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Tangiers Casino - Stalling and not wanting to process my withdrawal

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Tangiers Casino
WeirdBeard Queensland
hace 4 años

It's been a month now since I have requested my withdrawal with this casino. My withdrawal continues to be placed back into my account balance with no communication as to why. This means I have to contact them and get another excuse or reason as to why and then go through the process of requesting a withdrawal again. This is now the 4th time! Three times this has happened and each time they say I need another document or something. This time they say I have been randomly selected for verification of something even though my forms have just been submitted and approved and I even had a phone call from them saying it is all good and will be processed by the next day.
What is this? I told them I have chosen to stay at this casino and be a loyal well paying customer but this has been a terrible experience.
I would please like this issue taken care of immediately.

AskGamblers
hace 4 años

Dear @WeirdBeard,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

hace 4 años

Hello,

Thank you for reaching out to us!

Your first two withdrawal requests were declined because we were missing some documents and information necessary for withdrawal. If we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;

At the time of review of your latest withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are glad to inform you that the Verification Process has since been concluded and your withdrawal request has been approved.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

AskGamblers
hace 4 años

Dear @WeirdBeard,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Tangiers Casino Quejas

  • 52 de 56 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,228 USD Importe medio

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