in states.

Good and Simple design
Good games
Have contacted support a few times, very kind and helpful.
No problem in making withdrawals so far.

Golden Star Casino - is one of my first online casinos, at first I thought it is best of the best, but sometime later I have found some more suitable brands for me.
As for pros I can said about:
1. Big experience of GS team, since 2012
2. Huge providers list
3. Fast 24/7 online help

As for me there are not enough generous bonus policy and slower payout in compare with other top casinos.

Nothing on this casino, and I am happy that I removed my account there.

Verry unfriendly customer service.
I deposited there around 500 euro BTC and on every slot I played, I get nothing, sometimes a small win.
So very low winning percentage.
I've got a mail for 20 freespins with code 20FREESPINS, fill it in bonus section promo code and free spins are unavailable.
I contact support but he was not nice person and did not help me and closed the chat.
That's no problem for me, but if you deposit you have a very, very, very low chance to make some profit there.
This casino is a no go for me.
I do not understand this stands in the top casinos by AskGamblers.

Very attractive website. The games functioned well. As a large player, at first glance it looked great.

Unhelpful customer service. They change terms without letting the player know. Bonus max bet is very low. If you play, DO NOT accept a bonus! They will find a rule to confiscate your winnings. Do not be fooled by the nice look. Go elsewhere after carefully reading the Player reviews.