Tangiers Casino - No payment on approved withdrawal for more than 35 days

Hello,

We hope this message finds you well!

We have checked the transaction on our end and it appears to have been credited in your account. We would kindly ask you to check your account again to see if the funds have been wired in the meantime. Should that not be the case, please email us an updated bank statement to accounting [@] tangiers casino . com [typed together]. We have received your previous bank statement, however it detailed only the period up to the 4th of May, whereas during our check, the funds appeared as credited today.

Kind regards,
Tangiers Casino

There has not been any money credited to the account. You are previously sent bank statements as of a few days ago. You have been recent bank statements that is up to today's date May 10th and it clearly shows there's nothing that has been deposited in that amount from any source that I'm unfamiliar with going back from March 31st to now. If it's such a problem I don't know why a credit card reversal can't be done, after all the deposits are received by credit card in the first place. I expect the $25 fee for the wire transfer to be reversed as well.

Hello,

We hope this message finds you well!

Unfortunately, because of factors out of our control, the initial payment did indeed come up as successful, shortly followed by the payment return.

Our Accounting department has reached out to you in order to discuss the specifics of alternative payment methods.

Kind regards,
Tangiers Casino

Went through a lot of hassle and a massive delay the whole time tangiers trying to avoid paying me cash and getting me to deposit or withdrawal in crypto instead. They finally paid me and it was actually short 40+ dollars. They actually owe me another $4,000 as this is their max. I'll see how long it takes to get this. On another note every time I make a deposit for x number of dollars in Canadian it turns out that I'm being overcharged online credit card by 10:20 or $30. They reimbursed my account to give it play money but of course couldn't reimburse me to just give me the actual cash back on my credit card. There's a lot of little quirky things about this site especially the lousy withdrawal structure that is limited by the bonuses that you use. You've got to basically win a ton in one shot and then get on a roll of spinning where you burn up their bonus which totals thousands and thousands of dollars and then you'll be able to cash out. You've got to kill their bonus money that you accept first. I could have won so many times on this site if it wasn't for that. They simply wouldn't let me cash out. And when I had cash out it's already pending I couldn't have more pending It wouldn't let me cash out. It's a lousy setup

Dear @Luckynuts73,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, and providing updates in a timely manner is a must.

Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint. 

Thanks in advance for your cooperation.

The initial complaint is now resolved. Thank you askgamblers for your forum to air the grievance and your assistance in getting this settled.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.