Tangiers Casino - Keep cancelling my payment

Hello,

Thank you for reaching out to us!

Kindly note that your first withdrawal request was declined because we were missing some payment information. As per our Banking Page if we require additional verification, we may ask for the following:

• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

We have received and approved the screenshot of your wallet.

At the time of review for your second withdrawal request, your account has been entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

Once the Verification Process is concluded, your request will be entered in the regular withdrawal timeline.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Sorry, Tangiers but that is completely untrue. I was a confirmed account prior to the withdrawal request. You called me constantly to come back.

The issue you say is to check the system is ok, shouldn't that be done already?
If your casino does not meet international laws how can you operate?

No other casino cancels payments without notifications or emails. Not once, Not twice but three times to then be told you need to check your casino's actions (of an algorithm designed, licensed and approved to operate?)
And that is has anything to do with me or my identification. It is a casino issue, not a player one.

You design this so we come back, see a balance and play and then lose our winnings.

The request to withdrawal into the same account I paid in Litecoin, was declined by you and removed without notice. Was told to use Bitcoin instead, only after asking as you don't inform your customer of the cancellations and LTC only for deposits?
Wait 5 more business days, and it was cancelled again. (Now 11 business days) ZERO CONTACT FROM TANGIERS.

Told to attempt withdrawal again for the THIRD TIME. With NO CONTACT and now this. (Now 20+ business days)

Then told I am part of some random check (same as all complaints to Tangiers) that will now take 10 more business days and I am to request the withdrawal process again. Not fast-tracked, Not put to the front on the line. Not auto put back into a withdraw, Left for the gambler to do.

So they can check if what? Their algorithm is not ripping us off enough? If their system works and is legal it should not need to be verified by the customer's expense. Take the game offline and check it before you allow people to play. Simple.

You have declined my payment for no reason yet you are happy to take more deposits? How is that legal? If you are confirming one payout - How can you keep accepting deposits when you know that the account has issues. (Issues you create to slow payouts)

The only reason (again all over your complaints pages) is that Tangiers understands problem gambling and takes advantage of it. They purposefully decline payments so you keep logging in to check. and they hope you will cancel and keep gambling. It works. I spent more, but due to this, I refuse to give them another dollar.

See images. You accept money when there is an issue (so you say) with the account.

Why do online Casino's change the rules to suit themselves but never to fix a problem? All you have to do is pre-approve deposits and withdraws prior to allow playing. Then all these issues would not exist. If your machines are not calibrated to be legal, then why are you allowed to operate?

Extremely Disappointed.

Hello,

We hope this message finds you well!

Kindly note that the Verification Process is not a verification of the system, but rather the records related to the account itself to check if any breaches of the Terms and Conditions have occurred. The information regarding the Verification Process as well as all the requirements for withdrawals are stated on our Banking Page.

In regards to your first withdrawal request, please note that we do not operate withdrawals via Litecoin, we can only process deposits made with that particular coin. Your initial withdrawal request was placed via Bitcoin. The reason for the decline was missing payment information. As stated in our previous reply, if we require additional verification, we may ask for the following:

• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

We are happy to inform you that the Verification Process has since been concluded and your withdrawal request has been approved. The funds should reach you in a maximum of 24 hours.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Thanks to ASK GAMBLERS, you seem to keep them honest, thanks again and keep it up.

As far as payment, I have now received

Although I will still comment on the BS that Tangiers continues to send out to me regarding my withdrawal. Reading above you see that Tangiers says they don't offer LITECOIN withdrawals. Yet you can see on my statement that they allow you to submit a withdrawal request through Litecoin, but they don't pay out in Litecoin, only Bitcoin. (They call it CUBITS to get away with it.)

How is there a button to withdraw in Litecoin if you don't offer the service. DELAY TACTICS TO GET US TO PLAY,

So they are fraudulent in offering a method of withdrawal that does not exist - Makes you wait the first 5 business days to process, then cancels it without contacting the customer. Then you have to withdraw again, wait another 5 business days,

This is all a ploy to make problem gamblers spend their winnings.

The longer they take the more chance of us coming in and losing it all.

SHUT THEM DOWN
NEVER PLAY ON TANGIERS - THEY ARE CON MEN

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.