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Tangiers Casino - Rejected withdrawal and closed account with no further information

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Tangiers Casino

Cantidad

$ 3950

Publicado el 21 de diciembre de 2020

Hi have my widthdrawal reject half a dozen times and latest was the 10-15 day verification that’s all done and confirmed my widthdrawal finally got approved $3950. Should of received money on Friday but instead recieved an email saying we have decided to close your account indefinitely. So not only can I not play any more witch is very disappointing no one is responding to my email and I assume I am not receiving my winnings. Very disappointed. Can you please response

Publicado el 23 de diciembre de 2020

Hello,

We hope this message finds you well!

Kindly note that at the time of your latest withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

The Verification Process has since been concluded, and your withdrawal request has been approved on the 10th of December. Please let us know once the funds are reflected in your account.

Kind regards,
Tangiers Casino

Publicado el 23 de diciembre de 2020

I find it hard to understand how it was approved on the 10th. From now that is 14 days ago. It doesn’t take that long to receive the money in my account. I would like proof that the money has been sent and also when exactly it was actually sent to my account. Thanks

Publicado el 24 de diciembre de 2020

Hello,

We hope this message finds you well!

You should be receiving the transfer in the following days. We are currently investigating what may have caused delays in the funds reaching your account, we apologize for any inconvenience this may have caused on your end.

Kind regards,
Tangiers Casino

Publicado el 24 de diciembre de 2020

To be honest it’s not good enough it’s shouldnt take 15 plus days as still no recieved and was told last week now Wednesday then Thursday and still nothing

Publicado el 26 de diciembre de 2020

WERE IS MY MONEY this is getting a bit rediculas

Publicado el 28 de diciembre de 2020

Hello,

We hope this message finds you well!

Our Accounting department will reach out to you via email with a reference number for your payment. We apologize for any inconvenience caused by the delay.

Kind regards,
Tangiers Casino

Publicado el 28 de diciembre de 2020

Hi I have revieced the reference number that doesn’t prove any thing really .... where is the money.... the is really rediculas the amount of time it’s taking where is it. Just send it thanks

Publicado el 29 de diciembre de 2020

Still NOTHING !!!

Publicado el 31 de diciembre de 2020

Hello,

We hope this message finds you well!

The reference number would help identify the payment once it reaches your account, however, depending on the bank it may differ when displayed on your bank statement. We have sent the payment as soon as your withdrawal request was approved. We apologize for any inconvenience caused by the delays.

Kind regards,
Tangiers Casino

Publicado el 31 de diciembre de 2020

Well I still have NOT received the payment

Tangiers Casino Quejas

  • 52 de 56 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,228 USD Importe medio

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