Tangiers Casino - Not paying out although I'm fully verified and followed all rules

Hello,

Thank you for reaching out to us!

Kindly note that your winnings originate in a free bonus. As per our Banking Page, you can cash out winnings from free bonus money if you have at least a minimum deposit of $25 made in the last 5 days before placing the payout request. Your initial withdrawal request was declined because this condition was not fulfilled at the time of review, on the 16th of September, as your only deposit at that time was made on the 27th of October 2019.

We are glad to inform you that your withdrawal request was approved for $100, the maximum cashout for winnings originating in free bonuses, at your current VIP level. Please allow up to 5-7 business days for the funds to be reflected in your account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Dear @Simon7777777,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.